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        • north west london, london
        • permanent
        • £23,000 - £25,000 per year
        • randstad business support
        Randstad is working with a great Tech company based in North West London who are growing and looking to expand their Customer Services team. Our client a Tech business are looking for Customer Service Representatives to start ASAP. Salary: £23,000 - 25,000 per annumWorking hours: Shift rota basis - shifts will be varied and change due to demand, hours will include weekends with timings such as the following: 5am - 10am10am - 8pm 5pm - 10pmAs part of the Customer Service team, you will be responsible for helping both businesses and customers with getting the most out of their Tech tool. Responsibilities will include: - Offering support to users through multiple channels: LiveChat, Email & Social media- Helping businesses and customers with their day to day use of the app - Advising customers on how to improve reviews - Troubleshooting or escalating any technical issues - Handling complaints- Answering calls and handling queriesSkills and experience required:- Previous experience working in a similar Customer Service, Customer Care or Helpdesk, phone and live chat customer support type roles- Extremely confident on the phone with excellent communication skills both verbally and written- Work well under pressure and able to cope with requests coming in from multiple different channels - Confident use of google sheets and ability to pick up new programmes/platforms - - Ideally have experience using Zendesk or any omnichannel helpdesk software Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is working with a great Tech company based in North West London who are growing and looking to expand their Customer Services team. Our client a Tech business are looking for Customer Service Representatives to start ASAP. Salary: £23,000 - 25,000 per annumWorking hours: Shift rota basis - shifts will be varied and change due to demand, hours will include weekends with timings such as the following: 5am - 10am10am - 8pm 5pm - 10pmAs part of the Customer Service team, you will be responsible for helping both businesses and customers with getting the most out of their Tech tool. Responsibilities will include: - Offering support to users through multiple channels: LiveChat, Email & Social media- Helping businesses and customers with their day to day use of the app - Advising customers on how to improve reviews - Troubleshooting or escalating any technical issues - Handling complaints- Answering calls and handling queriesSkills and experience required:- Previous experience working in a similar Customer Service, Customer Care or Helpdesk, phone and live chat customer support type roles- Extremely confident on the phone with excellent communication skills both verbally and written- Work well under pressure and able to cope with requests coming in from multiple different channels - Confident use of google sheets and ability to pick up new programmes/platforms - - Ideally have experience using Zendesk or any omnichannel helpdesk software Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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