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    1 job found in nantgarw, wales

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      • pontyclun, wales
      • temporary
      • £9.82 per hour
      • randstad business support
      We are currently recruiting for an experienced Customer Service Assistant to come and join a fanastic public sector team based out of Pontyclun. Hours of work - 37 hours a week, Monday to FridayOffice based workingWeekly payThis role is initially for 9 -12 months but could go on a lot longer. Job PurposeTo provide an excellent customer care service to ensure the delivery of the community equipment service is achievedTo schedule all logistical activities onto the IT system Daily DutiesTo answer telephone queries from customers, partners and contractors in a timely and courteous mannerTo process orders/collections/repairs for equipment on the Community Equipments IT systemTo ensure the IT system is updated with the relevant information for both the company and the commissioners to make informed decisions To follow all process and procedures as directedTo schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirementsTo ensure scheduling is done within the requirements of the service and to meet the performance indicatorsTo liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirementsTo arrange for the relevant paperwork/information to be collated for the delivery teams in a timely mannerTo undertake any administrative duties as directedEssential SkillsExperience of working within a customer focused environmentExperience of working with a range of IT packagesExperience of working with customers with a range of support requirementsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      We are currently recruiting for an experienced Customer Service Assistant to come and join a fanastic public sector team based out of Pontyclun. Hours of work - 37 hours a week, Monday to FridayOffice based workingWeekly payThis role is initially for 9 -12 months but could go on a lot longer. Job PurposeTo provide an excellent customer care service to ensure the delivery of the community equipment service is achievedTo schedule all logistical activities onto the IT system Daily DutiesTo answer telephone queries from customers, partners and contractors in a timely and courteous mannerTo process orders/collections/repairs for equipment on the Community Equipments IT systemTo ensure the IT system is updated with the relevant information for both the company and the commissioners to make informed decisions To follow all process and procedures as directedTo schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirementsTo ensure scheduling is done within the requirements of the service and to meet the performance indicatorsTo liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirementsTo arrange for the relevant paperwork/information to be collated for the delivery teams in a timely mannerTo undertake any administrative duties as directedEssential SkillsExperience of working within a customer focused environmentExperience of working with a range of IT packagesExperience of working with customers with a range of support requirementsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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