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        • coventry, west midlands
        • permanent
        • £40,000 - £50,000 per year
        • randstad cpe
        Service Manager required on a permanent basis to join an industry leading engineering and manufacturing business.Are you looking for an exciting opportunity at the forefront of off highway machine technology? Do you have a background strategically controlling aftermarket technical support to customers? Have you got experience of working in a fast paced technical Engineering / Operations environment? If you are seeking an exciting challenge then this is the role for you!As the Technical Service Manager you will be responsible for leading the team of Technical Support Engineers to deliver local aftermarket support on construction vehicles and products built in the UK, to dealers and direct customers. Focus will be team member development, on satisfactory resolution of technical & warranty issues (and of related commercial issues where appropriate), on ensuring issues in the field are reported to the factory with sufficient detail to enable problem resolution, and on development of dealer aftermarket capabilities.Key responsibilities:Lead, train and develop direct reports through effective coaching; regular review of objectives and succession planning within the team. Develop and implement a training structure to ensure all our external and Internal staff are trained to the highest standard.Ensure that all field reports complete detailed visit reports including photo's and video's for each visit carried out.Ensure that all external technicians are fully utilised and a clear pre week visable on their upcoming activity.Work closely with the Aftermarket Business Development Manager to grow sales.Ensure Health and Safety polices are adhered to by all team membersEnsure that the Q-Pulse system is up to date and actions completed. Ensure that all field based engineers report issues onto the Q-Pulse system. Work with the Quality team to ensure conclusions are reported swiftly.Help manage the Technical Support Department budget, ensuring expenditure is understood and justified.Work closely with the Internal Service department to ensure the engineers in markets and the dealer / fleet aftermarket teams are properly trained and equipped with appropriate information and tools to resolve issues locally.Support the implementation of the 3 Crown programme (or similar) by reviewing and reporting on dealer aftermarket strengths and weaknesses with the Aftermarket Business Development Manager.Develop and deliver strategies to improve dealer aftermarket capabilities, in fault finding and repairs, and in warranty policies and procedures, to maximise product up-time and customer satisfactionMaintain regular communication with key dealers / customers around the world to enable early warning and resolution of issues before they escalateManage technical and related commercial issues that cannot be resolved by the local engineers, working with those engineers and the Internal Service department to reach satisfactory resolutions in a timely way.Manage the flow of information into the factory relating to field issues, to ensure (eg) appropriate diagnostic actions are undertaken locally and results provided as part of issue reporting process.Work with Internal Service department to agree on the priority of complex issues requiring wider factory support to resolve.Manage the process of approving requests for technical policy decisions, assuring there is sufficient technical and commercial justification and that other options are explored as appropriate.Experience required:Full driving licensePassportGCSE or equivalent pass grades in English and Maths.Degree or equivalent in an Engineering, Technical or Business discipline would be advantageous.Proven experience in an Aftermarket leadership role, working with dealers and customers.Previous experience working for an OEM producer of construction equipment would be highly desirable.Proven experience of coaching and leading teams or projects.Strong leadership & organisational skillsExcellent written and verbal communication skills, with the ability to succinctly and effectively articulate informationGood standard of PC skills, specifically MS Office packagesAbility to prioritise the technical concerns and issues of customers from many locations.Ability to remain composed during tough times.Able to work independentlyGood interpersonal skills to be able to form effective relationships with dealers and customers, and build a team that is not co-located.Business courage, allowing this individual to appropriately resolve difficult issues with team members and customers without escalation. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Service Manager required on a permanent basis to join an industry leading engineering and manufacturing business.Are you looking for an exciting opportunity at the forefront of off highway machine technology? Do you have a background strategically controlling aftermarket technical support to customers? Have you got experience of working in a fast paced technical Engineering / Operations environment? If you are seeking an exciting challenge then this is the role for you!As the Technical Service Manager you will be responsible for leading the team of Technical Support Engineers to deliver local aftermarket support on construction vehicles and products built in the UK, to dealers and direct customers. Focus will be team member development, on satisfactory resolution of technical & warranty issues (and of related commercial issues where appropriate), on ensuring issues in the field are reported to the factory with sufficient detail to enable problem resolution, and on development of dealer aftermarket capabilities.Key responsibilities:Lead, train and develop direct reports through effective coaching; regular review of objectives and succession planning within the team. Develop and implement a training structure to ensure all our external and Internal staff are trained to the highest standard.Ensure that all field reports complete detailed visit reports including photo's and video's for each visit carried out.Ensure that all external technicians are fully utilised and a clear pre week visable on their upcoming activity.Work closely with the Aftermarket Business Development Manager to grow sales.Ensure Health and Safety polices are adhered to by all team membersEnsure that the Q-Pulse system is up to date and actions completed. Ensure that all field based engineers report issues onto the Q-Pulse system. Work with the Quality team to ensure conclusions are reported swiftly.Help manage the Technical Support Department budget, ensuring expenditure is understood and justified.Work closely with the Internal Service department to ensure the engineers in markets and the dealer / fleet aftermarket teams are properly trained and equipped with appropriate information and tools to resolve issues locally.Support the implementation of the 3 Crown programme (or similar) by reviewing and reporting on dealer aftermarket strengths and weaknesses with the Aftermarket Business Development Manager.Develop and deliver strategies to improve dealer aftermarket capabilities, in fault finding and repairs, and in warranty policies and procedures, to maximise product up-time and customer satisfactionMaintain regular communication with key dealers / customers around the world to enable early warning and resolution of issues before they escalateManage technical and related commercial issues that cannot be resolved by the local engineers, working with those engineers and the Internal Service department to reach satisfactory resolutions in a timely way.Manage the flow of information into the factory relating to field issues, to ensure (eg) appropriate diagnostic actions are undertaken locally and results provided as part of issue reporting process.Work with Internal Service department to agree on the priority of complex issues requiring wider factory support to resolve.Manage the process of approving requests for technical policy decisions, assuring there is sufficient technical and commercial justification and that other options are explored as appropriate.Experience required:Full driving licensePassportGCSE or equivalent pass grades in English and Maths.Degree or equivalent in an Engineering, Technical or Business discipline would be advantageous.Proven experience in an Aftermarket leadership role, working with dealers and customers.Previous experience working for an OEM producer of construction equipment would be highly desirable.Proven experience of coaching and leading teams or projects.Strong leadership & organisational skillsExcellent written and verbal communication skills, with the ability to succinctly and effectively articulate informationGood standard of PC skills, specifically MS Office packagesAbility to prioritise the technical concerns and issues of customers from many locations.Ability to remain composed during tough times.Able to work independentlyGood interpersonal skills to be able to form effective relationships with dealers and customers, and build a team that is not co-located.Business courage, allowing this individual to appropriately resolve difficult issues with team members and customers without escalation. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • coventry, west midlands
        • permanent
        • £45,000 - £55,000 per year
        • randstad cpe
        Business Development Manager required on a permanent basis to join an industry leading manufacturing business.Do you have a background strategically controlling and delivering business development projects? Have you got experience of working in a fast paced construction equipment / dealer development role? If you are seeking an exciting challenge then this is the role for you!You will be responsible for proactively managing multiple business aspects of nominated Dealer Accounts in a manner which achieves targeted machine sales volumes; enhances company margin from sales, maintains dealer receivables within agreed parameters and improves customer satisfaction.Key responsibilities:To develop, implement and manage sales and marketing initiatives for dealer accounts within the assigned region, in a highly professional capacity To develop and agree annual business plans for each dealer account, providing regular documented feedback on progress vs plan throughout the year To identify, appoint and assist in the development of new dealer accounts, where appropriate, within the region To ensure all dealer accounts are formally contracted, current and aligned to company standards To establish dealer sales targets and provide forecasts for machine sales, in line with the annual business plan To secure sales orders for machines in line with agreed targets whilst striving to maintain or improve company sales margins To actively participate in the management of credit control aspects of dealer accounts To train and advise dealer staff (or end users) on company products, machine applications, services, warranties and basic aspects of technical sales and implementation of the company standards programmeTo proactively liaise with other company functions to ensure dealer accounts have access to engineers, field service and other team members as necessary To carry out on-going research of local market, achieved competitor pricing and business activity and identify new opportunities for current and future products To receive feedback on existing products and services, as well as changes, enhancements and new products and convey information to engineering and marketing team members for research and consideration To submit regular local submission of market data/KPI's in line with agreed input targets and measurement tools To actively participate in establishing; tracking and consistently reporting on dealer/end user customer satisfaction levels To attend trade shows; dealer conferences and exhibitions and play an active part in marketing activities as appropriate. To act as the spokesperson for the brand, harnessing and encouraging relationships, where possible for the good of the group. Experience required:You must have a proven experience in the Construction Equipment IndustryEither a relevant degree or relevant experience working in a fast paced and competitive market.Solid level of experience with definable key achievements in sales environment Proven experience of coaching and leading teams or projects. New business developmentStrong organisational skills Strong procedural awareness and adherence Excellent written and verbal communication skills, with the ability to succinctly and effectively articulate information Excellent presentation skills Good standard of PC skills, specifically MS Office packages Ability to remain composed during tough timesAble to work independently Good interpersonal skills to be able to form effective relationships with dealers and customers Closing the sale; ability to build relationships; present a professional image and ultimately sell the product High ethical standards High level of energy with a focus on hitting targets High level of flexibility, adaptability and availability Reactive and Proactive attitude Customer responsivenessThis is an awesome opportunity to be part of a leading manufacturing business which offers an interesting, varied and exciting workload coupled with a motivated and passionate culture. You will be part of a small, friendly team working together to deliver programmes that are critical to the long-term success of a respected, global company. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Business Development Manager required on a permanent basis to join an industry leading manufacturing business.Do you have a background strategically controlling and delivering business development projects? Have you got experience of working in a fast paced construction equipment / dealer development role? If you are seeking an exciting challenge then this is the role for you!You will be responsible for proactively managing multiple business aspects of nominated Dealer Accounts in a manner which achieves targeted machine sales volumes; enhances company margin from sales, maintains dealer receivables within agreed parameters and improves customer satisfaction.Key responsibilities:To develop, implement and manage sales and marketing initiatives for dealer accounts within the assigned region, in a highly professional capacity To develop and agree annual business plans for each dealer account, providing regular documented feedback on progress vs plan throughout the year To identify, appoint and assist in the development of new dealer accounts, where appropriate, within the region To ensure all dealer accounts are formally contracted, current and aligned to company standards To establish dealer sales targets and provide forecasts for machine sales, in line with the annual business plan To secure sales orders for machines in line with agreed targets whilst striving to maintain or improve company sales margins To actively participate in the management of credit control aspects of dealer accounts To train and advise dealer staff (or end users) on company products, machine applications, services, warranties and basic aspects of technical sales and implementation of the company standards programmeTo proactively liaise with other company functions to ensure dealer accounts have access to engineers, field service and other team members as necessary To carry out on-going research of local market, achieved competitor pricing and business activity and identify new opportunities for current and future products To receive feedback on existing products and services, as well as changes, enhancements and new products and convey information to engineering and marketing team members for research and consideration To submit regular local submission of market data/KPI's in line with agreed input targets and measurement tools To actively participate in establishing; tracking and consistently reporting on dealer/end user customer satisfaction levels To attend trade shows; dealer conferences and exhibitions and play an active part in marketing activities as appropriate. To act as the spokesperson for the brand, harnessing and encouraging relationships, where possible for the good of the group. Experience required:You must have a proven experience in the Construction Equipment IndustryEither a relevant degree or relevant experience working in a fast paced and competitive market.Solid level of experience with definable key achievements in sales environment Proven experience of coaching and leading teams or projects. New business developmentStrong organisational skills Strong procedural awareness and adherence Excellent written and verbal communication skills, with the ability to succinctly and effectively articulate information Excellent presentation skills Good standard of PC skills, specifically MS Office packages Ability to remain composed during tough timesAble to work independently Good interpersonal skills to be able to form effective relationships with dealers and customers Closing the sale; ability to build relationships; present a professional image and ultimately sell the product High ethical standards High level of energy with a focus on hitting targets High level of flexibility, adaptability and availability Reactive and Proactive attitude Customer responsivenessThis is an awesome opportunity to be part of a leading manufacturing business which offers an interesting, varied and exciting workload coupled with a motivated and passionate culture. You will be part of a small, friendly team working together to deliver programmes that are critical to the long-term success of a respected, global company. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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