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        • stockton-on-tees, north east
        • contract
        • £21,750 - £21,750, per year, PRO RATA
        • randstad financial services
        This role is a FTC for 6 months. Shift patterns vary from anytime between 7am and 11pm Monday - Sunday, 35 hours per week. Are you an experienced Customer Service Advisor? Keen to work for one of the world's largest and most respected financial institutions? We have an exciting opportunity for you to join one of our leading financial clients in the Stockton on Tees area. As a Customer Service Advisor, you'll be required to deliver the highest standard of customer and colleague service in pursuit of resolving customer's Dispute concerns and providing clear and concise outcomes. You will manage customers with complex servicing matters in a way that appears effortless and supportive while ensuring a great overall experience.What will you be doing?You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contactProviding updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)You will fully utilise all available customer/colleague channels to communicate effectively with your customersActing as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is givenWhat we're looking for:An expert working knowledge of customer management practiceCustomer service and relationship management skills to deal with external customers on sensitive issuesKnowledge of back office and peripheral functions, for example fraud, disputes, internet helpdeskKnowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act)Skills that will help you in the role:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtStriving to exceed customer expectations and being empowered to deal with customer requests at first point of contactUsing your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        This role is a FTC for 6 months. Shift patterns vary from anytime between 7am and 11pm Monday - Sunday, 35 hours per week. Are you an experienced Customer Service Advisor? Keen to work for one of the world's largest and most respected financial institutions? We have an exciting opportunity for you to join one of our leading financial clients in the Stockton on Tees area. As a Customer Service Advisor, you'll be required to deliver the highest standard of customer and colleague service in pursuit of resolving customer's Dispute concerns and providing clear and concise outcomes. You will manage customers with complex servicing matters in a way that appears effortless and supportive while ensuring a great overall experience.What will you be doing?You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contactProviding updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)You will fully utilise all available customer/colleague channels to communicate effectively with your customersActing as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is givenWhat we're looking for:An expert working knowledge of customer management practiceCustomer service and relationship management skills to deal with external customers on sensitive issuesKnowledge of back office and peripheral functions, for example fraud, disputes, internet helpdeskKnowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act)Skills that will help you in the role:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtStriving to exceed customer expectations and being empowered to deal with customer requests at first point of contactUsing your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • coventry, west midlands
        • permanent
        • £19,500 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £10.00 - £11.00 per hour
        • randstad financial services
        My client a leading asset management house in the heart of Liverpool are looking for bright customer service representatives to join thier client services team!If you have any pf the below skills or are interested in a customer service role please apply below. Key Responsibilities:- process payments and withdrawals- set up and maintain customers' accounts- deal with enquiries.- promote and sell financial products and services to customers.- use the IT system to update account details.- do general administration tasks.perate UK and overseas currency tills.- take incoming telephone calls Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        My client a leading asset management house in the heart of Liverpool are looking for bright customer service representatives to join thier client services team!If you have any pf the below skills or are interested in a customer service role please apply below. Key Responsibilities:- process payments and withdrawals- set up and maintain customers' accounts- deal with enquiries.- promote and sell financial products and services to customers.- use the IT system to update account details.- do general administration tasks.perate UK and overseas currency tills.- take incoming telephone calls Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • liverpool, north west
        • temporary
        • £9.67 per hour
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        • romford, london
        • permanent
        • £18,000 per year
        • randstad business support
        Randstad is looking for experienced Customer Service professionals to work for a great Building Services type business based in the Romford area. This is a permanent job opportunity to start ASAP. Training is provided. ** Due to the location of the Call Centre, candidates must have their own form of transport. There is parking onsite.Salary: £18,000 per annum to start, rising after probation periodHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm.The main purpose of the Customer Service role is to handle incoming queries and requests made by clients, residents and customers. Answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible.Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is looking for experienced Customer Service professionals to work for a great Building Services type business based in the Romford area. This is a permanent job opportunity to start ASAP. Training is provided. ** Due to the location of the Call Centre, candidates must have their own form of transport. There is parking onsite.Salary: £18,000 per annum to start, rising after probation periodHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm.The main purpose of the Customer Service role is to handle incoming queries and requests made by clients, residents and customers. Answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible.Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £9.67 per hour
        • randstad inhouse services
        Your responsibilities: Handling all customer interaction in a prompt, friendly, personalised and professional mannerAs a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customers' needsAdvising customers on the best services availableBuilding rapport with customersProviding a value add service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents, or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targets
        Your responsibilities: Handling all customer interaction in a prompt, friendly, personalised and professional mannerAs a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customers' needsAdvising customers on the best services availableBuilding rapport with customersProviding a value add service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents, or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targets
        • east grinstead, south east
        • permanent
        • £21,895 - £21,895, per year, 25 days holiday + Excellent benefits
        • randstad business support
        Randstad is working with a great, very well established business based in the East Grinstead, West Sussex area who are looking for experienced Customer Service professionals to join their team. We are looking for candidates with proven Call Centre experience. The main purpose of the Contact Centre Agent role is to promote a range of services and products available to customers, handle customer enquiries and resolve complaints to the required standards via Inbound calls, outbound calls, e-mail, WebChat and social media.Start date: May 2021 Salary: £21,895 + excellent company benefits. Working Hours: 35 hours a week Mon-Fri, shifts between 8.45am-6pm. Some Saturday work is required 8am-1pm. Skills and experience required for the Call Centre Agent role:* Previous experience of customer service within a busy Call/Contact Centre environment* Excellent communication skills both verbally and written* Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels* Good IT skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is working with a great, very well established business based in the East Grinstead, West Sussex area who are looking for experienced Customer Service professionals to join their team. We are looking for candidates with proven Call Centre experience. The main purpose of the Contact Centre Agent role is to promote a range of services and products available to customers, handle customer enquiries and resolve complaints to the required standards via Inbound calls, outbound calls, e-mail, WebChat and social media.Start date: May 2021 Salary: £21,895 + excellent company benefits. Working Hours: 35 hours a week Mon-Fri, shifts between 8.45am-6pm. Some Saturday work is required 8am-1pm. Skills and experience required for the Call Centre Agent role:* Previous experience of customer service within a busy Call/Contact Centre environment* Excellent communication skills both verbally and written* Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels* Good IT skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £9.05 per hour
        • randstad inhouse services
        Responsibilities:Demonstrate effective customer contact through inbound calls and building strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achievedRequirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateWork well in a team environment Has internet at home
        Responsibilities:Demonstrate effective customer contact through inbound calls and building strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achievedRequirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateWork well in a team environment Has internet at home
        • belfast, northern ireland
        • temporary
        • £10.02 per hour
        • randstad financial services
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected banks? We have an exciting opportunity for you to join one of our leading clients in Belfast.Hours: 35 per week (5 days a week) on a rotational shift pattern (earliest shift will start at 8am and latest finish will be 11pm)Hourly rate: £10.02 an hourTemporary contract for 6 months initiallyWhat will you be doing?Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports company priorities.Day to day duties:Enters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and proceduresSupports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleaguesWorks according to an assigned schedule.What we're looking for:Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected banks? We have an exciting opportunity for you to join one of our leading clients in Belfast.Hours: 35 per week (5 days a week) on a rotational shift pattern (earliest shift will start at 8am and latest finish will be 11pm)Hourly rate: £10.02 an hourTemporary contract for 6 months initiallyWhat will you be doing?Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports company priorities.Day to day duties:Enters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and proceduresSupports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleaguesWorks according to an assigned schedule.What we're looking for:Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • tunbridge wells, south east
        • temporary
        • £9.00 - £10.00 per hour
        • randstad financial services
        Switchboard Operator needed!My client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.Job Responsibilities:Experience in answering calls on a busy Company SwitchboardSuited to an individual who thrives on providing exceptional customer serviceWhilst there will be training, we would be really keen to speak to people with a background working within a professional Switchboard Team or a busy Customer Servic EnvironmentWe look for the following skills and qualitiesExcellent Telephony skillsA clear and confident manner with active listening skills and an attention to detailHigh level of organisation with an ability to prioritise and work under pressureTo be proactive, enthusiastic and thrive on taking responsibility for the customerA high standard of personal presentation.Flexible and adaptableTo apply please email christopher.sliney@randstadfp.com Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Switchboard Operator needed!My client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.Job Responsibilities:Experience in answering calls on a busy Company SwitchboardSuited to an individual who thrives on providing exceptional customer serviceWhilst there will be training, we would be really keen to speak to people with a background working within a professional Switchboard Team or a busy Customer Servic EnvironmentWe look for the following skills and qualitiesExcellent Telephony skillsA clear and confident manner with active listening skills and an attention to detailHigh level of organisation with an ability to prioritise and work under pressureTo be proactive, enthusiastic and thrive on taking responsibility for the customerA high standard of personal presentation.Flexible and adaptableTo apply please email christopher.sliney@randstadfp.com Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • romford, london
        • permanent
        • £18,000 per year
        • randstad business support
        Randstad is working with a reputable and growing building maintenance and engineering type business based in the Romford area who are looking for a Call Analyst to work within their Call Centre. Someone from a Call Centre / Contact Centre type background would be ideal. ** Due to the location of the Call Centre, candidates need to have their own form of transport.Salary: £18,000 per annumHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm. The main purpose of the Call Analyst role is to be the first and front-line response to all incoming queries and requests made by clients, residents and customers. You will effectively answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible. Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system - Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven experience working in a similar Call Centre / Contact Centre type role- Experience of dealing with high volume inbound calls - Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is working with a reputable and growing building maintenance and engineering type business based in the Romford area who are looking for a Call Analyst to work within their Call Centre. Someone from a Call Centre / Contact Centre type background would be ideal. ** Due to the location of the Call Centre, candidates need to have their own form of transport.Salary: £18,000 per annumHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm. The main purpose of the Call Analyst role is to be the first and front-line response to all incoming queries and requests made by clients, residents and customers. You will effectively answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible. Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system - Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven experience working in a similar Call Centre / Contact Centre type role- Experience of dealing with high volume inbound calls - Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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