thank you for subscribing to your personalised job alerts.

    2 jobs found in west midlands

    filter4
    • specialism2
      working in
      show 2 jobs
      clear filter
    • location1
      location & range
        show 2 jobs
        clear filter
      • job types
        job types
        show 2 jobs
        clear filter
      • salary
        salary
        show 2 jobs
        clear filter
      clear all
        • worcester, west midlands
        • temporary
        • £9.40 - £10.40, per hour, Increases after 12 weeks
        • worcester bosch
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        • solihull, west midlands
        • permanent
        • £25,000 - £30,000 per year
        • randstad business support
        We are proud to be representing a leading sport apparel brand in the recruitment of a Customer Service Manager for their international customer service department. In this role you will be leading a team of Foreign Language Customer Support Executives and Team Leader to deliver a world class customer experience. This role is ideal for someone who is genuinely passionate about coaching, developing and managing a team to ensure they consistently deliver excellent service to their customers. Responsibility; Collaboration - Maintaining strong relationships with relevant stakeholders across the business, keeping up to date on upcoming campaigns and events and keeping every team member informed and knowledgeable.Product - Feeding back any issues/suggestions and obtaining product knowledge from them. NPD and product information. Working with a small group of product experts within the CS team.Community - Working with the community experience team to understand our future plans (social posts, etc.) and share any areas of opportunity to proactive deal with community questions via Social Media Events - Sharing information with the about events and preparing any content responses for customer questions.Trading - Understand upcoming trading campaigns/sales and plan/prep any content responses as well as ensuring Foreign Language FAQ pages are kept up to date.Talent/People - Responsible for the staff allocation and the recruitment of the FL team, and the process of temporary staff around peak periodsProcess & Training Team - Provide insight and feedback to Process, Training and Quality team on processes & make recommendations for improvementUS and UK CS Team - Regular communication with Management and Senior Management teams to ensure consistency across the whole department, including our US office.AnalyticsUtilizing data and forecasts to grow the team based on customer demand, allocating staff across shift patterns when necessary to maintain/enhance service delivery during territory specific campaigns.Utilizing data and forecasts to review the structure and shift pattern of the team regularly to meet the demand of the customer alongside Senior Management.Identify performance and productivity concerns, setting objectives and action points for the relevant agent or team.Monitor the age and volume of interactions within queues to manage any backlog and allocate agents accordingly.Knowledge and Opportunity Deep understanding of the customer support department processes, policies and procedures.Understanding the needs/wants of the customer within each territory and adapting the service delivery to meet and exceed them.Passionate about Customer Experience & able to spread this passion within their team.Able to make agile decisions when problems occur with customer experience at the heart of their decision makingDevelop, create and translate content for customer communications (ex. FAQ or Macros) whilst maintaining the company tone of voice. People and Performance ManagementManagement of a growing Foreign Language Customer Support team and Team leader. Coordinate daily team meetings with the aim of providing updates, setting clear goals and allocating resources effectively.Managing Agent Performance: Ensuring agents meet set targets and KPIs (CSAT, Quality & echo targets)Setting the culture of the Foreign Language team, aligned with company values.Personal development. Supporting your team to grow and develop as individuals in line with their own personal goals.Delegate tasks to Team Leader Coach, Mentor and Lead team to reach departmental and personal objectives using internal systems to track and monitor success.Manage and authorise overtime and timesheets Essential Qualities:Management experience (at least 1 year)Excellent leader of people Proven experience coaching/mentoring/ developing a teamExperience in a fast-pace customer facing roleComplaint handling, escalation responseGood Tech ability, use of CRM systems or similarStrong communication and written skillsAbility to build and maintain relationships with internal and external stakeholders. Problem solver/solution focusedPrevious performance management experiencePreferred Qualities: Previous experience as a high performing customer service-based agent/adviserExperience of leading a large team across varying shift patternUnderstanding of data analysis Benefits:50% discount on clothingFree on-site parkingLaptop providedMonthly Sports MassagesHealth InsuranceGym MembershipPerk box membershipBonus paid quarterly linked to company performance25 days annual leave + bank holidays + birthdayPension auto-enrolmentRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are proud to be representing a leading sport apparel brand in the recruitment of a Customer Service Manager for their international customer service department. In this role you will be leading a team of Foreign Language Customer Support Executives and Team Leader to deliver a world class customer experience. This role is ideal for someone who is genuinely passionate about coaching, developing and managing a team to ensure they consistently deliver excellent service to their customers. Responsibility; Collaboration - Maintaining strong relationships with relevant stakeholders across the business, keeping up to date on upcoming campaigns and events and keeping every team member informed and knowledgeable.Product - Feeding back any issues/suggestions and obtaining product knowledge from them. NPD and product information. Working with a small group of product experts within the CS team.Community - Working with the community experience team to understand our future plans (social posts, etc.) and share any areas of opportunity to proactive deal with community questions via Social Media Events - Sharing information with the about events and preparing any content responses for customer questions.Trading - Understand upcoming trading campaigns/sales and plan/prep any content responses as well as ensuring Foreign Language FAQ pages are kept up to date.Talent/People - Responsible for the staff allocation and the recruitment of the FL team, and the process of temporary staff around peak periodsProcess & Training Team - Provide insight and feedback to Process, Training and Quality team on processes & make recommendations for improvementUS and UK CS Team - Regular communication with Management and Senior Management teams to ensure consistency across the whole department, including our US office.AnalyticsUtilizing data and forecasts to grow the team based on customer demand, allocating staff across shift patterns when necessary to maintain/enhance service delivery during territory specific campaigns.Utilizing data and forecasts to review the structure and shift pattern of the team regularly to meet the demand of the customer alongside Senior Management.Identify performance and productivity concerns, setting objectives and action points for the relevant agent or team.Monitor the age and volume of interactions within queues to manage any backlog and allocate agents accordingly.Knowledge and Opportunity Deep understanding of the customer support department processes, policies and procedures.Understanding the needs/wants of the customer within each territory and adapting the service delivery to meet and exceed them.Passionate about Customer Experience & able to spread this passion within their team.Able to make agile decisions when problems occur with customer experience at the heart of their decision makingDevelop, create and translate content for customer communications (ex. FAQ or Macros) whilst maintaining the company tone of voice. People and Performance ManagementManagement of a growing Foreign Language Customer Support team and Team leader. Coordinate daily team meetings with the aim of providing updates, setting clear goals and allocating resources effectively.Managing Agent Performance: Ensuring agents meet set targets and KPIs (CSAT, Quality & echo targets)Setting the culture of the Foreign Language team, aligned with company values.Personal development. Supporting your team to grow and develop as individuals in line with their own personal goals.Delegate tasks to Team Leader Coach, Mentor and Lead team to reach departmental and personal objectives using internal systems to track and monitor success.Manage and authorise overtime and timesheets Essential Qualities:Management experience (at least 1 year)Excellent leader of people Proven experience coaching/mentoring/ developing a teamExperience in a fast-pace customer facing roleComplaint handling, escalation responseGood Tech ability, use of CRM systems or similarStrong communication and written skillsAbility to build and maintain relationships with internal and external stakeholders. Problem solver/solution focusedPrevious performance management experiencePreferred Qualities: Previous experience as a high performing customer service-based agent/adviserExperience of leading a large team across varying shift patternUnderstanding of data analysis Benefits:50% discount on clothingFree on-site parkingLaptop providedMonthly Sports MassagesHealth InsuranceGym MembershipPerk box membershipBonus paid quarterly linked to company performance25 days annual leave + bank holidays + birthdayPension auto-enrolmentRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

      thank you for subscribing to your personalised job alerts.

      It looks like you want to switch your language. This will reset your filters on your current job search.