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        • stockton-on-tees, north east
        • temporary
        • negotiable
        • randstad financial services
        Customer Service Advisor- Queries Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying the equivalent of £21,750 and is Located in Stockton This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking. Hours - 35 hours a week. 8 Hour shift pattern between 7am - 11pm Monday - Sunday Location - StocktonEquivalent salary of £21,750Potential for temp to perm Company benefits: * Competitive Salary * Excellent Pension Plan * Great Culture * Opportunities for progressionWhat will you be doing?* You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contact* Providing updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)* You will fully utilise all available customer/colleague channels to communicate effectively with your customers* Acting as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given What we're looking for:* An expert working knowledge of customer management practice* Customer service and relationship management skills to deal with external customers on sensitive issues* Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk* Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act) Skills that will help you in the role:* Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is built* Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives* Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence Where will you be working?Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line. It is a short distance from Stockton-On-Tees Town Centre. The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Customer Service Advisor- Queries Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying the equivalent of £21,750 and is Located in Stockton This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking. Hours - 35 hours a week. 8 Hour shift pattern between 7am - 11pm Monday - Sunday Location - StocktonEquivalent salary of £21,750Potential for temp to perm Company benefits: * Competitive Salary * Excellent Pension Plan * Great Culture * Opportunities for progressionWhat will you be doing?* You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contact* Providing updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)* You will fully utilise all available customer/colleague channels to communicate effectively with your customers* Acting as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given What we're looking for:* An expert working knowledge of customer management practice* Customer service and relationship management skills to deal with external customers on sensitive issues* Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk* Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act) Skills that will help you in the role:* Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is built* Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives* Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence Where will you be working?Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line. It is a short distance from Stockton-On-Tees Town Centre. The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • connah's quay, wales
        • contract
        • £10.26 per hour
        • randstad cpe
        Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers flexible, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers flexible, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • farnborough, south east
        • permanent
        • £22,000 - £25,000, per year, 10% shift uplift
        • randstad inhouse services
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Working hours:Rotating shift patternsEarly shift 08:00 - 16:30Middle Shift 09:00 - 17:30Late Shift 11:30 - 20:00 (worked from home)Weekends - Approximately 1 in 5 either a Saturday or a Sunday. 08:00 - 20:00. Additional hours beyond normal weekend working day are claimed as overtimeWe operate an agile working policy now having moved to our new office in Farnborough, meaning that we ask people to be in a minimum of three days a week. Training requirements for the first few months might require exceptions to this, as we would prefer to do this face to face as much as possible.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Working hours:Rotating shift patternsEarly shift 08:00 - 16:30Middle Shift 09:00 - 17:30Late Shift 11:30 - 20:00 (worked from home)Weekends - Approximately 1 in 5 either a Saturday or a Sunday. 08:00 - 20:00. Additional hours beyond normal weekend working day are claimed as overtimeWe operate an agile working policy now having moved to our new office in Farnborough, meaning that we ask people to be in a minimum of three days a week. Training requirements for the first few months might require exceptions to this, as we would prefer to do this face to face as much as possible.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        • coventry, west midlands
        • temporary
        • £11.78 - £12.50 per hour
        • randstad business support
        OverviewJob title Customs Dispute Coordinator Salary: £11.79-£12.50 per hourContract Length: 6-12 months Start Date: ImmediatePurpose We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes.Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments.Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytical and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skillsBenefits; Salary £23,000Possible work from home opportunity Central location great transport links Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        OverviewJob title Customs Dispute Coordinator Salary: £11.79-£12.50 per hourContract Length: 6-12 months Start Date: ImmediatePurpose We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes.Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments.Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytical and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skillsBenefits; Salary £23,000Possible work from home opportunity Central location great transport links Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • chelmsford, east of england
        • temporary
        • £9.50 per hour
        • randstad business support
        Our client, a utilities company are currently recruiting for Covid testing operatives.As a testing operative, you will be responsible for supporting the preparation and analysis of test samples, and recording of results.Main duties:- Receive samples and prepare for analysis.- Time sample and indicate when ready for sample analysis- Read the result on test device and records results- Enter result on to digital or manual solution- Ensure safe clinical measures, including the practising of social distancing and donning full PPEFull training will be provided for this role.Preferred experience:- Experience in clinical setting preferred but not essential- Experience in understanding operational procedures- Experience with data recording/entry - comfortable using digital technology to record results.If you are interested in the position, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Our client, a utilities company are currently recruiting for Covid testing operatives.As a testing operative, you will be responsible for supporting the preparation and analysis of test samples, and recording of results.Main duties:- Receive samples and prepare for analysis.- Time sample and indicate when ready for sample analysis- Read the result on test device and records results- Enter result on to digital or manual solution- Ensure safe clinical measures, including the practising of social distancing and donning full PPEFull training will be provided for this role.Preferred experience:- Experience in clinical setting preferred but not essential- Experience in understanding operational procedures- Experience with data recording/entry - comfortable using digital technology to record results.If you are interested in the position, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • reigate, south east
        • temporary
        • £90 - £110 per day
        • randstad business support
        Do you have proven customer service experience? Do you consider yourself a people person? Are you looking for a role that supports and resolves issues for customers? Do you have proven experience in using SAP systems? We are looking for a candidate who will support a small team to resolve and handle customer queries as effectively and efficiently as possible to support the company's vision of having their products, services and customers to be the most valued around the world. This candidate must work well under pressure and have the ability to build strong and effective relationships with customers. Key Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Handle direct sales and end to end processes for Order to Cash with wholesalers and direct customers; handle order placement and processing, resolve service issues, consider payment conditions, manage stock and answer invoice queriesCreating policies and procedures.Planning the training and standardisation of service delivery.Be the first point of contact for customers. Candidate Requirements:To be considered for this new opportunity you must have:Proven experience in customer service roles for a large company, minimum over 2 years.Experience in using SAP and OTC systemsIT literate. Able to use standard business software and communication toolsHave a can-do attitude.Excellent communication and interpersonal skills Problem solver Ability to work in a team environment, but also independently.Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Customer Service Executive for a renowned animal health organisation, don't hesitate, apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        Do you have proven customer service experience? Do you consider yourself a people person? Are you looking for a role that supports and resolves issues for customers? Do you have proven experience in using SAP systems? We are looking for a candidate who will support a small team to resolve and handle customer queries as effectively and efficiently as possible to support the company's vision of having their products, services and customers to be the most valued around the world. This candidate must work well under pressure and have the ability to build strong and effective relationships with customers. Key Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Handle direct sales and end to end processes for Order to Cash with wholesalers and direct customers; handle order placement and processing, resolve service issues, consider payment conditions, manage stock and answer invoice queriesCreating policies and procedures.Planning the training and standardisation of service delivery.Be the first point of contact for customers. Candidate Requirements:To be considered for this new opportunity you must have:Proven experience in customer service roles for a large company, minimum over 2 years.Experience in using SAP and OTC systemsIT literate. Able to use standard business software and communication toolsHave a can-do attitude.Excellent communication and interpersonal skills Problem solver Ability to work in a team environment, but also independently.Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Customer Service Executive for a renowned animal health organisation, don't hesitate, apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • leeds, yorkshire and the humber
        • temporary
        • £12.00 per hour
        • randstad cpe
        Are you an experienced Administrator or Scheduler, seeking your next contract?My client has an immediate opportunity to join their fast paced Administration team on an initial interim basis. The successful applicants will work from home on a 4 on 4 off shift pattern. Occasional office work may be required.Responsibilities:Provide support to Facilities Teams throughout the country between the hours of 10am and 8pm on a 4 on 4 off shift pattern.Wk with procurement teams to order high volumes of materials and lunches.Schedule work for high demand teams operating throughout the country.General administrative duties when requiredRequirements: The ideal applicant will be immediately available and have experience working in a fast paced, high volume environment.Strong administration skills, using basic Microsoft and Google packagesEnvironment available for home workingStrong verbal and written communication skills, particularly over email To apply, please submit a CV or call Sam Studley on 07747757388 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Are you an experienced Administrator or Scheduler, seeking your next contract?My client has an immediate opportunity to join their fast paced Administration team on an initial interim basis. The successful applicants will work from home on a 4 on 4 off shift pattern. Occasional office work may be required.Responsibilities:Provide support to Facilities Teams throughout the country between the hours of 10am and 8pm on a 4 on 4 off shift pattern.Wk with procurement teams to order high volumes of materials and lunches.Schedule work for high demand teams operating throughout the country.General administrative duties when requiredRequirements: The ideal applicant will be immediately available and have experience working in a fast paced, high volume environment.Strong administration skills, using basic Microsoft and Google packagesEnvironment available for home workingStrong verbal and written communication skills, particularly over email To apply, please submit a CV or call Sam Studley on 07747757388 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • london, london
        • permanent
        • £25,000 per year
        • randstad business support
        Chef de PartieStatus: PermanentLocation: Central LondonSalary: £25,000Start Date: ASAPThe role:- Prepare & cook meals using fresh ingredients- Follow recipes and take instructions.- Ensuring you and your team have high standards of food hygiene and follow the rules of health and safety- Monitoring portion and waste control to maintain profit marginsWhat you need to succeed:- Previous work experience in a restaurant - 1 year as minimum- Passion for F&BWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Chef de PartieStatus: PermanentLocation: Central LondonSalary: £25,000Start Date: ASAPThe role:- Prepare & cook meals using fresh ingredients- Follow recipes and take instructions.- Ensuring you and your team have high standards of food hygiene and follow the rules of health and safety- Monitoring portion and waste control to maintain profit marginsWhat you need to succeed:- Previous work experience in a restaurant - 1 year as minimum- Passion for F&BWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • farnborough, south east
        • permanent
        • £22,000 - £25,000 per year
        • randstad inhouse services
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        • liverpool, north west
        • temporary
        • £10.00 - £10.00, per hour, + PERFORMANCE BONUS
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        • connah's quay, wales
        • contract
        • £10.26 per hour
        • randstad cpe
        Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers home working, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers home working, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • lutterworth, east midlands
        • permanent
        • £19,650 per year
        • randstad business support
        Do you have experience in B2B customer service? Are you customer centric in your approach? Do you want to work for a Global Market Leader? If so, get in touch today!Role£19,650 salaryOpportunity to progress 9- 5.30 or 8: 30-5 (1 hour lunch)25 days + BHResponsibilitiesPrimary contact for specific depot customers, to include phone calls for every order, communicating problems and relationship buildingReceipt and processing of all orders for your specific customers including direct deliveries and liaising with any supplier that entailsDocumentation of all relevant information from customers ordersChecking and Validation of others ordersRegularly update and maintain customers recordsGeneral administration to include filing, scanning and occasional mail mergeRecording of all customer issues on CRM/Sap systemPrompt actioning of alerts to minimise disruption to customersEffective communication with other depots and customers regarding concessionsUnder take and reasonable tasks or duties assigned by the Customer Experience Manager from time to time related to the effective and efficient performance of the roleAbout you? 1+ years experience in Customer Service (B2B) - essential Sales order processing experience - advantageous Excellent communication skills verbal and written Meticulous attention to detail Ability to build and develop relationships Ability to work in a pressured and fast paced environment Team orientated in your approachConfident in communicating to customers at all levels Do not miss out on this great opportunity, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience in B2B customer service? Are you customer centric in your approach? Do you want to work for a Global Market Leader? If so, get in touch today!Role£19,650 salaryOpportunity to progress 9- 5.30 or 8: 30-5 (1 hour lunch)25 days + BHResponsibilitiesPrimary contact for specific depot customers, to include phone calls for every order, communicating problems and relationship buildingReceipt and processing of all orders for your specific customers including direct deliveries and liaising with any supplier that entailsDocumentation of all relevant information from customers ordersChecking and Validation of others ordersRegularly update and maintain customers recordsGeneral administration to include filing, scanning and occasional mail mergeRecording of all customer issues on CRM/Sap systemPrompt actioning of alerts to minimise disruption to customersEffective communication with other depots and customers regarding concessionsUnder take and reasonable tasks or duties assigned by the Customer Experience Manager from time to time related to the effective and efficient performance of the roleAbout you? 1+ years experience in Customer Service (B2B) - essential Sales order processing experience - advantageous Excellent communication skills verbal and written Meticulous attention to detail Ability to build and develop relationships Ability to work in a pressured and fast paced environment Team orientated in your approachConfident in communicating to customers at all levels Do not miss out on this great opportunity, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • birmingham, west midlands
        • temp to perm
        • £9.00 per hour
        • randstad business support
        OverviewBirmingham City Centre - B1German Speaking Lead Generator/Outbound Customer Service Job Type: Temporary to permanent Salary: £9.00 per hourAbout the opportunityWe are delighted to be recruiting and working with an established sales and marketing organisation in Birmingham. We are searching for a diligent and fluent German speaker to assist the team with a campaign for one of their German clients. You will be tasked with speaking to German business & generating leads for the sales team to follow up and convert into new business. The role, the responsibilities & what you will needLook to find out details of key decision makers within respective businessShow excellent customer service skills when looking to retrieve this informationYou will need Good telephone mannerYou will need to have excellent verbal and interpersonal CommunicationYou will have the ability to work to targets; call volumes, conversations and leadsYou will have excellent time management skillsPossess the ability to work well in a pressured environmentHave great client liaison skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        OverviewBirmingham City Centre - B1German Speaking Lead Generator/Outbound Customer Service Job Type: Temporary to permanent Salary: £9.00 per hourAbout the opportunityWe are delighted to be recruiting and working with an established sales and marketing organisation in Birmingham. We are searching for a diligent and fluent German speaker to assist the team with a campaign for one of their German clients. You will be tasked with speaking to German business & generating leads for the sales team to follow up and convert into new business. The role, the responsibilities & what you will needLook to find out details of key decision makers within respective businessShow excellent customer service skills when looking to retrieve this informationYou will need Good telephone mannerYou will need to have excellent verbal and interpersonal CommunicationYou will have the ability to work to targets; call volumes, conversations and leadsYou will have excellent time management skillsPossess the ability to work well in a pressured environmentHave great client liaison skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • durham, north east
        • temp to perm
        • £11.56 per hour
        • northumbrian water
        Technical/Planning Administratorrequired to work for Northumbrian WaterFull Time - TemporaryHours between 8am and 8pm with alternative half day Saturdays 37.5 hours£11.50 - £12.00 per hourMinimum of 6 months with opportunity to go permanent.You don't need to have done a previous Planner role however you will need to be a quick learner and have a skill to adapt to new systems and have a proactive approach to ideas.If you feel your a dynamic individual who strives with a challenge then this role is for you.You'll be working on Northumbrian Water systems and speaking to their customers as well as liaising with other internal departments.Please contact if you are interested.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Technical/Planning Administratorrequired to work for Northumbrian WaterFull Time - TemporaryHours between 8am and 8pm with alternative half day Saturdays 37.5 hours£11.50 - £12.00 per hourMinimum of 6 months with opportunity to go permanent.You don't need to have done a previous Planner role however you will need to be a quick learner and have a skill to adapt to new systems and have a proactive approach to ideas.If you feel your a dynamic individual who strives with a challenge then this role is for you.You'll be working on Northumbrian Water systems and speaking to their customers as well as liaising with other internal departments.Please contact if you are interested.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £25,000 - £26,000 per year
        • randstad business support
        WAITER / WAITRESSStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Waiter/Waitress to join their team at their new flagship site on a permanent basis.The role:- Providing excellent wait service to ensure satisfaction- Taking customer orders and delivering food and beverages- Making menu recommendations, answering questions and sharing additional information with restaurant patronsWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        WAITER / WAITRESSStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Waiter/Waitress to join their team at their new flagship site on a permanent basis.The role:- Providing excellent wait service to ensure satisfaction- Taking customer orders and delivering food and beverages- Making menu recommendations, answering questions and sharing additional information with restaurant patronsWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £25,000 - £26,000 per year
        • randstad business support
        BARISTAStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Barista to join their team at their new flagship site on a permanent basis.The role:- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages- Cleaning and sanitising work areas, utensils and equipment- Cleaning service and seating areas- Describing menu items and suggesting products to customers- Servicing customers and taking orders- Ordering, receiving and distributing stock supplies- Receiving and processing customer payments- Providing a 5* service to customersWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        BARISTAStatus: PermanentLocation: LondonSalary: £25,000Start Date: June 2021Our client, a leading catering business, is currently recruiting for a Barista to join their team at their new flagship site on a permanent basis.The role:- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages- Cleaning and sanitising work areas, utensils and equipment- Cleaning service and seating areas- Describing menu items and suggesting products to customers- Servicing customers and taking orders- Ordering, receiving and distributing stock supplies- Receiving and processing customer payments- Providing a 5* service to customersWhat you need to succeed:- Proven track record of working within a fast paced environment that works in high volume.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £29,000 - £35,000 per year
        • randstad business support
        FOOD AND BEVERAGE SUPERVISOR Status: PermanentLocation: LondonSalary: £29,000 - £35,000 per annumStart Date: June 2021Our client, a leading catering business, is currently recruiting for a Food and Beverage Supervisor to join their team at their flagship site on a permanent basis.We are looking for a Food and Beverage Supervisor with a proven track record of working within a fast paced environment that works in high volume.As the Food and Beverage Supervisor you will be responsible for the following:- Manage all procedures in opening and closing of the store- Control and management of raw materials- Waste management (target zero waste)- Control and management of the coffee bar/grocery/dining room inventory- Management training of coffee bar staff about beverages recipes, according to- corporate training standards, with the support of Training Center and Marketing Retailing teams- Responsible on coffee bar service- Good management of workflows and ordersWhat you need to succeed:- Hospitality qualification or equivalent- 3-5 years experience in the Hospitality/Food & Beverage Sector- Hospitality Management qualification and/or equivalent- Excellent knowledge of Food Retail (restaurant, hotel, etc.)- People management (coffee bar, dining room)What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        FOOD AND BEVERAGE SUPERVISOR Status: PermanentLocation: LondonSalary: £29,000 - £35,000 per annumStart Date: June 2021Our client, a leading catering business, is currently recruiting for a Food and Beverage Supervisor to join their team at their flagship site on a permanent basis.We are looking for a Food and Beverage Supervisor with a proven track record of working within a fast paced environment that works in high volume.As the Food and Beverage Supervisor you will be responsible for the following:- Manage all procedures in opening and closing of the store- Control and management of raw materials- Waste management (target zero waste)- Control and management of the coffee bar/grocery/dining room inventory- Management training of coffee bar staff about beverages recipes, according to- corporate training standards, with the support of Training Center and Marketing Retailing teams- Responsible on coffee bar service- Good management of workflows and ordersWhat you need to succeed:- Hospitality qualification or equivalent- 3-5 years experience in the Hospitality/Food & Beverage Sector- Hospitality Management qualification and/or equivalent- Excellent knowledge of Food Retail (restaurant, hotel, etc.)- People management (coffee bar, dining room)What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • london, london
        • permanent
        • £40,000 - £47,000 per year
        • randstad business support
        FOOD AND BEVERAGE MANAGERStatus: PermanentLocation: LondonSalary: £40,000 - £47,000 Per annumStart Date: June 2021Our client, a leading Hospitality business, are currently recruiting for a store manager to join their team based at their flagship location in central London.As the Store Manager you will be responsible for the following:- Responsible to coordinate all staff team of the Store- Daily, weekly and monthly reporting- responsible to guarantee company standards of quality in the Store- responsible to manage staff training, with support of Marketing Retailing and Training- Center supervision and in line with work weekly shifts and individual competencies- Supply management and product range in the Store- HACCP standards- Store opening and closure procedures be respected- Supervision on service and products- Control on raw materials- Waste management (target zero waste)- Control and management on kitchen and coffee bar inventoryWhat you need to succeed:- 5 years experience in the same position at a Food & Beverage Top Brand Retail Store- Experience in F&B sector at national and international level- Passion for F&B/Hospitality- Manage very sustained work rates with discipline and control- Transmitting calm and serenity to colleagues and customers- High level of organisation, attention to detail and good priority management- Positive and constructive attitude- Italian SpeakingWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        FOOD AND BEVERAGE MANAGERStatus: PermanentLocation: LondonSalary: £40,000 - £47,000 Per annumStart Date: June 2021Our client, a leading Hospitality business, are currently recruiting for a store manager to join their team based at their flagship location in central London.As the Store Manager you will be responsible for the following:- Responsible to coordinate all staff team of the Store- Daily, weekly and monthly reporting- responsible to guarantee company standards of quality in the Store- responsible to manage staff training, with support of Marketing Retailing and Training- Center supervision and in line with work weekly shifts and individual competencies- Supply management and product range in the Store- HACCP standards- Store opening and closure procedures be respected- Supervision on service and products- Control on raw materials- Waste management (target zero waste)- Control and management on kitchen and coffee bar inventoryWhat you need to succeed:- 5 years experience in the same position at a Food & Beverage Top Brand Retail Store- Experience in F&B sector at national and international level- Passion for F&B/Hospitality- Manage very sustained work rates with discipline and control- Transmitting calm and serenity to colleagues and customers- High level of organisation, attention to detail and good priority management- Positive and constructive attitude- Italian SpeakingWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • durham, north east
        • temporary
        • £10.66 per hour
        • northumbrian water
        Complaints Customer Service Advisors / Adiminstrator £10.66ph Nortumbrian WaterWorking from home initially with a view to returning to office.Pity Me, Durham37hrs per week - for 4 months minimumMon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekDo you want to provide our customers with amazing customer service?Do you enjoy working in a fast paced environment?Want to help us become the National Leader in the Water industry?If yes, then we are looking for you to join us as a Customer Service Advisor.About the roleAt Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these.We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers.As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required.About youOur customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided.You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them.We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Complaints Customer Service Advisors / Adiminstrator £10.66ph Nortumbrian WaterWorking from home initially with a view to returning to office.Pity Me, Durham37hrs per week - for 4 months minimumMon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekDo you want to provide our customers with amazing customer service?Do you enjoy working in a fast paced environment?Want to help us become the National Leader in the Water industry?If yes, then we are looking for you to join us as a Customer Service Advisor.About the roleAt Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these.We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers.As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required.About youOur customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided.You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them.We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • hereford, west midlands
        • temporary
        • £13.00 - £14.00 per hour
        • randstad business support
        Overview Job Type: 14 month contract Salary: £24,000-£28,000 - £13.00-£14.00 PHJob Title: Materials Controller Industry: Automotive Hereford - HR2We currently have a fantastic opportunity for a diligent and capable customer service/supply chain coordinator working for a well established manufacturer to the automotive industry. PurposeTo maximise the customer satisfaction of Industrial and Automotive customers by understanding their needs and influencing the internal and external supply chains to meet those needs.Responsibilities Support Central SCM with Market specific information to improve the quality of the UK forecast for Industrial and Automotive.Direct contact with suppliers (tel.&e-mail) to expedite due/overdue deliveries.Evaluate and report on supplier delivery performance.Develop and maintain forecasts for UK AutomotiveMonitor the availability of product in the UK within an assigned group of products and take actions to maintain availability at a level agreed with the Inventory Control ManagerPlace purchase schedules with internal and external suppliers and validate their responses.Have direct internal contact with our Customer Service Advisors and Goods Inwards personnel on product availability etc.Provide information to customers via Sales or Customer Service regarding the likely availability of specific product lines.Develop and maintain a program for the assembly of local kits in Hereford.Participate in Cross-functional and International teams to ensure the smooth delivery of new product ranges and customer support actionsSupport team colleagues during holidays or other absences. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Overview Job Type: 14 month contract Salary: £24,000-£28,000 - £13.00-£14.00 PHJob Title: Materials Controller Industry: Automotive Hereford - HR2We currently have a fantastic opportunity for a diligent and capable customer service/supply chain coordinator working for a well established manufacturer to the automotive industry. PurposeTo maximise the customer satisfaction of Industrial and Automotive customers by understanding their needs and influencing the internal and external supply chains to meet those needs.Responsibilities Support Central SCM with Market specific information to improve the quality of the UK forecast for Industrial and Automotive.Direct contact with suppliers (tel.&e-mail) to expedite due/overdue deliveries.Evaluate and report on supplier delivery performance.Develop and maintain forecasts for UK AutomotiveMonitor the availability of product in the UK within an assigned group of products and take actions to maintain availability at a level agreed with the Inventory Control ManagerPlace purchase schedules with internal and external suppliers and validate their responses.Have direct internal contact with our Customer Service Advisors and Goods Inwards personnel on product availability etc.Provide information to customers via Sales or Customer Service regarding the likely availability of specific product lines.Develop and maintain a program for the assembly of local kits in Hereford.Participate in Cross-functional and International teams to ensure the smooth delivery of new product ranges and customer support actionsSupport team colleagues during holidays or other absences. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £20,000 - £20,000, per year, + OTE 3900
        • randstad business support
        We have an great opportunity to join a local fleet management company with a global reach.You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentMust have experience challenging supplier costs as well as scheduling/ maintenance/ fleet management Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an great opportunity to join a local fleet management company with a global reach.You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentMust have experience challenging supplier costs as well as scheduling/ maintenance/ fleet management Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • farnborough, south east
        • temporary
        • £25,000 - £30,000, per year, Weekly pay
        • randstad inhouse services
        Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
        Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
        • coventry, west midlands
        • temporary
        • £19,000 - £26,000 per year
        • randstad business support
        Are you out of work due to Covid-19? Are you based in Coventry? Do you have experience dealing with suppliers and customers over email? If so read on...We are currently searching for customer service executives to join our World leading client on a rolling 12 month basis. Working in the logistics industry, they are looking to take on someone with experience in buidling relationships with customers over email and dealing with questions and queries in a proffessional manner.Benefits- Working with an experienced, proffessional and proactive team- Very competitive salary and potential for permanent opportunities- Pensions and 28 days holiday pay- Opportunity to work from home after initial training Essential skills for the role- Confident and clear communication skills across all contact channels- Problem solving ability- Ability to work under pressure in target driven environment- Willingness to learn about industry, products, customer and business partnerrequirements Roles and responsibility- Handles requests and provide support to customers and business partners in a multi channel web environment.- Develops and maintains knowledge of products, services and systems as required- Identifies sales opportunities for direct management, closure or referral- Develops strong long term relationships with customers and business partners to fullyunderstand their needs- Provides proactive service to select customers based on outbound contact- Manages work within KPI / target framework to optimise customer experience andproductivity- Encourages business partners and customers to shift from legacy contact channels todigital- Provides administrative support to sales teams across all business lines Please apply for the role or contact me directly onRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you out of work due to Covid-19? Are you based in Coventry? Do you have experience dealing with suppliers and customers over email? If so read on...We are currently searching for customer service executives to join our World leading client on a rolling 12 month basis. Working in the logistics industry, they are looking to take on someone with experience in buidling relationships with customers over email and dealing with questions and queries in a proffessional manner.Benefits- Working with an experienced, proffessional and proactive team- Very competitive salary and potential for permanent opportunities- Pensions and 28 days holiday pay- Opportunity to work from home after initial training Essential skills for the role- Confident and clear communication skills across all contact channels- Problem solving ability- Ability to work under pressure in target driven environment- Willingness to learn about industry, products, customer and business partnerrequirements Roles and responsibility- Handles requests and provide support to customers and business partners in a multi channel web environment.- Develops and maintains knowledge of products, services and systems as required- Identifies sales opportunities for direct management, closure or referral- Develops strong long term relationships with customers and business partners to fullyunderstand their needs- Provides proactive service to select customers based on outbound contact- Manages work within KPI / target framework to optimise customer experience andproductivity- Encourages business partners and customers to shift from legacy contact channels todigital- Provides administrative support to sales teams across all business lines Please apply for the role or contact me directly onRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • hove, south east
        • temporary
        • £11.00 - £12.00 per hour
        • randstad financial services
        Customer Service ConsultantDo you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a customer service consultant, you will have the opportunity to use your skills and ideas to provide outstanding support to our client's customers. What you'll be doing:Manage customer telephony contact across a range of customer call types,products and processes.Provide exceptional customer service that will drive Net Promoter Scores,Customer Ease and First Contact Resolution.Pro-actively manage relationships with Customers, Financial Advisers andinternal departmentWhat we're looking for:As a successful Customer Service Consultant you'll strive to display your acquired knowledge and skills to help us achieve a positive customer experience. You'll be reliable and resilient and will demonstrate:Effective communication skills - an ability to listen and comprehend customer requestsA confident and pleasant telephone manner Highly customer focused, with an outgoing nature and ability to show empathy and relate to customers Good initiative, problem solving and decision making skills Able to plan and organise your time and workflow effectively Ability to work on multiple computer systems and interpret a range of MI Strong attention to detail and familiar with meeting quality standards Can demonstrate good team work ethic and of working collaboratively with othersHours - 35 hours a week, 9am - 5pm. Monday to Friday Location - Hove6 month temporary role paying £12.00phRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Customer Service ConsultantDo you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a customer service consultant, you will have the opportunity to use your skills and ideas to provide outstanding support to our client's customers. What you'll be doing:Manage customer telephony contact across a range of customer call types,products and processes.Provide exceptional customer service that will drive Net Promoter Scores,Customer Ease and First Contact Resolution.Pro-actively manage relationships with Customers, Financial Advisers andinternal departmentWhat we're looking for:As a successful Customer Service Consultant you'll strive to display your acquired knowledge and skills to help us achieve a positive customer experience. You'll be reliable and resilient and will demonstrate:Effective communication skills - an ability to listen and comprehend customer requestsA confident and pleasant telephone manner Highly customer focused, with an outgoing nature and ability to show empathy and relate to customers Good initiative, problem solving and decision making skills Able to plan and organise your time and workflow effectively Ability to work on multiple computer systems and interpret a range of MI Strong attention to detail and familiar with meeting quality standards Can demonstrate good team work ethic and of working collaboratively with othersHours - 35 hours a week, 9am - 5pm. Monday to Friday Location - Hove6 month temporary role paying £12.00phRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • worcester, west midlands
        • temporary
        • £9.50 - £10.52, per hour, Increases after 12 weeks
        • worcester bosch
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre. You will need to be able to work from home, but occasionally you will need to go to site when required. You will have the full support of the UK Headquarters . Our client is the market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.50 PER HOURIncreasing to £10.52 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre. You will need to be able to work from home, but occasionally you will need to go to site when required. You will have the full support of the UK Headquarters . Our client is the market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.50 PER HOURIncreasing to £10.52 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        • swansea, wales
        • permanent
        • £22,000 - £25,000 per year
        • randstad business support
        Do you have experience of looking after customers from start to finish? The please apply!You will be joining a small and successful team to continue their first class customer service and in turn continue to grow as a company.Well established and with a database of repeat customers you will be:the first point of contact for inbound sales enquiries via telephone, email and websiterequired to process orders liaising with warehouse staff/suppliers where required assisting with sales process from enquiry to deliveryproviding after delivery follow up calls/email for feedbackresponsible for answering customer service enquires/issues logging and assisting to resolve them required to enquire as to any further business potential/make customer aware of other services providedmake small updates to website pricing /products when requiredYou will also be asked to: attend occasional Trade shows when company is attending (usual 2 or 3 a year)maintain communication with current customers ensuring requirements are met keeping updated with current and upcoming projectscontact new businesses to enquire if they would be interested in becoming a customer You will need to be: computer literate, word excel, outlook (SAGE and Wordpress experience great but not essential can train)able to manage your own workload and take ownership of it willing to help colleagues as part of a small teamIn return you will receive: 20 holidays plus BHan extra day of for your birthday - if it falls on a week day staff discount an annual pay review with potential bonusa company pension scheme Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience of looking after customers from start to finish? The please apply!You will be joining a small and successful team to continue their first class customer service and in turn continue to grow as a company.Well established and with a database of repeat customers you will be:the first point of contact for inbound sales enquiries via telephone, email and websiterequired to process orders liaising with warehouse staff/suppliers where required assisting with sales process from enquiry to deliveryproviding after delivery follow up calls/email for feedbackresponsible for answering customer service enquires/issues logging and assisting to resolve them required to enquire as to any further business potential/make customer aware of other services providedmake small updates to website pricing /products when requiredYou will also be asked to: attend occasional Trade shows when company is attending (usual 2 or 3 a year)maintain communication with current customers ensuring requirements are met keeping updated with current and upcoming projectscontact new businesses to enquire if they would be interested in becoming a customer You will need to be: computer literate, word excel, outlook (SAGE and Wordpress experience great but not essential can train)able to manage your own workload and take ownership of it willing to help colleagues as part of a small teamIn return you will receive: 20 holidays plus BHan extra day of for your birthday - if it falls on a week day staff discount an annual pay review with potential bonusa company pension scheme Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • temporary
        • £10.88 per hour
        • randstad financial services
        Are you an experienced Administrator with Customer Service experience who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?You'll be the first point of contact for our pension and retirement customers and clients; we'll train you so you have allthe knowledge and skills needed to deliver an outstanding service to our customers and clients. You'llbe helping us become the long term savings partner of choice for all of our customers and clients.What we're looking for:Administration and customer service backgroundUnderstanding of quality framework measures and controlsBe able to team work, build trust and respect with others, sharing best practice and ideas.Good working knowledge of Pensions ProductsDemonstrate understanding of the Investment fund rangeDemonstrate understanding of the claims and benefits availableUnderstanding of Pension environmentAdherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCARandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Administrator with Customer Service experience who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?You'll be the first point of contact for our pension and retirement customers and clients; we'll train you so you have allthe knowledge and skills needed to deliver an outstanding service to our customers and clients. You'llbe helping us become the long term savings partner of choice for all of our customers and clients.What we're looking for:Administration and customer service backgroundUnderstanding of quality framework measures and controlsBe able to team work, build trust and respect with others, sharing best practice and ideas.Good working knowledge of Pensions ProductsDemonstrate understanding of the Investment fund rangeDemonstrate understanding of the claims and benefits availableUnderstanding of Pension environmentAdherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCARandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • solihull, west midlands
        • temporary
        • £9.00 per hour
        • randstad business support
        Overview:Job Title: Customer Service Administrator Location: B91 Solihull Salary: £9.00 per hourJob Type: Temporary to Permanent We currently have 3 fantastic opportunities working with one of the most established collectives of GP surgeries. We are looking for diligent and capable individuals to help the team with booking in patients for their Covid-19 vaccinations. Due to opportunities within the business this role will materialise into a permanent post with quality performance.Responsibilities Speak to patients and book in their Covid 19 vaccinationsEnsure that all patient data and information is recorded and stored onto the system Work collaboratively with the medical receptionist, doctor's and administrative teams to ensure a smooth running of the businessEnsure you are accurate and organised in your day to day activities You will be speaking to customers over the phone on a day to day basis so excellent customer service skills is a must Criteria Experience in a customer service role is desirable Excellent administrative skills Ability to commute to SolihullSlight flexibility with shifts ranging between 08:00am-20:00pm A team player Computer literate Be able to start 17th May 2021 For more information please contact zack on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Overview:Job Title: Customer Service Administrator Location: B91 Solihull Salary: £9.00 per hourJob Type: Temporary to Permanent We currently have 3 fantastic opportunities working with one of the most established collectives of GP surgeries. We are looking for diligent and capable individuals to help the team with booking in patients for their Covid-19 vaccinations. Due to opportunities within the business this role will materialise into a permanent post with quality performance.Responsibilities Speak to patients and book in their Covid 19 vaccinationsEnsure that all patient data and information is recorded and stored onto the system Work collaboratively with the medical receptionist, doctor's and administrative teams to ensure a smooth running of the businessEnsure you are accurate and organised in your day to day activities You will be speaking to customers over the phone on a day to day basis so excellent customer service skills is a must Criteria Experience in a customer service role is desirable Excellent administrative skills Ability to commute to SolihullSlight flexibility with shifts ranging between 08:00am-20:00pm A team player Computer literate Be able to start 17th May 2021 For more information please contact zack on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • belfast, northern ireland
        • permanent
        • £17,400 per year
        • randstad business support
        Do you have excellent customer service and administration skills? Are you looking for a career change with a successful company? We have an exciting opportunity to join a leading NI Energy provider, joining their administrative engineering support team on a permanent full time basis. The role of this job is to provide engineering support including back-office administration duties and ensure the smooth running of the operations of the business. Associated Benefits: Permanent full time - 37 hours per week Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm£17,400 per annumEnhanced holiday package Free transport service from City Centre to siteFree on site parkingLife Assurance Annual Health checksEnhanced pension package Discounted membershipsHealth and Wellbeing events throughout the year Experience: 5 GCSE's or equivalent OR Minimum of 1 year's relevant experience within an office/administration functionData entry experience Candidates who can demonstrate experience of complaint handling and managing a diary system would be at an advantage Excellent organisational skillsComprehensive IT skills including the ability to use Microsoft Office packages, in particular Excel Responsibilities: Dispatch engineers to jobs with the support of other PES staff and recording all relevant details onto databaseUpdate database in a timely manner and maintain sequential files of engineer's job sheets.Support the timely provision of reports to management concerning business objectivesLiaise with customers to agree appointment dates or resolve problems and complaints regarding PES activitiesLiaise with all departments within Phoenix to help resolve customer related issues within company standards of serviceEnsure all phones within the department are answered in a timely mannerSupport all other processes within the business as requested, i.e. filing, archiving, photocopying and general administration tasksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have excellent customer service and administration skills? Are you looking for a career change with a successful company? We have an exciting opportunity to join a leading NI Energy provider, joining their administrative engineering support team on a permanent full time basis. The role of this job is to provide engineering support including back-office administration duties and ensure the smooth running of the operations of the business. Associated Benefits: Permanent full time - 37 hours per week Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm£17,400 per annumEnhanced holiday package Free transport service from City Centre to siteFree on site parkingLife Assurance Annual Health checksEnhanced pension package Discounted membershipsHealth and Wellbeing events throughout the year Experience: 5 GCSE's or equivalent OR Minimum of 1 year's relevant experience within an office/administration functionData entry experience Candidates who can demonstrate experience of complaint handling and managing a diary system would be at an advantage Excellent organisational skillsComprehensive IT skills including the ability to use Microsoft Office packages, in particular Excel Responsibilities: Dispatch engineers to jobs with the support of other PES staff and recording all relevant details onto databaseUpdate database in a timely manner and maintain sequential files of engineer's job sheets.Support the timely provision of reports to management concerning business objectivesLiaise with customers to agree appointment dates or resolve problems and complaints regarding PES activitiesLiaise with all departments within Phoenix to help resolve customer related issues within company standards of serviceEnsure all phones within the department are answered in a timely mannerSupport all other processes within the business as requested, i.e. filing, archiving, photocopying and general administration tasksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • warrington, north west
        • temporary
        • £12.31 per hour
        • schneider electric
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
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