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        • newport, wales
        • permanent
        • £22,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • biggleswade, east of england
        • contract
        • competitive
        • full-time
        An exciting opportunity to work within the Anti-Corruption Unit Intelligence for the Cambridgeshire Police. They are looking an Anti-Corruption Unit Intelligence Coordinator to join them for a 6 months contract! Role: Anti-Corruption Unit Intelligence CoordinatorLocation: BiggleswadeSalary: £13.58 p/hDuration: ASAP for 6 MonthsShifts: Monday to Friday - 08:00 to 16:00 - working from home Main purpose of the role: To contribute to achieving the vision, purpose and values of Bedfordshire Police, Cambridgeshire and Hertfordshire Constabularies.To support the operational requirements of the Anti-Corruption Unit, by assessing, developing and disseminating intelligence received within the unit.Key Responsibilities* Develop intelligence linked to ACU Control Strategy Priorities and gather evidence, both covertly and overtly, in order to conduct criminal and or/misconduct investigations involving corruption across Bedfordshire, Cambridgeshire and Hertfordshire.* Prevent staff entering into corruption by using intelligence to support the achievement of corruption prevention objectives of identification and intervention.* Ensure the Anti-Corruption Unit manage and process intelligence utilising appropriate systems to sanitise and create intelligence in line with the National Intelligence Model.* Collect and collate information from a variety of systems and sources in order to inform risk assessment of the information and identify suitable course of action.* Disseminate intelligence in the appropriate manner, to relevant organisation, department and/or individuals, whilst maintaining the required confidentiality, sensitively and duty of care.* Support national, regional and local requests for intelligence by thoroughly researching all relevant sources of intelligence and presenting the results in a coherent and professional manner.* Liaise with internal and external partners to develop intelligence opportunities for the Anti-Corruption Unit.* Be an active member of PSD, providing assistance to other members of the unit through attending meetings, training etc. as required. Share knowledge gained for wider departmental benefit. Key Requirements* Risk assessment experience* Experience with Research and finding information* Computer literate* Strong communication skills* Good team player Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        An exciting opportunity to work within the Anti-Corruption Unit Intelligence for the Cambridgeshire Police. They are looking an Anti-Corruption Unit Intelligence Coordinator to join them for a 6 months contract! Role: Anti-Corruption Unit Intelligence CoordinatorLocation: BiggleswadeSalary: £13.58 p/hDuration: ASAP for 6 MonthsShifts: Monday to Friday - 08:00 to 16:00 - working from home Main purpose of the role: To contribute to achieving the vision, purpose and values of Bedfordshire Police, Cambridgeshire and Hertfordshire Constabularies.To support the operational requirements of the Anti-Corruption Unit, by assessing, developing and disseminating intelligence received within the unit.Key Responsibilities* Develop intelligence linked to ACU Control Strategy Priorities and gather evidence, both covertly and overtly, in order to conduct criminal and or/misconduct investigations involving corruption across Bedfordshire, Cambridgeshire and Hertfordshire.* Prevent staff entering into corruption by using intelligence to support the achievement of corruption prevention objectives of identification and intervention.* Ensure the Anti-Corruption Unit manage and process intelligence utilising appropriate systems to sanitise and create intelligence in line with the National Intelligence Model.* Collect and collate information from a variety of systems and sources in order to inform risk assessment of the information and identify suitable course of action.* Disseminate intelligence in the appropriate manner, to relevant organisation, department and/or individuals, whilst maintaining the required confidentiality, sensitively and duty of care.* Support national, regional and local requests for intelligence by thoroughly researching all relevant sources of intelligence and presenting the results in a coherent and professional manner.* Liaise with internal and external partners to develop intelligence opportunities for the Anti-Corruption Unit.* Be an active member of PSD, providing assistance to other members of the unit through attending meetings, training etc. as required. Share knowledge gained for wider departmental benefit. Key Requirements* Risk assessment experience* Experience with Research and finding information* Computer literate* Strong communication skills* Good team player Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • manchester, north west
        • contract
        • £20,000 per year
        • full-time
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • birmingham, west midlands
        • contract
        • £22,500 per year
        • full-time
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately? Our client in Coleshill is looking for a 12month FTC customer care co-ordinator to join their busy team. You will be working in a team of 6, among a larger, friendly office. The ideal candidate will have a background in house building or construction! Your Responsibilities as a customer care co-ordinatorTake 30-40 calls a day Provide an excellent level of customer service at all times Take enquiries about defects on homes Organise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholders Inputting accurate details on the system See queries through to the end You skills/ experience Have good communication skills, especially on the telephone Housebuilding/ Construction experience essential Be able to work in a fast paced environment Be able to manage your own time Have excellent attention to detail Be confident with using a computer Be able to communicate with colleagues and work together to find solutions Be reliable Benefits Up to £22500 salary 0830-1700 Monday to Friday with an hour lunch. (Work from home Mon/ Weds/ Fri)Early Friday finish Subsidised canteenIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately? Our client in Coleshill is looking for a 12month FTC customer care co-ordinator to join their busy team. You will be working in a team of 6, among a larger, friendly office. The ideal candidate will have a background in house building or construction! Your Responsibilities as a customer care co-ordinatorTake 30-40 calls a day Provide an excellent level of customer service at all times Take enquiries about defects on homes Organise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholders Inputting accurate details on the system See queries through to the end You skills/ experience Have good communication skills, especially on the telephone Housebuilding/ Construction experience essential Be able to work in a fast paced environment Be able to manage your own time Have excellent attention to detail Be confident with using a computer Be able to communicate with colleagues and work together to find solutions Be reliable Benefits Up to £22500 salary 0830-1700 Monday to Friday with an hour lunch. (Work from home Mon/ Weds/ Fri)Early Friday finish Subsidised canteenIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • rochester, south east
        • permanent
        • £29,000 per year
        • full-time
        Job RoleMy client is looking for an experienced plumber to work on a permanent contract to work in London and the South East. Company Benefits£29,000 per annum Company VanFuel card 28 days holiday Paid travel timeClientsTo ensure that end result is to the Client's satisfaction and achieves design specification, as per instructions from the Senior Mechanical Manager.Key AccountabilitiesGeneral commercial plumbing and pipework installations, including sanitary, drainage, domestic services, and heating, but additionally ventilation & air conditioning.Installation of plant including boilers, pumps, & valves, fans, air handling units, and fan coil units.Carry out works at various sites as directed by the Mechanical Supervisor/Project Manager in order to ensure that equipment and associated systems are installed to specification, safely, and to all relevant regulations.Independent working to find and present faults to Line Manager, including professional assessments and advice to the ClientAssessment of materials required and ordering of those items following laid down company process and proceduresTo ensure that all projects are implemented correctly to the specification and costs constraints set by the Senior Mechanical Manager.Follow all statutory and company policies and procedures to ensure safe working practices in line with HSE legislation.Attend training to develop knowledge, and satisfy relevant statutory requirements to carry out the role.Key Skills3 Years post apprenticeship experience in commercial and industrial installations.Clean driving license.NVQ Level 2 Plumbing or higher essentialUnvented hot water (G3) certification essentialPrevious working experience of commercial drainage, domestic services, and heating installations essentialPrevious knowledge of steel barrel pipework installations essential.CSCS Card, PASMA, IPAF, Asbestos Awareness, Manual Handling and First Aid - desirable and will be required in the long term.Read and understand drawings and specificationsAbility to work at height and in confined spaces.Diagnostic information gathering, analytical & forward-thinking with technical expertiseHigh-level security clearances will be required and will include advanced DBS checksIf you are interested in this vacancy please email your CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Job RoleMy client is looking for an experienced plumber to work on a permanent contract to work in London and the South East. Company Benefits£29,000 per annum Company VanFuel card 28 days holiday Paid travel timeClientsTo ensure that end result is to the Client's satisfaction and achieves design specification, as per instructions from the Senior Mechanical Manager.Key AccountabilitiesGeneral commercial plumbing and pipework installations, including sanitary, drainage, domestic services, and heating, but additionally ventilation & air conditioning.Installation of plant including boilers, pumps, & valves, fans, air handling units, and fan coil units.Carry out works at various sites as directed by the Mechanical Supervisor/Project Manager in order to ensure that equipment and associated systems are installed to specification, safely, and to all relevant regulations.Independent working to find and present faults to Line Manager, including professional assessments and advice to the ClientAssessment of materials required and ordering of those items following laid down company process and proceduresTo ensure that all projects are implemented correctly to the specification and costs constraints set by the Senior Mechanical Manager.Follow all statutory and company policies and procedures to ensure safe working practices in line with HSE legislation.Attend training to develop knowledge, and satisfy relevant statutory requirements to carry out the role.Key Skills3 Years post apprenticeship experience in commercial and industrial installations.Clean driving license.NVQ Level 2 Plumbing or higher essentialUnvented hot water (G3) certification essentialPrevious working experience of commercial drainage, domestic services, and heating installations essentialPrevious knowledge of steel barrel pipework installations essential.CSCS Card, PASMA, IPAF, Asbestos Awareness, Manual Handling and First Aid - desirable and will be required in the long term.Read and understand drawings and specificationsAbility to work at height and in confined spaces.Diagnostic information gathering, analytical & forward-thinking with technical expertiseHigh-level security clearances will be required and will include advanced DBS checksIf you are interested in this vacancy please email your CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • dublin, international
        • permanent
        • dependent on experience
        • full-time
        Why work for this Company: Our client is a leading facilities management in Ireland. Responsibilities:Management and Client LiaisonManaging and leading our FM service delivery teams.Management and co-ordination of all support services.Supporting our Contracts Managers.Liaise with Client's representatives. You will be the main point of contact for customer service.Results orientated approach.Daily Activities: Overall responsibility for maintenance planning and implementing same.Managing the technician's rotas and route planning.Ensuring all PPM, Reactive Calls, SLA's, KPI's and other targets are consistently met.Review and manage the PPM process ensuring compliance.Ensure adherence to the document management policy.Monitor and review the quality of subcontractor's delivery.Track Planned Vs Actual progress of work orders.Ensure all progress is captured on the CAFM system.Education and Experience:Minimum of Five year's experience working with an FM services provider desired.Three year's experience managing multiple teams simultaneously.Trade background or engineering qualification or Level 6 IWFMDue to a high volume of applications only those progressing to the next stage will be contacted. Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Why work for this Company: Our client is a leading facilities management in Ireland. Responsibilities:Management and Client LiaisonManaging and leading our FM service delivery teams.Management and co-ordination of all support services.Supporting our Contracts Managers.Liaise with Client's representatives. You will be the main point of contact for customer service.Results orientated approach.Daily Activities: Overall responsibility for maintenance planning and implementing same.Managing the technician's rotas and route planning.Ensuring all PPM, Reactive Calls, SLA's, KPI's and other targets are consistently met.Review and manage the PPM process ensuring compliance.Ensure adherence to the document management policy.Monitor and review the quality of subcontractor's delivery.Track Planned Vs Actual progress of work orders.Ensure all progress is captured on the CAFM system.Education and Experience:Minimum of Five year's experience working with an FM services provider desired.Three year's experience managing multiple teams simultaneously.Trade background or engineering qualification or Level 6 IWFMDue to a high volume of applications only those progressing to the next stage will be contacted. Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • newcastle upon tyne, north east
        • permanent
        • £16,000 - £18,000 per year
        • full-time
        Customer Support AgentSalary £16,000 - £18,00037.5 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 16,000 - 18,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Customer Support AgentSalary £16,000 - £18,00037.5 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 16,000 - 18,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,000 per year
        • full-time
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 - £23,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newcastle upon tyne, north east
        • permanent
        • £16,000 - £18,000 per year
        • full-time
        Customer Support Agent (German Speaking)Salary £16,000 - £18,00037.5 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 16,000 - 18,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Customer Support Agent (German Speaking)Salary £16,000 - £18,00037.5 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 16,000 - 18,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • permanent
        • £21,000 - £25,000, per year, Bonus, Benefits, Pension, Parking
        • full-time
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • birmingham, west midlands
        • contract
        • £29,064 - £40,698 per year
        • full-time
        We're currently have a great opportunity working with the West Midlands Police working as a Commercial Services Manager/Customer Service Manager for the vehicle recovery unit. You will be required to travel across Birmingham (primarily based at Lloyd House and manage various teams. If you have a passion for customer service this could be a great opportunity to serve your local community. About the role:You will be responsible for managing and driving the day to day delivery and performance of the Vehicle Recovery Unit.Key Responsibilities:Coach and mentor the team, creating a professional environment and promote a solution focused approach.Ensure that the team have the correct skills, competencies and resource levels to deliver. To manage the performance of the Vehicle Recovery team ensuring that achievements are celebrated, weak/poor performance is addressed robustly and talent is developed. To implement appropriate performance indicators as required.Promote a high quality, effective, efficient and consistent service delivered against agreed governance, service level agreements, performance targets, audit controls, Force policy and statutory legislation.Monitor service and staff performance on a daily basis. Accountable for the provision and analysis of accurate, timely, relevant and useable management information which identifies current performance and informs both areas of immediate improvement and the future design of the service.The post holder is responsible for his/her own self development on a continuous basis and for developing and maintaining a substantial body of up-to-date knowledge about the area of business and a detailed generalist knowledge across a wide spectrum of related fields, and as such will be expected to undertake suitable development and training. To enhance own performance, working constructively with the line manager to identify personal strengths and agreeing action in relation to development needs.Act as an expert in the post holders areas of responsibility. Providing clear, balanced and accurate technical advice and guidance relating to governance, service level agreements, operating procedures, systems, policy, legislation & regulation and national codes of practice. Advising direct reports, team members, the senior leadership team and other key stakeholders outside of Shared Services.Review, investigate and respond in a timely manner to complaints from service users/customers in conjunction with the Commercial Services Manager. Accurately record all complaints and shared 'lessons learnt' with the appropriate parties.Work with stakeholders, other Service Delivery Managers and the Commercial Services Manager to ensure that agreed processes, policies, SLAs remain relevant and fit for purpose. Ensure that all processes are subject to regular review and that any changes are subject to consultation and evaluation.Qualifications - InternalKnowledge of what excellent service delivery looks and feels like.Achieves outcomes for customers- is customer and outcome focused. Experience of delivering successful change that improves service delivery. Uses initiative, is innovative and resilient. Knowledge and experience of developing service level agreements, standard operating procedures, processes and audit controls.Creative thinker - with the ability to see the bigger picture. Able to understand the strategic aims and objectives of the organisationAble to inspire confidence, communicates a compelling vision.Manages resources and plans for high performance to gain the maximum benefit, plans ahead and demonstrates breadth of thinking. Possess a high degree of accuracy and attention to detail. Able to deliver results in a highly pressured environment and work without direct supervision.Able to analyse and communicate complex issues and topics (including policy and legislation) to a variety of audiences verbally and in written reports.Awareness and sensitivity to be able to manage successfully within a political environment.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We're currently have a great opportunity working with the West Midlands Police working as a Commercial Services Manager/Customer Service Manager for the vehicle recovery unit. You will be required to travel across Birmingham (primarily based at Lloyd House and manage various teams. If you have a passion for customer service this could be a great opportunity to serve your local community. About the role:You will be responsible for managing and driving the day to day delivery and performance of the Vehicle Recovery Unit.Key Responsibilities:Coach and mentor the team, creating a professional environment and promote a solution focused approach.Ensure that the team have the correct skills, competencies and resource levels to deliver. To manage the performance of the Vehicle Recovery team ensuring that achievements are celebrated, weak/poor performance is addressed robustly and talent is developed. To implement appropriate performance indicators as required.Promote a high quality, effective, efficient and consistent service delivered against agreed governance, service level agreements, performance targets, audit controls, Force policy and statutory legislation.Monitor service and staff performance on a daily basis. Accountable for the provision and analysis of accurate, timely, relevant and useable management information which identifies current performance and informs both areas of immediate improvement and the future design of the service.The post holder is responsible for his/her own self development on a continuous basis and for developing and maintaining a substantial body of up-to-date knowledge about the area of business and a detailed generalist knowledge across a wide spectrum of related fields, and as such will be expected to undertake suitable development and training. To enhance own performance, working constructively with the line manager to identify personal strengths and agreeing action in relation to development needs.Act as an expert in the post holders areas of responsibility. Providing clear, balanced and accurate technical advice and guidance relating to governance, service level agreements, operating procedures, systems, policy, legislation & regulation and national codes of practice. Advising direct reports, team members, the senior leadership team and other key stakeholders outside of Shared Services.Review, investigate and respond in a timely manner to complaints from service users/customers in conjunction with the Commercial Services Manager. Accurately record all complaints and shared 'lessons learnt' with the appropriate parties.Work with stakeholders, other Service Delivery Managers and the Commercial Services Manager to ensure that agreed processes, policies, SLAs remain relevant and fit for purpose. Ensure that all processes are subject to regular review and that any changes are subject to consultation and evaluation.Qualifications - InternalKnowledge of what excellent service delivery looks and feels like.Achieves outcomes for customers- is customer and outcome focused. Experience of delivering successful change that improves service delivery. Uses initiative, is innovative and resilient. Knowledge and experience of developing service level agreements, standard operating procedures, processes and audit controls.Creative thinker - with the ability to see the bigger picture. Able to understand the strategic aims and objectives of the organisationAble to inspire confidence, communicates a compelling vision.Manages resources and plans for high performance to gain the maximum benefit, plans ahead and demonstrates breadth of thinking. Possess a high degree of accuracy and attention to detail. Able to deliver results in a highly pressured environment and work without direct supervision.Able to analyse and communicate complex issues and topics (including policy and legislation) to a variety of audiences verbally and in written reports.Awareness and sensitivity to be able to manage successfully within a political environment.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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