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        • england, london
        • permanent
        • £30,000 - £40,000, per year, £30000 - £40000 per annum
        • pareto law
        Helpdesk / 1st Line Technical SupportLocation - Home based Salary - £30-40k basic + BonusThe Company:Pareto are working with a leading provider of digital signing, identity validation and verification software solutions. Since 2001, they have delivered elite in-house solutions and managed services across a variety of verticals. This includes central banks, governments and a range of clients across the world.As one of the world's leading software sales organisations, our client develop their products internally, and sell them through a global network of partners from Chile to Singapore. They have released a white-label app which harnesses a PKI solution. Now, it is quicker and easier than ever for businesses to utilise their integrated crypto solutions. The roleThis role is responsible for handling Post-Sales Technical Support services for our client's key customers and partners, ensuring successful outcomes and continued client retention. What you will be doing:Product and service support:• You will be a key member of the support team to drive successful outcomes within defined response times for new issues. • You will escalate to senior support team specialists as required • You will ensure that inbound support requests are clearly defined, categorised and prioritised• You will build an effective technical knowledge base with relevant, reusable material and create and maintain relevant documents • Identify product performance and configuration improvement areas and feedback to the CTO • Ensure good response times and close communication while items are being resolved • In the future, there may be shift rotation to cover 24x7 support with other geographies (follow the sun).Work with the customer success team:• Ensure customer and partner technical information is kept up to date in appropriate systems including Salesforce. • Hosting scheduled calls and remote sessions with key customer or partner accounts to assist and maintain service calls, provide further advice, guidance where needed • Communicate new release information and ensure upgrade processes are planned and executed seamlessly • Working internally to provide training as needed to customers and partners• Assisting colleagues in validating, documenting and logging of enhancement requests coming from customers and partners • Learning and understanding of technical products • Ensure that there is feedback to relevant teams with any useful information. EG upsell opportunities • Provide feedback to the leadership team on items that could simplify support services efforts What you bring:• Technical background of Technical Support / 1st Line Support / Support Services• A general understanding of PKI, EU eIDAS Regulation, GDPR is desirable but not essential.• This is a technical service role requiring experience of installing operating systems (Windows and Linux), databases and managing cloud services such as Microsoft Azure and AWS. • This role requires excellent self-discipline and timekeeping to manage concurrent tasks. • A helpful, engaging manner is required.• Problem solving mentalityIf this sounds like you, please apply with a CVKeywords: 1st line support, helpdesk support, technical support, Linux, AWS, Windows, Microsoft Azure, cloud, databases, operating systems, PKI, identity verification, access management.
        Helpdesk / 1st Line Technical SupportLocation - Home based Salary - £30-40k basic + BonusThe Company:Pareto are working with a leading provider of digital signing, identity validation and verification software solutions. Since 2001, they have delivered elite in-house solutions and managed services across a variety of verticals. This includes central banks, governments and a range of clients across the world.As one of the world's leading software sales organisations, our client develop their products internally, and sell them through a global network of partners from Chile to Singapore. They have released a white-label app which harnesses a PKI solution. Now, it is quicker and easier than ever for businesses to utilise their integrated crypto solutions. The roleThis role is responsible for handling Post-Sales Technical Support services for our client's key customers and partners, ensuring successful outcomes and continued client retention. What you will be doing:Product and service support:• You will be a key member of the support team to drive successful outcomes within defined response times for new issues. • You will escalate to senior support team specialists as required • You will ensure that inbound support requests are clearly defined, categorised and prioritised• You will build an effective technical knowledge base with relevant, reusable material and create and maintain relevant documents • Identify product performance and configuration improvement areas and feedback to the CTO • Ensure good response times and close communication while items are being resolved • In the future, there may be shift rotation to cover 24x7 support with other geographies (follow the sun).Work with the customer success team:• Ensure customer and partner technical information is kept up to date in appropriate systems including Salesforce. • Hosting scheduled calls and remote sessions with key customer or partner accounts to assist and maintain service calls, provide further advice, guidance where needed • Communicate new release information and ensure upgrade processes are planned and executed seamlessly • Working internally to provide training as needed to customers and partners• Assisting colleagues in validating, documenting and logging of enhancement requests coming from customers and partners • Learning and understanding of technical products • Ensure that there is feedback to relevant teams with any useful information. EG upsell opportunities • Provide feedback to the leadership team on items that could simplify support services efforts What you bring:• Technical background of Technical Support / 1st Line Support / Support Services• A general understanding of PKI, EU eIDAS Regulation, GDPR is desirable but not essential.• This is a technical service role requiring experience of installing operating systems (Windows and Linux), databases and managing cloud services such as Microsoft Azure and AWS. • This role requires excellent self-discipline and timekeeping to manage concurrent tasks. • A helpful, engaging manner is required.• Problem solving mentalityIf this sounds like you, please apply with a CVKeywords: 1st line support, helpdesk support, technical support, Linux, AWS, Windows, Microsoft Azure, cloud, databases, operating systems, PKI, identity verification, access management.
        • london, london
        • permanent
        • £26,000 - £30,000, per year, £26000 - £30000 per annum
        • pareto law
        Job Title: Graduate Solutions Consultant, EMEASalary: Between £26-30,000 REF: J10549:LONSector: IT/TechThe global specialist in Fraud, location and identity intelligence, our client caters to more than 17,000 customers with offices in 19 locations around the world. Customers of theirs include Nike, Tesco and IBM – such is the scale and reach of the organisationThey’re now looking for an ambitious graduate, from a computing, computer science or engineering related discipline, to serve as a subject matter expert and to dovetail with internal teams within the business in delivering services across the EMEA region.  Graduate Solutions Consultant, EMEA Package:A competitive basic salary of between £26-30,000Fully remote, home based working opportunity. You can be based anywhere – giving you real flexibilityExcellent scope for progression, professional and personal developmentVery social and inclusive atmosphere – regular events (socially distanced for now, of course)Healthcare & PensionGraduate Solutions Consultant, EMEA Role: • Attend meetings with business development managers, acting as a subject matter and technical expert. • Work closely with customers to understand and capture requirements in order to provide effective solutions. • Actively drive requirements gathering through detailed onsite workshops, events and remotely. • Present proposals and showcasing products through demonstration to customers alongside members of the sales team.• Work with the wider compliance and fraud solutions team to provide valuable customer feedback to help inform product development. Graduate Solutions Consultant, EMEA:Educated to degree level in a Computer Science/Computing or Engineering related disciplineCompetency with SQL and general database design and architecture an advantageExperience with web services, systems architecture, machine learning and data analytics also beneficialA hands on attitude and technical problem solverSelf-motivated, with a strong desire to succeed and self-disciplined enough to work remotely and autonomouslyAmbitious and driven, with an excellent work ethicSome commercial acumen Next Steps: If you require this job specification or to apply in an alternate format please visit the pareto website. (Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)
        Job Title: Graduate Solutions Consultant, EMEASalary: Between £26-30,000 REF: J10549:LONSector: IT/TechThe global specialist in Fraud, location and identity intelligence, our client caters to more than 17,000 customers with offices in 19 locations around the world. Customers of theirs include Nike, Tesco and IBM – such is the scale and reach of the organisationThey’re now looking for an ambitious graduate, from a computing, computer science or engineering related discipline, to serve as a subject matter expert and to dovetail with internal teams within the business in delivering services across the EMEA region.  Graduate Solutions Consultant, EMEA Package:A competitive basic salary of between £26-30,000Fully remote, home based working opportunity. You can be based anywhere – giving you real flexibilityExcellent scope for progression, professional and personal developmentVery social and inclusive atmosphere – regular events (socially distanced for now, of course)Healthcare & PensionGraduate Solutions Consultant, EMEA Role: • Attend meetings with business development managers, acting as a subject matter and technical expert. • Work closely with customers to understand and capture requirements in order to provide effective solutions. • Actively drive requirements gathering through detailed onsite workshops, events and remotely. • Present proposals and showcasing products through demonstration to customers alongside members of the sales team.• Work with the wider compliance and fraud solutions team to provide valuable customer feedback to help inform product development. Graduate Solutions Consultant, EMEA:Educated to degree level in a Computer Science/Computing or Engineering related disciplineCompetency with SQL and general database design and architecture an advantageExperience with web services, systems architecture, machine learning and data analytics also beneficialA hands on attitude and technical problem solverSelf-motivated, with a strong desire to succeed and self-disciplined enough to work remotely and autonomouslyAmbitious and driven, with an excellent work ethicSome commercial acumen Next Steps: If you require this job specification or to apply in an alternate format please visit the pareto website. (Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)
        • london, london
        • permanent
        • £26,000 - £30,000, per year, £26000 - £30000 per annum
        • pareto law
        Job Title: Graduate Solutions Consultant, EMEASalary: Between £26-30,000 REF: J10549:LONSector: IT/TechThe global specialist in Fraud, location and identity intelligence, our client caters to more than 17,000 customers with offices in 19 locations around the world. Customers of theirs include Nike, Tesco and IBM – such is the scale and reach of the organisationThey’re now looking for an ambitious graduate, from a computing, computer science or engineering related discipline, to serve as a subject matter expert and to dovetail with internal teams within the business in delivering services across the EMEA region.  Graduate Solutions Consultant, EMEA Package:A competitive basic salary of between £26-30,000Fully remote, home based working opportunity. You can be based anywhere – giving you real flexibilityExcellent scope for progression, professional and personal developmentVery social and inclusive atmosphere – regular events (socially distanced for now, of course)Healthcare & PensionGraduate Solutions Consultant, EMEA Role: • Attend meetings with business development managers, acting as a subject matter and technical expert. • Work closely with customers to understand and capture requirements in order to provide effective solutions. • Actively drive requirements gathering through detailed onsite workshops, events and remotely. • Present proposals and showcasing products through demonstration to customers alongside members of the sales team.• Work with the wider compliance and fraud solutions team to provide valuable customer feedback to help inform product development. Graduate Solutions Consultant, EMEA:Educated to degree level in a Computer Science/Computing or Engineering related disciplineCompetency with SQL and general database design and architecture an advantageExperience with web services, systems architecture, machine learning and data analytics also beneficialA hands on attitude and technical problem solverSelf-motivated, with a strong desire to succeed and self-disciplined enough to work remotely and autonomouslyAmbitious and driven, with an excellent work ethicSome commercial acumen Next Steps: If you require this job specification or to apply in an alternate format please visit the pareto website. (Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)
        Job Title: Graduate Solutions Consultant, EMEASalary: Between £26-30,000 REF: J10549:LONSector: IT/TechThe global specialist in Fraud, location and identity intelligence, our client caters to more than 17,000 customers with offices in 19 locations around the world. Customers of theirs include Nike, Tesco and IBM – such is the scale and reach of the organisationThey’re now looking for an ambitious graduate, from a computing, computer science or engineering related discipline, to serve as a subject matter expert and to dovetail with internal teams within the business in delivering services across the EMEA region.  Graduate Solutions Consultant, EMEA Package:A competitive basic salary of between £26-30,000Fully remote, home based working opportunity. You can be based anywhere – giving you real flexibilityExcellent scope for progression, professional and personal developmentVery social and inclusive atmosphere – regular events (socially distanced for now, of course)Healthcare & PensionGraduate Solutions Consultant, EMEA Role: • Attend meetings with business development managers, acting as a subject matter and technical expert. • Work closely with customers to understand and capture requirements in order to provide effective solutions. • Actively drive requirements gathering through detailed onsite workshops, events and remotely. • Present proposals and showcasing products through demonstration to customers alongside members of the sales team.• Work with the wider compliance and fraud solutions team to provide valuable customer feedback to help inform product development. Graduate Solutions Consultant, EMEA:Educated to degree level in a Computer Science/Computing or Engineering related disciplineCompetency with SQL and general database design and architecture an advantageExperience with web services, systems architecture, machine learning and data analytics also beneficialA hands on attitude and technical problem solverSelf-motivated, with a strong desire to succeed and self-disciplined enough to work remotely and autonomouslyAmbitious and driven, with an excellent work ethicSome commercial acumen Next Steps: If you require this job specification or to apply in an alternate format please visit the pareto website. (Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)

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