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        • farnborough, south east
        • permanent
        • £22,000 - £25,000, per year, 10% shift uplift
        • randstad inhouse services
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Working hours:Rotating shift patternsEarly shift 08:00 - 16:30Middle Shift 09:00 - 17:30Late Shift 11:30 - 20:00 (worked from home)Weekends - Approximately 1 in 5 either a Saturday or a Sunday. 08:00 - 20:00. Additional hours beyond normal weekend working day are claimed as overtimeWe operate an agile working policy now having moved to our new office in Farnborough, meaning that we ask people to be in a minimum of three days a week. Training requirements for the first few months might require exceptions to this, as we would prefer to do this face to face as much as possible.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Working hours:Rotating shift patternsEarly shift 08:00 - 16:30Middle Shift 09:00 - 17:30Late Shift 11:30 - 20:00 (worked from home)Weekends - Approximately 1 in 5 either a Saturday or a Sunday. 08:00 - 20:00. Additional hours beyond normal weekend working day are claimed as overtimeWe operate an agile working policy now having moved to our new office in Farnborough, meaning that we ask people to be in a minimum of three days a week. Training requirements for the first few months might require exceptions to this, as we would prefer to do this face to face as much as possible.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        • reigate, south east
        • temporary
        • £90 - £110 per day
        • randstad business support
        Do you have proven customer service experience? Do you consider yourself a people person? Are you looking for a role that supports and resolves issues for customers? Do you have proven experience in using SAP systems? We are looking for a candidate who will support a small team to resolve and handle customer queries as effectively and efficiently as possible to support the company's vision of having their products, services and customers to be the most valued around the world. This candidate must work well under pressure and have the ability to build strong and effective relationships with customers. Key Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Handle direct sales and end to end processes for Order to Cash with wholesalers and direct customers; handle order placement and processing, resolve service issues, consider payment conditions, manage stock and answer invoice queriesCreating policies and procedures.Planning the training and standardisation of service delivery.Be the first point of contact for customers. Candidate Requirements:To be considered for this new opportunity you must have:Proven experience in customer service roles for a large company, minimum over 2 years.Experience in using SAP and OTC systemsIT literate. Able to use standard business software and communication toolsHave a can-do attitude.Excellent communication and interpersonal skills Problem solver Ability to work in a team environment, but also independently.Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Customer Service Executive for a renowned animal health organisation, don't hesitate, apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        Do you have proven customer service experience? Do you consider yourself a people person? Are you looking for a role that supports and resolves issues for customers? Do you have proven experience in using SAP systems? We are looking for a candidate who will support a small team to resolve and handle customer queries as effectively and efficiently as possible to support the company's vision of having their products, services and customers to be the most valued around the world. This candidate must work well under pressure and have the ability to build strong and effective relationships with customers. Key Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Handle direct sales and end to end processes for Order to Cash with wholesalers and direct customers; handle order placement and processing, resolve service issues, consider payment conditions, manage stock and answer invoice queriesCreating policies and procedures.Planning the training and standardisation of service delivery.Be the first point of contact for customers. Candidate Requirements:To be considered for this new opportunity you must have:Proven experience in customer service roles for a large company, minimum over 2 years.Experience in using SAP and OTC systemsIT literate. Able to use standard business software and communication toolsHave a can-do attitude.Excellent communication and interpersonal skills Problem solver Ability to work in a team environment, but also independently.Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Customer Service Executive for a renowned animal health organisation, don't hesitate, apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • farnborough, south east
        • permanent
        • £22,000 - £25,000 per year
        • randstad inhouse services
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        Philips is focused on improving people's lives through meaningful innovation. Our aim is to improve the lives of 3 billion people by 2025.We now have an exciting new opportunity within Philips Healthcare working in our busy Customer Care Centre.Are you up for the challenge? If you have the drive and the passion to improve the future of healthcare come join our team.We are seeking an exceptional individual to take the role of customer care service coordinator to accept critical service requests from our customers and manage the provision of a service solution to those customers.You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.Your team:This role sits within our vibrant customer care centre which services our healthcare customers across the UK & Ireland. As a customer care service coordinator, you will function within a close knit team reporting into the Scheduling & Dispatch team leader within the larger customer support centre team.The customer care centre is responsible for managing all service requests from Philips Healthcare customers, and as a customer care service coordinator you will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair &servicing.Working within the customer care centre gives you the unique ability to be exposed to all aspects of the health systems business, from the engineers, marketers and sales teams through to the operational teams and senior managers. Where you take your career is up to you - opportunities for the future could include engineering, commercial or support.Philips reward great performances, and are committed to you and your career progression.Your responsibilities: The team of customer care service coordinators take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actionsQuickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreementsLiaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirementsAssign and dispatch Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situationCoordinate orders of spare parts if required and keep the customer and engineers informed at every stage.Ensure customers are aware of the status of their call and the actions taking placeFor regular maintenance you will be required to make detailed appointmentsManage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.We are looking for:Resilient and confident character, with excellent problem solving skillsPrepared to take ownership of customer problems through to completionDemonstrated commitment to satisfy customers, able to build trust and confidence.Ability to work as an individual and as part of a teamAbility to manage workloads and prioritiesGood organizational skillsAbility to work to pre-determined targets and timescalesComputer Literate, I.T skills, experience with excel/wordCandidates will have a natural affinity to the core Philips Behaviours that make all our employees successful as individuals, and as a team.Our offer as standard, all employees receive:Generous holiday allowance of 25 days a year from the start (plus bank holidays)Family friendly policies which offer enhanced maternity and paternity schemesThe Philips Employee Shop allows employees to buy Philips products at discounted pricessLearning and Development opportunities through our Philips University 'Live Well' Program of Events - monthly activities that promote health and wellbeing, look out for on-site communicationsSocial Events - a dedicated Sports & Social committee with members in Farnborough and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports ParkEmployee Assistance Program - 'Be Supported' our EAP is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.Occupational Health - a dedicated group of Occupational health advisors and GP's who help provide confidential OH advice for employees & managers who refer to the service.If you think you tick all the boxes click apply now!
        • farnborough, south east
        • temporary
        • £25,000 - £30,000, per year, Weekly pay
        • randstad inhouse services
        Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
        Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
        • hove, south east
        • temporary
        • £11.00 - £12.00 per hour
        • randstad financial services
        Customer Service ConsultantDo you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a customer service consultant, you will have the opportunity to use your skills and ideas to provide outstanding support to our client's customers. What you'll be doing:Manage customer telephony contact across a range of customer call types,products and processes.Provide exceptional customer service that will drive Net Promoter Scores,Customer Ease and First Contact Resolution.Pro-actively manage relationships with Customers, Financial Advisers andinternal departmentWhat we're looking for:As a successful Customer Service Consultant you'll strive to display your acquired knowledge and skills to help us achieve a positive customer experience. You'll be reliable and resilient and will demonstrate:Effective communication skills - an ability to listen and comprehend customer requestsA confident and pleasant telephone manner Highly customer focused, with an outgoing nature and ability to show empathy and relate to customers Good initiative, problem solving and decision making skills Able to plan and organise your time and workflow effectively Ability to work on multiple computer systems and interpret a range of MI Strong attention to detail and familiar with meeting quality standards Can demonstrate good team work ethic and of working collaboratively with othersHours - 35 hours a week, 9am - 5pm. Monday to Friday Location - Hove6 month temporary role paying £12.00phRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Customer Service ConsultantDo you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a customer service consultant, you will have the opportunity to use your skills and ideas to provide outstanding support to our client's customers. What you'll be doing:Manage customer telephony contact across a range of customer call types,products and processes.Provide exceptional customer service that will drive Net Promoter Scores,Customer Ease and First Contact Resolution.Pro-actively manage relationships with Customers, Financial Advisers andinternal departmentWhat we're looking for:As a successful Customer Service Consultant you'll strive to display your acquired knowledge and skills to help us achieve a positive customer experience. You'll be reliable and resilient and will demonstrate:Effective communication skills - an ability to listen and comprehend customer requestsA confident and pleasant telephone manner Highly customer focused, with an outgoing nature and ability to show empathy and relate to customers Good initiative, problem solving and decision making skills Able to plan and organise your time and workflow effectively Ability to work on multiple computer systems and interpret a range of MI Strong attention to detail and familiar with meeting quality standards Can demonstrate good team work ethic and of working collaboratively with othersHours - 35 hours a week, 9am - 5pm. Monday to Friday Location - Hove6 month temporary role paying £12.00phRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • maidenhead, south east
        • contract
        • £12.00 - £14.00 per hour
        • randstad business support
        Job Title: Customer Service Assistant - Financial AccountsWorking Hours: Monday-Friday / 08:30-17:00Contract: 6 months (temp to perm opportunity) We are recruiting for a self-motivated customer service assistant, to work for a global healthcare organisation in Maidenhead. You will be working closely with the accounts receivable team on a project to get all finances up to date. This role will not require outbound calling - you will only be working with other in house teams. Key responsibilities:Assistant on outstanding accounts receivable queriesFollow up on invoicesGreat communication with colleagues Working closely with the Inventory Controller and Sales teams to ensure consignment stock is adequately managedMaintaining all records and keeping colleagues up to date on orders/invoices Utilise company systems and databasesKey requirements:Strong administrative skills Experience in the financial sector is a plusSelf-motivated and able to manage own workloadGreat attention to detailExperience with SAP is a plus Good work ethicPlease apply with an up to date CV today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        Job Title: Customer Service Assistant - Financial AccountsWorking Hours: Monday-Friday / 08:30-17:00Contract: 6 months (temp to perm opportunity) We are recruiting for a self-motivated customer service assistant, to work for a global healthcare organisation in Maidenhead. You will be working closely with the accounts receivable team on a project to get all finances up to date. This role will not require outbound calling - you will only be working with other in house teams. Key responsibilities:Assistant on outstanding accounts receivable queriesFollow up on invoicesGreat communication with colleagues Working closely with the Inventory Controller and Sales teams to ensure consignment stock is adequately managedMaintaining all records and keeping colleagues up to date on orders/invoices Utilise company systems and databasesKey requirements:Strong administrative skills Experience in the financial sector is a plusSelf-motivated and able to manage own workloadGreat attention to detailExperience with SAP is a plus Good work ethicPlease apply with an up to date CV today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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