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        • london, london
        • permanent
        • £25,000 - £26,000 per year
        • randstad business support
        WAITER / WAITRESSStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Waiter/Waitress to join their team at their new flagship site on a permanent basis.The role:- Providing excellent wait service to ensure satisfaction- Taking customer orders and delivering food and beverages- Making menu recommendations, answering questions and sharing additional information with restaurant patronsWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        WAITER / WAITRESSStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Waiter/Waitress to join their team at their new flagship site on a permanent basis.The role:- Providing excellent wait service to ensure satisfaction- Taking customer orders and delivering food and beverages- Making menu recommendations, answering questions and sharing additional information with restaurant patronsWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £25,000 - £26,000 per year
        • randstad business support
        BARISTAStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Barista to join their team at their new flagship site on a permanent basis.The role:- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages- Cleaning and sanitising work areas, utensils and equipment- Cleaning service and seating areas- Describing menu items and suggesting products to customers- Servicing customers and taking orders- Ordering, receiving and distributing stock supplies- Receiving and processing customer payments- Providing a 5* service to customersWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        BARISTAStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Barista to join their team at their new flagship site on a permanent basis.The role:- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages- Cleaning and sanitising work areas, utensils and equipment- Cleaning service and seating areas- Describing menu items and suggesting products to customers- Servicing customers and taking orders- Ordering, receiving and distributing stock supplies- Receiving and processing customer payments- Providing a 5* service to customersWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • stockton-on-tees, north east
        • temporary
        • negotiable
        • randstad financial services
        Customer Service Advisor- Queries Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying the equivalent of £21,750 and is Located in Stockton This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking. Hours - 35 hours a week. 8 Hour shift pattern between 7am - 11pm Monday - Sunday Location - StocktonEquivalnet salary of £21,750Potential for temp to perm Company benefits: * Competitive Salary * Excellent Pension Plan * Great Culture * Opportunities for progressionWhat will you be doing?* You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contact* Providing updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)* You will fully utilise all available customer/colleague channels to communicate effectively with your customers* Acting as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given What we're looking for:* An expert working knowledge of customer management practice* Customer service and relationship management skills to deal with external customers on sensitive issues* Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk* Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act) Skills that will help you in the role:* Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is built* Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives* Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence Where will you be working?Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line. It is a short distance from Stockton-On-Tees Town Centre. The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Customer Service Advisor- Queries Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying the equivalent of £21,750 and is Located in Stockton This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking. Hours - 35 hours a week. 8 Hour shift pattern between 7am - 11pm Monday - Sunday Location - StocktonEquivalnet salary of £21,750Potential for temp to perm Company benefits: * Competitive Salary * Excellent Pension Plan * Great Culture * Opportunities for progressionWhat will you be doing?* You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contact* Providing updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)* You will fully utilise all available customer/colleague channels to communicate effectively with your customers* Acting as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given What we're looking for:* An expert working knowledge of customer management practice* Customer service and relationship management skills to deal with external customers on sensitive issues* Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk* Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act) Skills that will help you in the role:* Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is built* Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives* Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence Where will you be working?Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line. It is a short distance from Stockton-On-Tees Town Centre. The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • stockton-on-tees, north east
        • contract
        • £21,750 - £21,750, per year, PRO RATA
        • randstad financial services
        This role is a FTC for 6 months. Shift patterns vary from anytime between 7am and 11pm Monday - Sunday, 35 hours per week. Are you an experienced Customer Service Advisor? Keen to work for one of the world's largest and most respected financial institutions? We have an exciting opportunity for you to join one of our leading financial clients in the Stockton on Tees area. As a Customer Service Advisor, you'll be required to deliver the highest standard of customer and colleague service in pursuit of resolving customer's Dispute concerns and providing clear and concise outcomes. You will manage customers with complex servicing matters in a way that appears effortless and supportive while ensuring a great overall experience.What will you be doing?You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contactProviding updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)You will fully utilise all available customer/colleague channels to communicate effectively with your customersActing as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is givenWhat we're looking for:An expert working knowledge of customer management practiceCustomer service and relationship management skills to deal with external customers on sensitive issuesKnowledge of back office and peripheral functions, for example fraud, disputes, internet helpdeskKnowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act)Skills that will help you in the role:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtStriving to exceed customer expectations and being empowered to deal with customer requests at first point of contactUsing your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        This role is a FTC for 6 months. Shift patterns vary from anytime between 7am and 11pm Monday - Sunday, 35 hours per week. Are you an experienced Customer Service Advisor? Keen to work for one of the world's largest and most respected financial institutions? We have an exciting opportunity for you to join one of our leading financial clients in the Stockton on Tees area. As a Customer Service Advisor, you'll be required to deliver the highest standard of customer and colleague service in pursuit of resolving customer's Dispute concerns and providing clear and concise outcomes. You will manage customers with complex servicing matters in a way that appears effortless and supportive while ensuring a great overall experience.What will you be doing?You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contactProviding updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)You will fully utilise all available customer/colleague channels to communicate effectively with your customersActing as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is givenWhat we're looking for:An expert working knowledge of customer management practiceCustomer service and relationship management skills to deal with external customers on sensitive issuesKnowledge of back office and peripheral functions, for example fraud, disputes, internet helpdeskKnowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act)Skills that will help you in the role:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtStriving to exceed customer expectations and being empowered to deal with customer requests at first point of contactUsing your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • durham, north east
        • temp to perm
        • £11.56 per hour
        • northumbrian water
        Planner / Customer Administratorrequired to work for Northumbrian WaterFull Time - TemporaryHours between 8am and 8pm with alternative half day Saturdays 37.5 hours£11.50 - £12.00 per hourMinimum of 6 months with opportunity to go permanent.You don't need to have done a previous Planner role however you will need to be a quick learner and have a skill to adapt to new systems and have a proactive approach to ideas.If you feel your a dynamic individual who strives with a challenge then this role is for you.You'll be working on Northumbrian Water systems and speaking to their customers as well as liaising with other internal departments.Please contact if you are interested.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Planner / Customer Administratorrequired to work for Northumbrian WaterFull Time - TemporaryHours between 8am and 8pm with alternative half day Saturdays 37.5 hours£11.50 - £12.00 per hourMinimum of 6 months with opportunity to go permanent.You don't need to have done a previous Planner role however you will need to be a quick learner and have a skill to adapt to new systems and have a proactive approach to ideas.If you feel your a dynamic individual who strives with a challenge then this role is for you.You'll be working on Northumbrian Water systems and speaking to their customers as well as liaising with other internal departments.Please contact if you are interested.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £29,000 - £35,000 per year
        • randstad business support
        FOOD AND BEVERAGE SUPERVISOR Status: PermanentLocation: LondonSalary: £29,000 - £35,000 per annumStart Date: June 2021Our client, a leading catering business, is currently recruiting for a Food and Beverage Supervisor to join their team at their flagship site on a permanent basis.We are looking for a Food and Beverage Supervisor with a proven track record of working within a fast paced environment that works in high volume.As the Food and Beverage Supervisor you will be responsible for the following:- Manage all procedures in opening and closing of the store- Control and management of raw materials- Waste management (target zero waste)- Control and management of the coffee bar/grocery/dining room inventory- Management training of coffee bar staff about beverages recipes, according to- corporate training standards, with the support of Training Center and Marketing Retailing teams- Responsible on coffee bar service- Good management of workflows and ordersWhat you need to succeed:- Hospitality qualification or equivalent- 3-5 years experience in the Hospitality/Food & Beverage Sector- Hospitality Management qualification and/or equivalent- Excellent knowledge of Food Retail (restaurant, hotel, etc.)- People management (coffee bar, dining room)What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        FOOD AND BEVERAGE SUPERVISOR Status: PermanentLocation: LondonSalary: £29,000 - £35,000 per annumStart Date: June 2021Our client, a leading catering business, is currently recruiting for a Food and Beverage Supervisor to join their team at their flagship site on a permanent basis.We are looking for a Food and Beverage Supervisor with a proven track record of working within a fast paced environment that works in high volume.As the Food and Beverage Supervisor you will be responsible for the following:- Manage all procedures in opening and closing of the store- Control and management of raw materials- Waste management (target zero waste)- Control and management of the coffee bar/grocery/dining room inventory- Management training of coffee bar staff about beverages recipes, according to- corporate training standards, with the support of Training Center and Marketing Retailing teams- Responsible on coffee bar service- Good management of workflows and ordersWhat you need to succeed:- Hospitality qualification or equivalent- 3-5 years experience in the Hospitality/Food & Beverage Sector- Hospitality Management qualification and/or equivalent- Excellent knowledge of Food Retail (restaurant, hotel, etc.)- People management (coffee bar, dining room)What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £40,000 - £47,000 per year
        • randstad business support
        FOOD AND BEVERAGE MANAGERStatus: PermanentLocation: LondonSalary: £40,000 - £47,000 Per annumStart Date: June 2021Our client, a leading Hospitality business, are currently recruiting for a store manager to join their team based at their flagship location in central London.As the Store Manager you will be responsible for the following:- Responsible to coordinate all staff team of the Store- Daily, weekly and monthly reporting- responsible to guarantee company standards of quality in the Store- responsible to manage staff training, with support of Marketing Retailing and Training- Center supervision and in line with work weekly shifts and individual competencies- Supply management and product range in the Store- HACCP standards- Store opening and closure procedures be respected- Supervision on service and products- Control on raw materials- Waste management (target zero waste)- Control and management on kitchen and coffee bar inventoryWhat you need to succeed:- 5 years experience in the same position at a Food & Beverage Top Brand Retail Store- Experience in F&B sector at national and international level- Passion for F&B/Hospitality- Manage very sustained work rates with discipline and control- Transmitting calm and serenity to colleagues and customers- High level of organisation, attention to detail and good priority management- Positive and constructive attitude- Italian SpeakingWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        FOOD AND BEVERAGE MANAGERStatus: PermanentLocation: LondonSalary: £40,000 - £47,000 Per annumStart Date: June 2021Our client, a leading Hospitality business, are currently recruiting for a store manager to join their team based at their flagship location in central London.As the Store Manager you will be responsible for the following:- Responsible to coordinate all staff team of the Store- Daily, weekly and monthly reporting- responsible to guarantee company standards of quality in the Store- responsible to manage staff training, with support of Marketing Retailing and Training- Center supervision and in line with work weekly shifts and individual competencies- Supply management and product range in the Store- HACCP standards- Store opening and closure procedures be respected- Supervision on service and products- Control on raw materials- Waste management (target zero waste)- Control and management on kitchen and coffee bar inventoryWhat you need to succeed:- 5 years experience in the same position at a Food & Beverage Top Brand Retail Store- Experience in F&B sector at national and international level- Passion for F&B/Hospitality- Manage very sustained work rates with discipline and control- Transmitting calm and serenity to colleagues and customers- High level of organisation, attention to detail and good priority management- Positive and constructive attitude- Italian SpeakingWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • durham, north east
        • temporary
        • £10.66 per hour
        • northumbrian water
        Complaints Customer Service Advisors / Adiminstrator £10.66ph Nortumbrian WaterWorking from home initially with a view to returning to office.Pity Me, Durham37hrs per week - for 4 months minimumMon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekDo you want to provide our customers with amazing customer service?Do you enjoy working in a fast paced environment?Want to help us become the National Leader in the Water industry?If yes, then we are looking for you to join us as a Customer Service Advisor.About the roleAt Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these.We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers.As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required.About youOur customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided.You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them.We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Complaints Customer Service Advisors / Adiminstrator £10.66ph Nortumbrian WaterWorking from home initially with a view to returning to office.Pity Me, Durham37hrs per week - for 4 months minimumMon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekDo you want to provide our customers with amazing customer service?Do you enjoy working in a fast paced environment?Want to help us become the National Leader in the Water industry?If yes, then we are looking for you to join us as a Customer Service Advisor.About the roleAt Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these.We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers.As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required.About youOur customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided.You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them.We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • hereford, west midlands
        • temporary
        • £13.00 - £14.00 per hour
        • randstad business support
        Overview Job Type: 14 month contract Salary: £24,000-£28,000 - £13.00-£14.00 PHJob Title: Materials Controller Industry: Automotive Hereford - HR2We currently have a fantastic opportunity for a diligent and capable customer service/supply chain coordinator working for a well established manufacturer to the automotive industry. PurposeTo maximise the customer satisfaction of Industrial and Automotive customers by understanding their needs and influencing the internal and external supply chains to meet those needs.Responsibilities Support Central SCM with Market specific information to improve the quality of the UK forecast for Industrial and Automotive.Direct contact with suppliers (tel.&e-mail) to expedite due/overdue deliveries.Evaluate and report on supplier delivery performance.Develop and maintain forecasts for UK AutomotiveMonitor the availability of product in the UK within an assigned group of products and take actions to maintain availability at a level agreed with the Inventory Control ManagerPlace purchase schedules with internal and external suppliers and validate their responses.Have direct internal contact with our Customer Service Advisors and Goods Inwards personnel on product availability etc.Provide information to customers via Sales or Customer Service regarding the likely availability of specific product lines.Develop and maintain a program for the assembly of local kits in Hereford.Participate in Cross-functional and International teams to ensure the smooth delivery of new product ranges and customer support actionsSupport team colleagues during holidays or other absences. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Overview Job Type: 14 month contract Salary: £24,000-£28,000 - £13.00-£14.00 PHJob Title: Materials Controller Industry: Automotive Hereford - HR2We currently have a fantastic opportunity for a diligent and capable customer service/supply chain coordinator working for a well established manufacturer to the automotive industry. PurposeTo maximise the customer satisfaction of Industrial and Automotive customers by understanding their needs and influencing the internal and external supply chains to meet those needs.Responsibilities Support Central SCM with Market specific information to improve the quality of the UK forecast for Industrial and Automotive.Direct contact with suppliers (tel.&e-mail) to expedite due/overdue deliveries.Evaluate and report on supplier delivery performance.Develop and maintain forecasts for UK AutomotiveMonitor the availability of product in the UK within an assigned group of products and take actions to maintain availability at a level agreed with the Inventory Control ManagerPlace purchase schedules with internal and external suppliers and validate their responses.Have direct internal contact with our Customer Service Advisors and Goods Inwards personnel on product availability etc.Provide information to customers via Sales or Customer Service regarding the likely availability of specific product lines.Develop and maintain a program for the assembly of local kits in Hereford.Participate in Cross-functional and International teams to ensure the smooth delivery of new product ranges and customer support actionsSupport team colleagues during holidays or other absences. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £20,000 - £20,000, per year, + OTE 3900
        • randstad business support
        We have an great opportunity to join a local fleet management company with a global reach.You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentMust have experience challenging supplier costs as well as scheduling/ maintenance/ fleet management Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an great opportunity to join a local fleet management company with a global reach.You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentMust have experience challenging supplier costs as well as scheduling/ maintenance/ fleet management Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • farnborough, south east
        • temporary
        • £25,000 - £30,000, per year, Weekly pay
        • randstad inhouse services
        Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
        Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
        • coventry, west midlands
        • temporary
        • £19,000 - £26,000 per year
        • randstad business support
        Are you out of work due to Covid-19? Are you based in Coventry? Do you have experience dealing with suppliers and customers over email? If so read on...We are currently searching for customer service executives to join our World leading client on a rolling 12 month basis. Working in the logistics industry, they are looking to take on someone with experience in buidling relationships with customers over email and dealing with questions and queries in a proffessional manner.Benefits- Working with an experienced, proffessional and proactive team- Very competitive salary and potential for permanent opportunities- Pensions and 28 days holiday pay- Opportunity to work from home after initial training Essential skills for the role- Confident and clear communication skills across all contact channels- Problem solving ability- Ability to work under pressure in target driven environment- Willingness to learn about industry, products, customer and business partnerrequirements Roles and responsibility- Handles requests and provide support to customers and business partners in a multi channel web environment.- Develops and maintains knowledge of products, services and systems as required- Identifies sales opportunities for direct management, closure or referral- Develops strong long term relationships with customers and business partners to fullyunderstand their needs- Provides proactive service to select customers based on outbound contact- Manages work within KPI / target framework to optimise customer experience andproductivity- Encourages business partners and customers to shift from legacy contact channels todigital- Provides administrative support to sales teams across all business lines Please apply for the role or contact me directly onRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you out of work due to Covid-19? Are you based in Coventry? Do you have experience dealing with suppliers and customers over email? If so read on...We are currently searching for customer service executives to join our World leading client on a rolling 12 month basis. Working in the logistics industry, they are looking to take on someone with experience in buidling relationships with customers over email and dealing with questions and queries in a proffessional manner.Benefits- Working with an experienced, proffessional and proactive team- Very competitive salary and potential for permanent opportunities- Pensions and 28 days holiday pay- Opportunity to work from home after initial training Essential skills for the role- Confident and clear communication skills across all contact channels- Problem solving ability- Ability to work under pressure in target driven environment- Willingness to learn about industry, products, customer and business partnerrequirements Roles and responsibility- Handles requests and provide support to customers and business partners in a multi channel web environment.- Develops and maintains knowledge of products, services and systems as required- Identifies sales opportunities for direct management, closure or referral- Develops strong long term relationships with customers and business partners to fullyunderstand their needs- Provides proactive service to select customers based on outbound contact- Manages work within KPI / target framework to optimise customer experience andproductivity- Encourages business partners and customers to shift from legacy contact channels todigital- Provides administrative support to sales teams across all business lines Please apply for the role or contact me directly onRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,500 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • hove, south east
        • temporary
        • £11.00 - £12.00 per hour
        • randstad financial services
        Customer Service ConsultantDo you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a customer service consultant, you will have the opportunity to use your skills and ideas to provide outstanding support to our client's customers. What you'll be doing:Manage customer telephony contact across a range of customer call types,products and processes.Provide exceptional customer service that will drive Net Promoter Scores,Customer Ease and First Contact Resolution.Pro-actively manage relationships with Customers, Financial Advisers andinternal departmentWhat we're looking for:As a successful Customer Service Consultant you'll strive to display your acquired knowledge and skills to help us achieve a positive customer experience. You'll be reliable and resilient and will demonstrate:Effective communication skills - an ability to listen and comprehend customer requestsA confident and pleasant telephone manner Highly customer focused, with an outgoing nature and ability to show empathy and relate to customers Good initiative, problem solving and decision making skills Able to plan and organise your time and workflow effectively Ability to work on multiple computer systems and interpret a range of MI Strong attention to detail and familiar with meeting quality standards Can demonstrate good team work ethic and of working collaboratively with othersHours - 35 hours a week, 9am - 5pm. Monday to Friday Location - Hove6 month temporary role paying £12.00phRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Customer Service ConsultantDo you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a customer service consultant, you will have the opportunity to use your skills and ideas to provide outstanding support to our client's customers. What you'll be doing:Manage customer telephony contact across a range of customer call types,products and processes.Provide exceptional customer service that will drive Net Promoter Scores,Customer Ease and First Contact Resolution.Pro-actively manage relationships with Customers, Financial Advisers andinternal departmentWhat we're looking for:As a successful Customer Service Consultant you'll strive to display your acquired knowledge and skills to help us achieve a positive customer experience. You'll be reliable and resilient and will demonstrate:Effective communication skills - an ability to listen and comprehend customer requestsA confident and pleasant telephone manner Highly customer focused, with an outgoing nature and ability to show empathy and relate to customers Good initiative, problem solving and decision making skills Able to plan and organise your time and workflow effectively Ability to work on multiple computer systems and interpret a range of MI Strong attention to detail and familiar with meeting quality standards Can demonstrate good team work ethic and of working collaboratively with othersHours - 35 hours a week, 9am - 5pm. Monday to Friday Location - Hove6 month temporary role paying £12.00phRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • worcester, west midlands
        • temporary
        • £9.50 - £10.52, per hour, Increases after 12 weeks
        • worcester bosch
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre. You will need to be able to work from home, but occasionally you will need to go to site when required. You will have the full support of the UK Headquarters . Our client is the market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.50 PER HOURIncreasing to £10.52 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre. You will need to be able to work from home, but occasionally you will need to go to site when required. You will have the full support of the UK Headquarters . Our client is the market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.50 PER HOURIncreasing to £10.52 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        • swansea, wales
        • permanent
        • £22,000 - £25,000 per year
        • randstad business support
        Do you have experience of looking after customers from start to finish? The please apply!You will be joining a small and successful team to continue their first class customer service and in turn continue to grow as a company.Well established and with a database of repeat customers you will be:the first point of contact for inbound sales enquiries via telephone, email and websiterequired to process orders liaising with warehouse staff/suppliers where required assisting with sales process from enquiry to deliveryproviding after delivery follow up calls/email for feedbackresponsible for answering customer service enquires/issues logging and assisting to resolve them required to enquire as to any further business potential/make customer aware of other services providedmake small updates to website pricing /products when requiredYou will also be asked to: attend occasional Trade shows when company is attending (usual 2 or 3 a year)maintain communication with current customers ensuring requirements are met keeping updated with current and upcoming projectscontact new businesses to enquire if they would be interested in becoming a customer You will need to be: computer literate, word excel, outlook (SAGE and Wordpress experience great but not essential can train)able to manage your own workload and take ownership of it willing to help colleagues as part of a small teamIn return you will receive: 20 holidays plus BHan extra day of for your birthday - if it falls on a week day staff discount an annual pay review with potential bonusa company pension scheme Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience of looking after customers from start to finish? The please apply!You will be joining a small and successful team to continue their first class customer service and in turn continue to grow as a company.Well established and with a database of repeat customers you will be:the first point of contact for inbound sales enquiries via telephone, email and websiterequired to process orders liaising with warehouse staff/suppliers where required assisting with sales process from enquiry to deliveryproviding after delivery follow up calls/email for feedbackresponsible for answering customer service enquires/issues logging and assisting to resolve them required to enquire as to any further business potential/make customer aware of other services providedmake small updates to website pricing /products when requiredYou will also be asked to: attend occasional Trade shows when company is attending (usual 2 or 3 a year)maintain communication with current customers ensuring requirements are met keeping updated with current and upcoming projectscontact new businesses to enquire if they would be interested in becoming a customer You will need to be: computer literate, word excel, outlook (SAGE and Wordpress experience great but not essential can train)able to manage your own workload and take ownership of it willing to help colleagues as part of a small teamIn return you will receive: 20 holidays plus BHan extra day of for your birthday - if it falls on a week day staff discount an annual pay review with potential bonusa company pension scheme Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • temporary
        • £10.88 per hour
        • randstad financial services
        Are you an experienced Administrator with Customer Service experience who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?You'll be the first point of contact for our pension and retirement customers and clients; we'll train you so you have allthe knowledge and skills needed to deliver an outstanding service to our customers and clients. You'llbe helping us become the long term savings partner of choice for all of our customers and clients.What we're looking for:Administration and customer service backgroundUnderstanding of quality framework measures and controlsBe able to team work, build trust and respect with others, sharing best practice and ideas.Good working knowledge of Pensions ProductsDemonstrate understanding of the Investment fund rangeDemonstrate understanding of the claims and benefits availableUnderstanding of Pension environmentAdherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCARandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Administrator with Customer Service experience who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?You'll be the first point of contact for our pension and retirement customers and clients; we'll train you so you have allthe knowledge and skills needed to deliver an outstanding service to our customers and clients. You'llbe helping us become the long term savings partner of choice for all of our customers and clients.What we're looking for:Administration and customer service backgroundUnderstanding of quality framework measures and controlsBe able to team work, build trust and respect with others, sharing best practice and ideas.Good working knowledge of Pensions ProductsDemonstrate understanding of the Investment fund rangeDemonstrate understanding of the claims and benefits availableUnderstanding of Pension environmentAdherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCARandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • liverpool, north west
        • temporary
        • £10.00 - £11.00 per hour
        • randstad financial services
        My client a leading asset management house in the heart of Liverpool are looking for bright customer service representatives to join thier client services team!If you have any pf the below skills or are interested in a customer service role please apply below. Key Responsibilities:- process payments and withdrawals- set up and maintain customers' accounts- deal with enquiries.- promote and sell financial products and services to customers.- use the IT system to update account details.- do general administration tasks.perate UK and overseas currency tills.- take incoming telephone calls Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        My client a leading asset management house in the heart of Liverpool are looking for bright customer service representatives to join thier client services team!If you have any pf the below skills or are interested in a customer service role please apply below. Key Responsibilities:- process payments and withdrawals- set up and maintain customers' accounts- deal with enquiries.- promote and sell financial products and services to customers.- use the IT system to update account details.- do general administration tasks.perate UK and overseas currency tills.- take incoming telephone calls Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • coventry, west midlands
        • temporary
        • £11.78 - £11.79 per hour
        • randstad business support
        OverviewJob title Customs Dispute Coordinator Salary: £11.79 per hourContract Length: 6 months Start Date: ImmediatePurpose We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes.Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments.Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytical and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skillsBenefits; Salary £23,000Possible work from home opportunity Central location great transport links Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        OverviewJob title Customs Dispute Coordinator Salary: £11.79 per hourContract Length: 6 months Start Date: ImmediatePurpose We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes.Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments.Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytical and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skillsBenefits; Salary £23,000Possible work from home opportunity Central location great transport links Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • temporary
        • £9.00 per hour
        • randstad business support
        Overview:Job Title: Customer Service Administrator Location: B91 Solihull Salary: £9.00 per hourJob Type: Temporary to Permanent We currently have 3 fantastic opportunities working with one of the most established collectives of GP surgeries. We are looking for diligent and capable individuals to help the team with booking in patients for their Covid-19 vaccinations. Due to opportunities within the business this role will materialise into a permanent post with quality performance.Responsibilities Speak to patients and book in their Covid 19 vaccinationsEnsure that all patient data and information is recorded and stored onto the system Work collaboratively with the medical receptionist, doctor's and administrative teams to ensure a smooth running of the businessEnsure you are accurate and organised in your day to day activities You will be speaking to customers over the phone on a day to day basis so excellent customer service skills is a must Criteria Experience in a customer service role is desirable Excellent administrative skills Ability to commute to SolihullSlight flexibility with shifts ranging between 08:00am-20:00pm A team player Computer literate Be able to start 17th May 2021 For more information please contact zack on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Overview:Job Title: Customer Service Administrator Location: B91 Solihull Salary: £9.00 per hourJob Type: Temporary to Permanent We currently have 3 fantastic opportunities working with one of the most established collectives of GP surgeries. We are looking for diligent and capable individuals to help the team with booking in patients for their Covid-19 vaccinations. Due to opportunities within the business this role will materialise into a permanent post with quality performance.Responsibilities Speak to patients and book in their Covid 19 vaccinationsEnsure that all patient data and information is recorded and stored onto the system Work collaboratively with the medical receptionist, doctor's and administrative teams to ensure a smooth running of the businessEnsure you are accurate and organised in your day to day activities You will be speaking to customers over the phone on a day to day basis so excellent customer service skills is a must Criteria Experience in a customer service role is desirable Excellent administrative skills Ability to commute to SolihullSlight flexibility with shifts ranging between 08:00am-20:00pm A team player Computer literate Be able to start 17th May 2021 For more information please contact zack on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • belfast, northern ireland
        • permanent
        • £17,400 per year
        • randstad business support
        Do you have excellent customer service and administration skills? Are you looking for a career change with a successful company? We have an exciting opportunity to join a leading NI Energy provider, joining their administrative engineering support team on a permanent full time basis. The role of this job is to provide engineering support including back-office administration duties and ensure the smooth running of the operations of the business. Associated Benefits: Permanent full time - 37 hours per week Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm£17,400 per annumEnhanced holiday package Free transport service from City Centre to siteFree on site parkingLife Assurance Annual Health checksEnhanced pension package Discounted membershipsHealth and Wellbeing events throughout the year Experience: 5 GCSE's or equivalent OR Minimum of 1 year's relevant experience within an office/administration functionData entry experience Candidates who can demonstrate experience of complaint handling and managing a diary system would be at an advantage Excellent organisational skillsComprehensive IT skills including the ability to use Microsoft Office packages, in particular Excel Responsibilities: Dispatch engineers to jobs with the support of other PES staff and recording all relevant details onto databaseUpdate database in a timely manner and maintain sequential files of engineer's job sheets.Support the timely provision of reports to management concerning business objectivesLiaise with customers to agree appointment dates or resolve problems and complaints regarding PES activitiesLiaise with all departments within Phoenix to help resolve customer related issues within company standards of serviceEnsure all phones within the department are answered in a timely mannerSupport all other processes within the business as requested, i.e. filing, archiving, photocopying and general administration tasksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have excellent customer service and administration skills? Are you looking for a career change with a successful company? We have an exciting opportunity to join a leading NI Energy provider, joining their administrative engineering support team on a permanent full time basis. The role of this job is to provide engineering support including back-office administration duties and ensure the smooth running of the operations of the business. Associated Benefits: Permanent full time - 37 hours per week Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm£17,400 per annumEnhanced holiday package Free transport service from City Centre to siteFree on site parkingLife Assurance Annual Health checksEnhanced pension package Discounted membershipsHealth and Wellbeing events throughout the year Experience: 5 GCSE's or equivalent OR Minimum of 1 year's relevant experience within an office/administration functionData entry experience Candidates who can demonstrate experience of complaint handling and managing a diary system would be at an advantage Excellent organisational skillsComprehensive IT skills including the ability to use Microsoft Office packages, in particular Excel Responsibilities: Dispatch engineers to jobs with the support of other PES staff and recording all relevant details onto databaseUpdate database in a timely manner and maintain sequential files of engineer's job sheets.Support the timely provision of reports to management concerning business objectivesLiaise with customers to agree appointment dates or resolve problems and complaints regarding PES activitiesLiaise with all departments within Phoenix to help resolve customer related issues within company standards of serviceEnsure all phones within the department are answered in a timely mannerSupport all other processes within the business as requested, i.e. filing, archiving, photocopying and general administration tasksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £9.67 per hour
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        • warrington, north west
        • temporary
        • £12.31 per hour
        • schneider electric
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        • north west london, london
        • permanent
        • £23,000 - £25,000 per year
        • randstad business support
        Randstad is working with a great Tech company based in North West London who are growing and looking to expand their Customer Services team. Our client a Tech business are looking for Customer Service Representatives to start ASAP. Salary: £23,000 - 25,000 per annumWorking hours: Shift rota basis - shifts will be varied and change due to demand, hours will include weekends with timings such as the following: 5am - 10am10am - 8pm 5pm - 10pmAs part of the Customer Service team, you will be responsible for helping both businesses and customers with getting the most out of their Tech tool. Responsibilities will include: - Offering support to users through multiple channels: LiveChat, Email & Social media- Helping businesses and customers with their day to day use of the app - Advising customers on how to improve reviews - Troubleshooting or escalating any technical issues - Handling complaints- Answering calls and handling queriesSkills and experience required:- Previous experience working in a similar Customer Service, Customer Care or Helpdesk, phone and live chat customer support type roles- Extremely confident on the phone with excellent communication skills both verbally and written- Work well under pressure and able to cope with requests coming in from multiple different channels - Confident use of google sheets and ability to pick up new programmes/platforms - - Ideally have experience using Zendesk or any omnichannel helpdesk software Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is working with a great Tech company based in North West London who are growing and looking to expand their Customer Services team. Our client a Tech business are looking for Customer Service Representatives to start ASAP. Salary: £23,000 - 25,000 per annumWorking hours: Shift rota basis - shifts will be varied and change due to demand, hours will include weekends with timings such as the following: 5am - 10am10am - 8pm 5pm - 10pmAs part of the Customer Service team, you will be responsible for helping both businesses and customers with getting the most out of their Tech tool. Responsibilities will include: - Offering support to users through multiple channels: LiveChat, Email & Social media- Helping businesses and customers with their day to day use of the app - Advising customers on how to improve reviews - Troubleshooting or escalating any technical issues - Handling complaints- Answering calls and handling queriesSkills and experience required:- Previous experience working in a similar Customer Service, Customer Care or Helpdesk, phone and live chat customer support type roles- Extremely confident on the phone with excellent communication skills both verbally and written- Work well under pressure and able to cope with requests coming in from multiple different channels - Confident use of google sheets and ability to pick up new programmes/platforms - - Ideally have experience using Zendesk or any omnichannel helpdesk software Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £10.00 - £10.00, per hour, + PERFORMANCE BONUS
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        • romford, london
        • permanent
        • £18,000 per year
        • randstad business support
        Randstad is looking for experienced Customer Service professionals to work for a great Building Services type business based in the Romford area. This is a permanent job opportunity to start ASAP. Training is provided. ** Due to the location of the Call Centre, candidates must have their own form of transport. There is parking onsite.Salary: £18,000 per annum to start, rising after probation periodHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm.The main purpose of the Customer Service role is to handle incoming queries and requests made by clients, residents and customers. Answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible.Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is looking for experienced Customer Service professionals to work for a great Building Services type business based in the Romford area. This is a permanent job opportunity to start ASAP. Training is provided. ** Due to the location of the Call Centre, candidates must have their own form of transport. There is parking onsite.Salary: £18,000 per annum to start, rising after probation periodHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm.The main purpose of the Customer Service role is to handle incoming queries and requests made by clients, residents and customers. Answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible.Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • conwy, wales
        • permanent
        • competitive
        • randstad business support
        Are you a Customer Focused, Welsh speaking professional with strong Administrative skills? This is an exciting opportunity to be the first point of contact to customer queries and provide a strong Customer and Administrative support function to a well established organisation where your work can make a real difference.Responsibilities: Dealing with customer telephone and face to face enquiries promptlyDeal with customer property repair queries Manage complaints with support and understanding and offer best solutionsManage internal/external deliveries to the office Receive and date tender documents ensuring safe handoverTo provide and assist in general administration activities; monitoring, updating and maintaining records, for example, mail shotsExternal liaison with other organisations and agenciesOccasional reception coverSkills needed:Welsh speaking (Essential)Excellent communication skillsExperience in a customer facing roleStrong Administrative skills- MS Office Excellent Attention to detail Professional and Calm telephone mannerIf you have the skills and experience above and you are driven by providing a high level of customer service, please get in touch and APPLY today! Alternatively, please ring Laura at Randstad for an informal chat. I look forward to hearing from you! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a Customer Focused, Welsh speaking professional with strong Administrative skills? This is an exciting opportunity to be the first point of contact to customer queries and provide a strong Customer and Administrative support function to a well established organisation where your work can make a real difference.Responsibilities: Dealing with customer telephone and face to face enquiries promptlyDeal with customer property repair queries Manage complaints with support and understanding and offer best solutionsManage internal/external deliveries to the office Receive and date tender documents ensuring safe handoverTo provide and assist in general administration activities; monitoring, updating and maintaining records, for example, mail shotsExternal liaison with other organisations and agenciesOccasional reception coverSkills needed:Welsh speaking (Essential)Excellent communication skillsExperience in a customer facing roleStrong Administrative skills- MS Office Excellent Attention to detail Professional and Calm telephone mannerIf you have the skills and experience above and you are driven by providing a high level of customer service, please get in touch and APPLY today! Alternatively, please ring Laura at Randstad for an informal chat. I look forward to hearing from you! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newcastle upon tyne, north east
        • permanent
        • £20,000 - £22,000 per year
        • randstad business support
        French Speaking Customer Service AdvisorPermanent position Salary £20,000 plus37.5 hours per week working 5 days out of 7 Hours from 9am - 11pm Monday to Sunday Newcastle based office.The role:I am looking for a French speaking customer service specialist to join a busy target-driven team based in their Newcastle office.My client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the the position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        French Speaking Customer Service AdvisorPermanent position Salary £20,000 plus37.5 hours per week working 5 days out of 7 Hours from 9am - 11pm Monday to Sunday Newcastle based office.The role:I am looking for a French speaking customer service specialist to join a busy target-driven team based in their Newcastle office.My client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the the position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £21,000 - £25,000 per year
        • randstad business support
        Our client a leading catering business are currently recruiting for a barista to join their team at their flagship site. our client are looking for a barista with a proven track record of working within a fast paced environment that works in high volume. You will be responsible for Preparation and control of the counter line and maintaining the required standards, maintaining equipment and waste management. They are offering a permanent role - salary to £25k pa on a 5 out of 7 rota. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Our client a leading catering business are currently recruiting for a barista to join their team at their flagship site. our client are looking for a barista with a proven track record of working within a fast paced environment that works in high volume. You will be responsible for Preparation and control of the counter line and maintaining the required standards, maintaining equipment and waste management. They are offering a permanent role - salary to £25k pa on a 5 out of 7 rota. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £9.67 per hour
        • randstad inhouse services
        Your responsibilities: Handling all customer interaction in a prompt, friendly, personalised and professional mannerAs a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customers' needsAdvising customers on the best services availableBuilding rapport with customersProviding a value add service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents, or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targets
        Your responsibilities: Handling all customer interaction in a prompt, friendly, personalised and professional mannerAs a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customers' needsAdvising customers on the best services availableBuilding rapport with customersProviding a value add service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents, or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targets
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