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        • corby, east midlands
        • permanent
        • £21,000 - £24,000 per year
        • randstad inhouse services
        Do you have experience of working in a customer service role?Are you able to work in a fast paced, team orientated environment?If so, you could be perfect for this role. We are currently looking to recruit a customer service team leader on a permanent basis for one of the world's premier home appliance suppliers.Company Profile:Founded in 1967 as a joint venture our client has over 50 years of history, They have grown from a German exporter into one of the world's leading home appliance manufacturers. With around 58,000 employees worldwide, they have reached turnover in 2019 of around 13.2 billion euros. Our client produces the entire range of modern home appliances at 40 factories worldwide. The product portfolio ranges from cookers, ovens and extractor hoods, dishwashers, washers and dryers, fridges and freezers to small appliances such as vacuum cleaners, coffee machines or food processors.Benefits:-Competitive hourly pay plus potential bonus-On-site parking-On-site canteen-Ability to work from home-Extensive training scheme-Retail discounts Hours:1.45pm - 10pm Monday to Friday Position Summary: To deliver outstanding and optimal customer service. To create a positive impression of the Company. Responsibilities:MANAGEMENT OF STAFF AND CALL CENTRE ENVIRONMENT- Ensure that there is adequate staff available to cover peaks and troughs- Control timekeeping, absence and holidays within the team ensuring adequate cover is available- Monitor and maintain department service level goals by ensuring customer service advisors meet phone accessibility standards- Be constantly aware of call traffic across the Call Centre and call distribution- Be sensitive and flexible to the work environment and react quickly to environmental change- Duty Manager responsibility.- Maintenance of staff level in accordance to the budget.TEAM BUILDING/TRAINING AND DEVELOPMENT- Coach, delegate, evaluate and continually train each Customer Service Advisor.- Build and lead a strong and motivated team to achieve set/agreed targets whilst maintaining quality standards.- Work within the overall team structure of the Call Centre- Ensure high quality professional telephone skills- Feedback to team members on performance levels by monitoring, analysing statistical reports and providing monthly performance profile, individual and team- Identify training needs within the team- Compliance to quality checking and coaching requirements.TEAM SUPPORT- Identify system and procedural problems within the Call Centre suggest solutions and recommend change- Effectively resolve complex customer complaints by using interpersonal skills together with the knowledge of the Company infrastructure in order to rebuild customer confidence- Maintain high level of confidentiality when dealing with personal issueswithin the team- Be flexible in covering other teams as and when required- Attend and participate in team meetings- Train all aspects of the role to new customer service advisors.KPI's- To ensure that all Key Performance Indicators separately set are monitored and achieved, reporting back to line manager.- Perform all other duties as reasonably required that are consistent with both training and experience- Contribute to the reduction in the overall cost to manage.- Adhere to all Company processes, procedures, policies and standards- Assist in the Implementation of new procedures- Maintain effective working relationshipsExperience:- Customer Focused- Understanding of customer service environment- Leadership and people Skills- Excellent communication skills- Excellent telephone skills- Flexibility- Problem solving / decision making- Planning and organising- Ability to prioritise workload and action accordingly- An eye for detail- Ability to work under pressure- Common sense- Previous Team Leader Experience- Windows / Outlook, Microsoft Word and Excel If this role suits your current skill set and experience please apply using the link on the advert
        Do you have experience of working in a customer service role?Are you able to work in a fast paced, team orientated environment?If so, you could be perfect for this role. We are currently looking to recruit a customer service team leader on a permanent basis for one of the world's premier home appliance suppliers.Company Profile:Founded in 1967 as a joint venture our client has over 50 years of history, They have grown from a German exporter into one of the world's leading home appliance manufacturers. With around 58,000 employees worldwide, they have reached turnover in 2019 of around 13.2 billion euros. Our client produces the entire range of modern home appliances at 40 factories worldwide. The product portfolio ranges from cookers, ovens and extractor hoods, dishwashers, washers and dryers, fridges and freezers to small appliances such as vacuum cleaners, coffee machines or food processors.Benefits:-Competitive hourly pay plus potential bonus-On-site parking-On-site canteen-Ability to work from home-Extensive training scheme-Retail discounts Hours:1.45pm - 10pm Monday to Friday Position Summary: To deliver outstanding and optimal customer service. To create a positive impression of the Company. Responsibilities:MANAGEMENT OF STAFF AND CALL CENTRE ENVIRONMENT- Ensure that there is adequate staff available to cover peaks and troughs- Control timekeeping, absence and holidays within the team ensuring adequate cover is available- Monitor and maintain department service level goals by ensuring customer service advisors meet phone accessibility standards- Be constantly aware of call traffic across the Call Centre and call distribution- Be sensitive and flexible to the work environment and react quickly to environmental change- Duty Manager responsibility.- Maintenance of staff level in accordance to the budget.TEAM BUILDING/TRAINING AND DEVELOPMENT- Coach, delegate, evaluate and continually train each Customer Service Advisor.- Build and lead a strong and motivated team to achieve set/agreed targets whilst maintaining quality standards.- Work within the overall team structure of the Call Centre- Ensure high quality professional telephone skills- Feedback to team members on performance levels by monitoring, analysing statistical reports and providing monthly performance profile, individual and team- Identify training needs within the team- Compliance to quality checking and coaching requirements.TEAM SUPPORT- Identify system and procedural problems within the Call Centre suggest solutions and recommend change- Effectively resolve complex customer complaints by using interpersonal skills together with the knowledge of the Company infrastructure in order to rebuild customer confidence- Maintain high level of confidentiality when dealing with personal issueswithin the team- Be flexible in covering other teams as and when required- Attend and participate in team meetings- Train all aspects of the role to new customer service advisors.KPI's- To ensure that all Key Performance Indicators separately set are monitored and achieved, reporting back to line manager.- Perform all other duties as reasonably required that are consistent with both training and experience- Contribute to the reduction in the overall cost to manage.- Adhere to all Company processes, procedures, policies and standards- Assist in the Implementation of new procedures- Maintain effective working relationshipsExperience:- Customer Focused- Understanding of customer service environment- Leadership and people Skills- Excellent communication skills- Excellent telephone skills- Flexibility- Problem solving / decision making- Planning and organising- Ability to prioritise workload and action accordingly- An eye for detail- Ability to work under pressure- Common sense- Previous Team Leader Experience- Windows / Outlook, Microsoft Word and Excel If this role suits your current skill set and experience please apply using the link on the advert
        • liverpool, north west
        • temporary
        • £10.76 - £10.76, per hour, + Monthly bonus
        • randstad inhouse services
        Do you want to influence the future of service, and shape customer experience for some of the world's leading brands? Do you have a genuine interest in the campaign brand with experience and knowledge of power tools?We are looking for talented salespeople who can start immediately!We are looking for you to achieve the ambitious objectives of our growing site in Liverpool, located in a modern office close to Moorfields Station in the financial district Benefits:City centre locationOnsite shops and eating areasGreat transport linksAccess to the Randstad Benefits App with discounts at major retailers, cinemas, gyms and many morePay Rate and Hours:£10.76 PER HOUR08:00AM - 17:00PM, Monday - Friday 37.5 Hours a WeekMonthly BonusResponsibilities:Working as part of the Outbound Salesforce for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activitiesHandling all customer interaction in a personalised and professional mannerInteract with the customer across all channels (inbound/outbound calls and emails)Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions and solving problemsAdvising customers on the best services available, using product knowledge to showcase the best solutionsUpsell additional products as needs arisesBuilding rapport with customersProviding value added service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targetsRequirements:Experience of working in both a sales/ customer contact centre environment, providing excellence in service to the customerAn affinity to Sales, performance and results-drivenCommercial awarenessProfessional approach, experience with business customersA passion for delivering first-class customer serviceHighly developed soft skills and a strong will to serveExcellent verbal and written English communication skillsGood social and interpersonal skills, a team playerGood listening skillsExcellent problem-solving skills; solution-focusedQuality focused with attention to detailA genuine interest in the campaign brand with experience and knowledge of Power ToolsEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedAbility to work well under pressureIT Savvy with good MS Office (Word and Excel) and keyboard skillsThe commitment to work towards individual sales targets and KPIsWillingness to travel to ad-hoc customer fairs and training events If you would like to apply, please send you're CV and one of the team will be in touch!The role is working on a temporary basis for an on-going period of time, with potential for permanent conversion. This is easily accessible by car, foot or public transport. Please note there is no on-site parking.
        Do you want to influence the future of service, and shape customer experience for some of the world's leading brands? Do you have a genuine interest in the campaign brand with experience and knowledge of power tools?We are looking for talented salespeople who can start immediately!We are looking for you to achieve the ambitious objectives of our growing site in Liverpool, located in a modern office close to Moorfields Station in the financial district Benefits:City centre locationOnsite shops and eating areasGreat transport linksAccess to the Randstad Benefits App with discounts at major retailers, cinemas, gyms and many morePay Rate and Hours:£10.76 PER HOUR08:00AM - 17:00PM, Monday - Friday 37.5 Hours a WeekMonthly BonusResponsibilities:Working as part of the Outbound Salesforce for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activitiesHandling all customer interaction in a personalised and professional mannerInteract with the customer across all channels (inbound/outbound calls and emails)Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions and solving problemsAdvising customers on the best services available, using product knowledge to showcase the best solutionsUpsell additional products as needs arisesBuilding rapport with customersProviding value added service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targetsRequirements:Experience of working in both a sales/ customer contact centre environment, providing excellence in service to the customerAn affinity to Sales, performance and results-drivenCommercial awarenessProfessional approach, experience with business customersA passion for delivering first-class customer serviceHighly developed soft skills and a strong will to serveExcellent verbal and written English communication skillsGood social and interpersonal skills, a team playerGood listening skillsExcellent problem-solving skills; solution-focusedQuality focused with attention to detailA genuine interest in the campaign brand with experience and knowledge of Power ToolsEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedAbility to work well under pressureIT Savvy with good MS Office (Word and Excel) and keyboard skillsThe commitment to work towards individual sales targets and KPIsWillingness to travel to ad-hoc customer fairs and training events If you would like to apply, please send you're CV and one of the team will be in touch!The role is working on a temporary basis for an on-going period of time, with potential for permanent conversion. This is easily accessible by car, foot or public transport. Please note there is no on-site parking.
        • chatham, south east
        • temporary
        • negotiable
        • randstad financial services
        About Our ClientOur client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come.Job Responsibilities:As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers.You will interface with North American end-consumers, client re-sellers and stores.You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.Providing end consumer support for all current and legacy clients audio products.Requirements:A minimum of 3 year's experience in a customer service or technical support roleBasic understanding of domestic networksDesirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technologyDemonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devicesProficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platformsExcellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audienceAdaptable, flexible, and open to coaching feedbackPassion and self-motivation to stay current with job related technologies and developmentsAbility to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        About Our ClientOur client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come.Job Responsibilities:As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers.You will interface with North American end-consumers, client re-sellers and stores.You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.Providing end consumer support for all current and legacy clients audio products.Requirements:A minimum of 3 year's experience in a customer service or technical support roleBasic understanding of domestic networksDesirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technologyDemonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devicesProficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platformsExcellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audienceAdaptable, flexible, and open to coaching feedbackPassion and self-motivation to stay current with job related technologies and developmentsAbility to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • coventry, west midlands
        • permanent
        • £17,500 - £18,000 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £9.34 - £9.34, per hour, + up to 8% quarterly bonus
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        • corby, east midlands
        • permanent
        • £18,000 - £18,135 per year
        • randstad inhouse services
        Do you have experience of working in a customer service role?Are you able to work in a fast paced, team orientated environment?If so, you could be perfect for this role. We are currently looking to recruit customer service advisors on a permanent basis for one of the world's premier home appliance suppliers.Company Profile:Founded in 1967 as a joint venture our client has over 50 years of history, They have grown from a German exporter into one of the world's leading home appliance manufacturers. With around 58,000 employees worldwide, they have reached turnover in 2019 of around 13.2 billion euros. Our client produces the entire range of modern home appliances at 40 factories worldwide. The product portfolio ranges from cookers, ovens and extractor hoods, dishwashers, washers and dryers, fridges and freezers to small appliances such as vacuum cleaners, coffee machines or food processors.Benefits:-Competitive hourly pay plus potential bonus-On-site parking-On-site canteen-Ability to work from home-Extensive training scheme-Retail discounts Hours:1.45pm - 10pm Monday to Friday Position Summary: To deliver outstanding and optimal customer service. To create a positive impression of the Company. Responsibilities:-Handle customer enquires via incoming and outgoing telephonecalls, email, fax and correspondence, including -- Book Service visits- Identify and order spare parts and accessories- Take ownership of customer queries and follow through to completion.- Provide self help advice- Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)- Deliver first class quality customer service- Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate.- Ensure you have the necessary tools and knowledge to perform your role.- Promote cost effective use of company resource and equipment.- Ensure confidentiality and appropriate use of customer information according to data protection-Adhere to company processes, procedures, policies and standardsExperience:- Customer Service experience- Experience of problem solving- Good working knowledge of Microsoft (Excel, Word etc.)- Understanding of KPI's to track performance If this role suits your current skill set and experience please apply using the link on the advert
        Do you have experience of working in a customer service role?Are you able to work in a fast paced, team orientated environment?If so, you could be perfect for this role. We are currently looking to recruit customer service advisors on a permanent basis for one of the world's premier home appliance suppliers.Company Profile:Founded in 1967 as a joint venture our client has over 50 years of history, They have grown from a German exporter into one of the world's leading home appliance manufacturers. With around 58,000 employees worldwide, they have reached turnover in 2019 of around 13.2 billion euros. Our client produces the entire range of modern home appliances at 40 factories worldwide. The product portfolio ranges from cookers, ovens and extractor hoods, dishwashers, washers and dryers, fridges and freezers to small appliances such as vacuum cleaners, coffee machines or food processors.Benefits:-Competitive hourly pay plus potential bonus-On-site parking-On-site canteen-Ability to work from home-Extensive training scheme-Retail discounts Hours:1.45pm - 10pm Monday to Friday Position Summary: To deliver outstanding and optimal customer service. To create a positive impression of the Company. Responsibilities:-Handle customer enquires via incoming and outgoing telephonecalls, email, fax and correspondence, including -- Book Service visits- Identify and order spare parts and accessories- Take ownership of customer queries and follow through to completion.- Provide self help advice- Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)- Deliver first class quality customer service- Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate.- Ensure you have the necessary tools and knowledge to perform your role.- Promote cost effective use of company resource and equipment.- Ensure confidentiality and appropriate use of customer information according to data protection-Adhere to company processes, procedures, policies and standardsExperience:- Customer Service experience- Experience of problem solving- Good working knowledge of Microsoft (Excel, Word etc.)- Understanding of KPI's to track performance If this role suits your current skill set and experience please apply using the link on the advert

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