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    2 jobs found in solihull

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      • solihull, west midlands
      • temp to perm
      • £9.00 - £9.50 per hour
      • randstad business support
      Overview Location: SolihullJob Title: Call centre agentSalary: £9.50 per hourHours: 8-6:30 4 days per weekWe have a number of exciting opportunities as a call centre agent. You will be the first point of contact for patients ringing the surgery, The role will be to optimise the patient's journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient's presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as assisting with walk in patients at the surgery reception.Provide clear concise information to patients and understand the importance of discretion and confidentiality.Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient's problem.Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability togain the confidence of the caller (project confidence and sensitivity).CriteriaPrevious experience in a call centre/customer service role is essentiala clear communicator Able to remain calm and deal with difficult customers Able to work 4 days per week Able to commute to Solihull Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Overview Location: SolihullJob Title: Call centre agentSalary: £9.50 per hourHours: 8-6:30 4 days per weekWe have a number of exciting opportunities as a call centre agent. You will be the first point of contact for patients ringing the surgery, The role will be to optimise the patient's journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient's presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as assisting with walk in patients at the surgery reception.Provide clear concise information to patients and understand the importance of discretion and confidentiality.Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient's problem.Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability togain the confidence of the caller (project confidence and sensitivity).CriteriaPrevious experience in a call centre/customer service role is essentiala clear communicator Able to remain calm and deal with difficult customers Able to work 4 days per week Able to commute to Solihull Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • solihull, west midlands
      • temporary
      • £8.91 - £9.00 per hour
      • randstad business support
      Overview: Job Type: Temp - Immediate start Location: SolihullSalary: £8.50-£9.00 per hourJob Title: Customer Service Administration Do you like working for a small family run business in a really friendly environment? Are you used to multi-tasking and working at a fast pace? Our client, based in B94 is looking for a customer service administrator to join their busy team just outside of Solihull. You will be working on the installations team alongside 2 other workers and will be expected to manage inbound calls, place orders on the system and support with quotes. There are 8 members of staff at the moment and they are expanding. This is a small, friendly office, with people who all work extremely hard; they are looking for the one perfect candidate to join their team. Your Responsibilities:Inbound calls - answer telephone calls, assist with queries or direct to the necessary person Place orders on the system - ensuring PO's are loaded Support with providing quotes to customers - training will be provided Scheduling All administration duties when required Your Skills/ ExperienceAt least 1 years of customer service/ administration experience Computer literate Ability to manage your own workload, prioritise work and cope well under pressure Experience of working in a fast paced environment Must be able to drive due to location This is an immediate start position - please click apply if you are passionate about customer service!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Overview: Job Type: Temp - Immediate start Location: SolihullSalary: £8.50-£9.00 per hourJob Title: Customer Service Administration Do you like working for a small family run business in a really friendly environment? Are you used to multi-tasking and working at a fast pace? Our client, based in B94 is looking for a customer service administrator to join their busy team just outside of Solihull. You will be working on the installations team alongside 2 other workers and will be expected to manage inbound calls, place orders on the system and support with quotes. There are 8 members of staff at the moment and they are expanding. This is a small, friendly office, with people who all work extremely hard; they are looking for the one perfect candidate to join their team. Your Responsibilities:Inbound calls - answer telephone calls, assist with queries or direct to the necessary person Place orders on the system - ensuring PO's are loaded Support with providing quotes to customers - training will be provided Scheduling All administration duties when required Your Skills/ ExperienceAt least 1 years of customer service/ administration experience Computer literate Ability to manage your own workload, prioritise work and cope well under pressure Experience of working in a fast paced environment Must be able to drive due to location This is an immediate start position - please click apply if you are passionate about customer service!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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