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        • birmingham, west midlands
        • temporary
        • £9.00 - £9.23 per hour
        • randstad business support
        Company: West Midlands PoliceSalary: £9.00-£9.23 PHContract Type: Temporary until September 2020 (potential to go perm)Working hours: Mon-Fri 30 hours a week Location: BirminghamWe currently have a fantastic opportunity for a diligent and capable cleaner working for the West Midlands Police. You will need to be able to work shifts. We are looking for cleaners to work in Coventry but the ability to travel to surrounding areas would be greatThe RoleFollowing the British institute of cleaning science (BICSc) best practises, the force cleaning specification and local work schedules, clean offices, washrooms & toilets, labs, custody suites and other specialist areas as defined and at any premises occupied by WMP employees.To issue domestic laundry items and maintain laundry stock bookTo maintain cleaning equipment and materials and to report any defaults to line manager.To move or relocate furniture and furnishings, equipment and materials, foodstuff, delivered goods and stationary, domestic laundry and other goods or items as necessary and subject to capability and feasibility. To transfer confidential and media waste to a central point within each building prior to the service contractor's visits, or assist in the clearance of shredded confidential waste bags from the shredding machines.To carry out litter picking of public and staff entrances, external grounds, sweeping and clearing of car parks and surrounding outer areas, garages, store rooms, and waste compounds as necessary.To maintain and monitor all external waste recepticles (bins, skips, compounds) and report on any service issues. Subject to risk assessment of working in adverse weather conditions, to grit footpaths and car park entrances in the event of snow or icy conditions.To lay out rooms in designated training/meeting rooms as requested.Report any maintenance faults, broken, surplus or shortfalls of furniture as necessary.To assist in 'making safe' areas affected by flood damage and/or other spillagesTo clear ground level drains and gullies, ensuring they are free from any obstructions, working outdoors and in unpleasant or hazardous environmental conditionsTo carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined by line manager.What you'll NeedAble to undertake work that involves significant physical effort e.g. heavy liftingAble to commute within the police estate as required.Previous cleaning experience is desirable but not essentialMust demonstrate the ability to work on own initiative and possess good interpersonal skillsTo undertake learning and development in order to perform all duties within role, such as safe use of cleaning and/or lifting equipment, BICSc COPC certificate, manual handling competency/awareness. Knowledge of BIC's is desirable Please note all successful applicants would be subject to the police vetting process. For more information please contact Zack at Randstad on 0121 214 6547 for more details. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Company: West Midlands PoliceSalary: £9.00-£9.23 PHContract Type: Temporary until September 2020 (potential to go perm)Working hours: Mon-Fri 30 hours a week Location: BirminghamWe currently have a fantastic opportunity for a diligent and capable cleaner working for the West Midlands Police. You will need to be able to work shifts. We are looking for cleaners to work in Coventry but the ability to travel to surrounding areas would be greatThe RoleFollowing the British institute of cleaning science (BICSc) best practises, the force cleaning specification and local work schedules, clean offices, washrooms & toilets, labs, custody suites and other specialist areas as defined and at any premises occupied by WMP employees.To issue domestic laundry items and maintain laundry stock bookTo maintain cleaning equipment and materials and to report any defaults to line manager.To move or relocate furniture and furnishings, equipment and materials, foodstuff, delivered goods and stationary, domestic laundry and other goods or items as necessary and subject to capability and feasibility. To transfer confidential and media waste to a central point within each building prior to the service contractor's visits, or assist in the clearance of shredded confidential waste bags from the shredding machines.To carry out litter picking of public and staff entrances, external grounds, sweeping and clearing of car parks and surrounding outer areas, garages, store rooms, and waste compounds as necessary.To maintain and monitor all external waste recepticles (bins, skips, compounds) and report on any service issues. Subject to risk assessment of working in adverse weather conditions, to grit footpaths and car park entrances in the event of snow or icy conditions.To lay out rooms in designated training/meeting rooms as requested.Report any maintenance faults, broken, surplus or shortfalls of furniture as necessary.To assist in 'making safe' areas affected by flood damage and/or other spillagesTo clear ground level drains and gullies, ensuring they are free from any obstructions, working outdoors and in unpleasant or hazardous environmental conditionsTo carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined by line manager.What you'll NeedAble to undertake work that involves significant physical effort e.g. heavy liftingAble to commute within the police estate as required.Previous cleaning experience is desirable but not essentialMust demonstrate the ability to work on own initiative and possess good interpersonal skillsTo undertake learning and development in order to perform all duties within role, such as safe use of cleaning and/or lifting equipment, BICSc COPC certificate, manual handling competency/awareness. Knowledge of BIC's is desirable Please note all successful applicants would be subject to the police vetting process. For more information please contact Zack at Randstad on 0121 214 6547 for more details. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • permanent
        • £18,000 - £22,000 per year
        • randstad business support
        Do you have experience working within investments, and are now looking for a new career path with structured opportunities and a great working environment? As a core part of the business, you will be able to transfer your knowledge and improve your skill sets to provide the best service and in-depth product and service knowledge within a supportive and encouraging environment. This role of a customer service representative is based on the outskirts of Cardiff, offering a salary of between £18,000 - £22,000 dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Experience working as a customer service representative within pensions and investments, or strong financial services backgroundA team player and a whizz at multi-taskingAdvantage would be either experience working in investments, pensions or within the financial services sectorA passion for your self development and career, and helping the company succeed If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience working within investments, and are now looking for a new career path with structured opportunities and a great working environment? As a core part of the business, you will be able to transfer your knowledge and improve your skill sets to provide the best service and in-depth product and service knowledge within a supportive and encouraging environment. This role of a customer service representative is based on the outskirts of Cardiff, offering a salary of between £18,000 - £22,000 dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Experience working as a customer service representative within pensions and investments, or strong financial services backgroundA team player and a whizz at multi-taskingAdvantage would be either experience working in investments, pensions or within the financial services sectorA passion for your self development and career, and helping the company succeed If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • warrington, north west
        • temporary
        • £12.31 per hour
        • schneider electric
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        • liverpool, north west
        • contract
        • £28,000 per year
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        • warrington, north west
        • temporary
        • £11.28 per hour
        • schneider electric
        On behalf of our client Schneider Electric, We have an exciting new opportunity for a Field Service Coordinator to join our Order Processing team within the Warrington Gemini Office.Supporting our Field Service Operational teams this role requires a highly motivated candidate with an attention to detail and good commercial awareness. Able to meet tight deadlines, facilitating our service teams with financial and operational data to serve our customer base. You will work with all data for our back of house service delivery from order input through to Invoicing providing great customer service throughout.Shifts: 37.5 hours/week 8.30am - 5pm Monday - Thursday. Friday is 8.30am - 4.30pmPay: £11.28/hour In this role the successful candidate will:* High quality commercial acumen, regular review of sales forecasts against monthly target* Attention to detail and 100% data accuracy* Ability to work as part of a team or off their own initiative* Able to multitask and keen eye for detail* Ensure 100% invoicing within SLA's on a monthly basis* Ensure contracts are processed correctly, identifying specific customer requirements within the SLA* Process small works orders, liaising with suppliers, ordering parts and obtaining delivery dates and POD's* Ensure supplier invoices are correct against PO raised* Liaise with internal teams in regards to service delivery.* Participate in debt reviews and ownership of allocated debt issues, investigating and resolving within a timely manner* Resolve customer issues within a timely manner Requirements:* Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required* At least 2 years' experience in a similar role/in a customer-focused environment would be required* Ability to work independently and as part of a team* Proficient in Microsoft Office programs including but not limited to Word, Excel and PowerPoint* Previous SAP and CRM system experience is desirable* Salesforce * Purchase Ledger Experience
        On behalf of our client Schneider Electric, We have an exciting new opportunity for a Field Service Coordinator to join our Order Processing team within the Warrington Gemini Office.Supporting our Field Service Operational teams this role requires a highly motivated candidate with an attention to detail and good commercial awareness. Able to meet tight deadlines, facilitating our service teams with financial and operational data to serve our customer base. You will work with all data for our back of house service delivery from order input through to Invoicing providing great customer service throughout.Shifts: 37.5 hours/week 8.30am - 5pm Monday - Thursday. Friday is 8.30am - 4.30pmPay: £11.28/hour In this role the successful candidate will:* High quality commercial acumen, regular review of sales forecasts against monthly target* Attention to detail and 100% data accuracy* Ability to work as part of a team or off their own initiative* Able to multitask and keen eye for detail* Ensure 100% invoicing within SLA's on a monthly basis* Ensure contracts are processed correctly, identifying specific customer requirements within the SLA* Process small works orders, liaising with suppliers, ordering parts and obtaining delivery dates and POD's* Ensure supplier invoices are correct against PO raised* Liaise with internal teams in regards to service delivery.* Participate in debt reviews and ownership of allocated debt issues, investigating and resolving within a timely manner* Resolve customer issues within a timely manner Requirements:* Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required* At least 2 years' experience in a similar role/in a customer-focused environment would be required* Ability to work independently and as part of a team* Proficient in Microsoft Office programs including but not limited to Word, Excel and PowerPoint* Previous SAP and CRM system experience is desirable* Salesforce * Purchase Ledger Experience
        • abergele, wales
        • contract
        • £28,760 - £28,760, per year, fantastic benefits package
        • randstad business support
        This exciting role until March 2021, is to advise and support the Group Leadership Team in the development, implementation and maintenance of a consistent and reliable operational performance and assurance framework which supports the management of risk, regulatory compliance and continuous improvement across the company.The post exists within the Governance team and supports management review of performance, risk and compliance across the business and contributes to informing overall service improvement and effective outcomes. The role requires a well-developed level of numeracy and literacy, effective analytical, communication and relationship management skills and a positive attitude to customer service. A highly organised approach with the ability to work effectively within established guidelines/procedures to deadlines, prioritise and take ownership of a busy workload are essential to achieving success in this role. Experience of team working, working in a customer focussed environment, working in a regulated service or internal audit function and timely and successful completion of tasks will be relevant to this role. Experience of working with statistical data and producing analytical reports, including sourcing data for comparative/ benchmarking purposes and conducting other related research is essential to this post.For more information and full JD and PS please apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        This exciting role until March 2021, is to advise and support the Group Leadership Team in the development, implementation and maintenance of a consistent and reliable operational performance and assurance framework which supports the management of risk, regulatory compliance and continuous improvement across the company.The post exists within the Governance team and supports management review of performance, risk and compliance across the business and contributes to informing overall service improvement and effective outcomes. The role requires a well-developed level of numeracy and literacy, effective analytical, communication and relationship management skills and a positive attitude to customer service. A highly organised approach with the ability to work effectively within established guidelines/procedures to deadlines, prioritise and take ownership of a busy workload are essential to achieving success in this role. Experience of team working, working in a customer focussed environment, working in a regulated service or internal audit function and timely and successful completion of tasks will be relevant to this role. Experience of working with statistical data and producing analytical reports, including sourcing data for comparative/ benchmarking purposes and conducting other related research is essential to this post.For more information and full JD and PS please apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • bridgwater, south west
        • permanent
        • £18,000 - £18,200, per year, Competitive
        • randstad business support
        Calling all Customer Care Advisors in the Bridgwater and North Somerset Area !Are you looking for an immediate start ?Would you like to work for a well established company with job security ?Do you have experience in a customer service /focused role, ideally within Care, Health , Medical or Service based environments?If so read on !The Role To ensure all calls are dealt with promptly, efficiently and courteously, with the aim of having first time resolution for all calls To be flexible and adaptable to the Customer Care Centre needs To proficiently advise on accessory products when required Provide an efficient service when dealing with the registering of all new customer accountsTo ensure our customer support service is met Process all orders with high levels of accuracy and inline with the normal ordering patterns To monitor customer feedback and report back Effectively deal with and log any complaints received taking accountability to ensure resolution Ensure Data Protection and confidentiality is maintained at all times New customer Forms and daily dispatch notes are scanned to the electronic filing system Any other duties deemed reasonable and necessary when required.The Person Customer care advisor work history ideally within Care, Health , Medical or Service based environment. Honesty Empathy Confidence Initiative Attention to detail. The ability to communicate to all levels Ability handle complex situationsApply Now!For more information contact Ian Davies, Principal Consultant at Randstad 0117 3116493Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Calling all Customer Care Advisors in the Bridgwater and North Somerset Area !Are you looking for an immediate start ?Would you like to work for a well established company with job security ?Do you have experience in a customer service /focused role, ideally within Care, Health , Medical or Service based environments?If so read on !The Role To ensure all calls are dealt with promptly, efficiently and courteously, with the aim of having first time resolution for all calls To be flexible and adaptable to the Customer Care Centre needs To proficiently advise on accessory products when required Provide an efficient service when dealing with the registering of all new customer accountsTo ensure our customer support service is met Process all orders with high levels of accuracy and inline with the normal ordering patterns To monitor customer feedback and report back Effectively deal with and log any complaints received taking accountability to ensure resolution Ensure Data Protection and confidentiality is maintained at all times New customer Forms and daily dispatch notes are scanned to the electronic filing system Any other duties deemed reasonable and necessary when required.The Person Customer care advisor work history ideally within Care, Health , Medical or Service based environment. Honesty Empathy Confidence Initiative Attention to detail. The ability to communicate to all levels Ability handle complex situationsApply Now!For more information contact Ian Davies, Principal Consultant at Randstad 0117 3116493Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • worcester, west midlands
        • temporary
        • £9.40 - £10.40, per hour, Increases after 12 weeks
        • worcester bosch
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        • chatham, south east
        • temporary
        • £10.50 - £12.00 per hour
        • randstad financial services
        About Our ClientOur client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come.Job Responsibilities:As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers.You will interface with North American end-consumers, client re-sellers and stores.You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.Providing end consumer support for all current and legacy clients audio products.Requirements:A minimum of 3 year's experience in a customer service or technical support roleBasic understanding of domestic networksDesirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technologyDemonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devicesProficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platformsExcellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audienceAdaptable, flexible, and open to coaching feedbackPassion and self-motivation to stay current with job related technologies and developmentsAbility to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        About Our ClientOur client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come.Job Responsibilities:As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers.You will interface with North American end-consumers, client re-sellers and stores.You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.Providing end consumer support for all current and legacy clients audio products.Requirements:A minimum of 3 year's experience in a customer service or technical support roleBasic understanding of domestic networksDesirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technologyDemonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devicesProficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platformsExcellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audienceAdaptable, flexible, and open to coaching feedbackPassion and self-motivation to stay current with job related technologies and developmentsAbility to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • wolverhampton, west midlands
        • temporary
        • £11.00 - £13.00 per hour
        • randstad business support
        During these difficult and unprecedented times we have a number of opportunities working with the West Midlands Police. We are currently looking to recruit a number of Public Contact Officer's across the West Midlands. As a Public Contact Officer you will be tasked with dealing with interactions with the general public regarding any issues or queries they may have in local respective police stations. As a public contact officer you will provide a professional response to non emergency contact for service.Overview Locations: Birmingham Central, Bloxwich, Bourneville, Brierley Hill, Coventry, Solihull, Stechford, Sutton, West Brom, WolverhamptonSalary: £10.95 + shift allowance per hourJob Type: Temporary OngoingJob Title: Public Contact OfficerResponsibilities To use professional judgement on all contact for service in accordance with the Value Based Decision Making Model (VBDMM), resolving where appropriate by means of First Contact Resolution.Work as part of a positive team environment, adhering to Force Values, Question effectively to obtain information and record details with a high level of accuracy. Establish with the member of public the preferred method of communicationManage public expectation in relation to service delivery in a professional and courteous manner.Criteria Previous experience in a customer service environment & great communication skillsFor more information please contactRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        During these difficult and unprecedented times we have a number of opportunities working with the West Midlands Police. We are currently looking to recruit a number of Public Contact Officer's across the West Midlands. As a Public Contact Officer you will be tasked with dealing with interactions with the general public regarding any issues or queries they may have in local respective police stations. As a public contact officer you will provide a professional response to non emergency contact for service.Overview Locations: Birmingham Central, Bloxwich, Bourneville, Brierley Hill, Coventry, Solihull, Stechford, Sutton, West Brom, WolverhamptonSalary: £10.95 + shift allowance per hourJob Type: Temporary OngoingJob Title: Public Contact OfficerResponsibilities To use professional judgement on all contact for service in accordance with the Value Based Decision Making Model (VBDMM), resolving where appropriate by means of First Contact Resolution.Work as part of a positive team environment, adhering to Force Values, Question effectively to obtain information and record details with a high level of accuracy. Establish with the member of public the preferred method of communicationManage public expectation in relation to service delivery in a professional and courteous manner.Criteria Previous experience in a customer service environment & great communication skillsFor more information please contactRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • temp to perm
        • £9.00 per hour
        • randstad business support
        A fast growing business that sells technology solutions to consumers across the UK has an immediate start available for a Customer Service Agent to join on a long term, ongoing basis. You'll be talking to customers who've subscribed to the businesses cutting edge technology service and resolving any issues to do with their account or service availability. The business is currently small but growing rapidly, and the office is a vibrant,