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    1 job found in Stretford, North West

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      • trafford park, north west
      • permanent
      • £40,000 per year
      • randstad business support
      Customer Service / Experience Manager£40,000 + BenefitsTrafford Park, ManchesterPurpose of the Role:As a customer experience manager you'll play a critical role in leading a team in a complex customer service environment whilst maintaining an obsession for creating great customer experiences in a B2B environment.Responsible to: General Manager (Working closely with, Sales, Supply Chain and Logistics personnel).Responsibilities:With strategic direction, lead and implement a customer experience improvement planDefining and measuring long-term success through customer engagement and retentionEnsuring each customer touchpoint is an optimised interaction, delivering value and satisfactionDefining and managing customer feedback loops, leveraging CX data to inform engagement strategiesContinuously challenging each department to improve quality and collaborative efforts to deliver exceptional resultsResponsible for ensuring that standard office procedures are applied and are working correctlyProject Management and Coordination is essential along with the ability to troubleshoot and problem solve.Grow relationships with customers, to include ongoing communication/meetings and maintaining a close dialogue with them about their prioritiesDeveloping the team and their CX & commercial knowledge and performance - promoting improvements and capabilities to embed our Customer Experience Strategy into our DNADrive energy and enthusiasm - motivating and encouraging growth through continuous improvementLead both the Customer Service and Admin teams in delivering the day-to-day processing of customer orders from receipt through to delivery confirmation in line with Company procedures.Review business reports and complete relevant system administration aligned to sales order processing ensuring cost, pricing and subsequent gross Margin are correct for invoicingAnalysis of on time in full data to devise and delver improvements Regularly providing reports to General Manager, agreeing remediably action where required Undertake any reasonable tasks or duties assigned by the General Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.Comply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace.Ensure compliance with all company policies and proceduresDeputise in the absence of the General Manager for any Commercial related activities Qualifications & Skills:Previous experience of high energy management of Customer Service in a target driven environment.Understanding of Customer Experience Methodologies and Application in a B2B environment preferablePrevious experience of working within a management role, preferably in a Customer Services focused environmentGood commercial acumen, developing and maximising within a profit driven environment. Excellent leadership skills, with pro-active approach and ability to motivate staff to deliver objectives. Strong organisation of day-to-day office for the depot. Excellent communication skills, ability to build meaningful and genuine relationships with customers and colleaguesTo APPLY please contact John Ward on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Customer Service / Experience Manager£40,000 + BenefitsTrafford Park, ManchesterPurpose of the Role:As a customer experience manager you'll play a critical role in leading a team in a complex customer service environment whilst maintaining an obsession for creating great customer experiences in a B2B environment.Responsible to: General Manager (Working closely with, Sales, Supply Chain and Logistics personnel).Responsibilities:With strategic direction, lead and implement a customer experience improvement planDefining and measuring long-term success through customer engagement and retentionEnsuring each customer touchpoint is an optimised interaction, delivering value and satisfactionDefining and managing customer feedback loops, leveraging CX data to inform engagement strategiesContinuously challenging each department to improve quality and collaborative efforts to deliver exceptional resultsResponsible for ensuring that standard office procedures are applied and are working correctlyProject Management and Coordination is essential along with the ability to troubleshoot and problem solve.Grow relationships with customers, to include ongoing communication/meetings and maintaining a close dialogue with them about their prioritiesDeveloping the team and their CX & commercial knowledge and performance - promoting improvements and capabilities to embed our Customer Experience Strategy into our DNADrive energy and enthusiasm - motivating and encouraging growth through continuous improvementLead both the Customer Service and Admin teams in delivering the day-to-day processing of customer orders from receipt through to delivery confirmation in line with Company procedures.Review business reports and complete relevant system administration aligned to sales order processing ensuring cost, pricing and subsequent gross Margin are correct for invoicingAnalysis of on time in full data to devise and delver improvements Regularly providing reports to General Manager, agreeing remediably action where required Undertake any reasonable tasks or duties assigned by the General Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.Comply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace.Ensure compliance with all company policies and proceduresDeputise in the absence of the General Manager for any Commercial related activities Qualifications & Skills:Previous experience of high energy management of Customer Service in a target driven environment.Understanding of Customer Experience Methodologies and Application in a B2B environment preferablePrevious experience of working within a management role, preferably in a Customer Services focused environmentGood commercial acumen, developing and maximising within a profit driven environment. Excellent leadership skills, with pro-active approach and ability to motivate staff to deliver objectives. Strong organisation of day-to-day office for the depot. Excellent communication skills, ability to build meaningful and genuine relationships with customers and colleaguesTo APPLY please contact John Ward on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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