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        • south west london, london
        • temporary
        • £16.00 - £17.00 per hour
        • randstad cpe
        Job Role: FM Helpdesk AdministratorSalary: Up to £17phLocation: South West LondonHours: Working on a shift basis 08.00 - 16.00 or 09.30 - 17.30An exciting opportunity has arisen for an experienced FM Helpdesk Administrator based in a Local Authority in South West London. The successful candidate will need knowledge, skill and experience in the following areas: Staff and manage the FM Helpdesk from 0830-1730 Monday to Friday. Receive and record Customer requests by email and/or telephone in the Concerto CAFM System. Working closely with FM Helpdesk and FM Team(s) to monitor FM service delivery performance and ensure high standards of quality, customer service and customer satisfaction Allocate each request with a CAFM HD Task reference and advise the Customer of the unique reference. Understand the requirements of each task and allocate to directly employed FMm staff and/or integrated FM contractors / supply chain partners. Monitor and manage progress of each Task against KPI's including but not limited to Time To Respond (TTR) and Time To Complete (TTC). Regularly update customers on Task progress and completion. Ensure that HD Tasks in the CAFM system are accurately updated in real-time. Where TTR and/or TTC is below KPI standard(s) escalate to appropriate FM Management. Provide regular management information reporting to FM Performance Manager. Ensure that all holiday and sickness absence is covered by suitably trained and competent staff.Person Specification/Skills/ExperiencePrevious experience working with Local AuthorityCAFM (Concerto) systems an MS OfficeBasic understanding of mechanical and electrical assets / systems Multi-tasking in a fast paced, pressurised working environmentExceptional telephone manner, ability to instil confidenceAbility to quickly assimilate information and identify specificresolution requirements.The ability to organise and prioritise own workload, to work under pressure and meet deadlinesCustomer Serivce/Call CentreClients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Job Role: FM Helpdesk AdministratorSalary: Up to £17phLocation: South West LondonHours: Working on a shift basis 08.00 - 16.00 or 09.30 - 17.30An exciting opportunity has arisen for an experienced FM Helpdesk Administrator based in a Local Authority in South West London. The successful candidate will need knowledge, skill and experience in the following areas: Staff and manage the FM Helpdesk from 0830-1730 Monday to Friday. Receive and record Customer requests by email and/or telephone in the Concerto CAFM System. Working closely with FM Helpdesk and FM Team(s) to monitor FM service delivery performance and ensure high standards of quality, customer service and customer satisfaction Allocate each request with a CAFM HD Task reference and advise the Customer of the unique reference. Understand the requirements of each task and allocate to directly employed FMm staff and/or integrated FM contractors / supply chain partners. Monitor and manage progress of each Task against KPI's including but not limited to Time To Respond (TTR) and Time To Complete (TTC). Regularly update customers on Task progress and completion. Ensure that HD Tasks in the CAFM system are accurately updated in real-time. Where TTR and/or TTC is below KPI standard(s) escalate to appropriate FM Management. Provide regular management information reporting to FM Performance Manager. Ensure that all holiday and sickness absence is covered by suitably trained and competent staff.Person Specification/Skills/ExperiencePrevious experience working with Local AuthorityCAFM (Concerto) systems an MS OfficeBasic understanding of mechanical and electrical assets / systems Multi-tasking in a fast paced, pressurised working environmentExceptional telephone manner, ability to instil confidenceAbility to quickly assimilate information and identify specificresolution requirements.The ability to organise and prioritise own workload, to work under pressure and meet deadlinesCustomer Serivce/Call CentreClients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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