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        • hatfield, east of england
        • permanent
        • £23,000 - £28,000 per year
        • randstad technologies
        1st Line IT Support Technician - Hatfield - £23-28,000pa1st Line IT Support Technician required for a leading IT consultancy in the Watford area. My client are looking for an IT support technician with an eagerness to learn, good phone manner, and customer service skills. The IT support technician be technically competent and ideally someone with 6 months+ experience in a similar service role. You'll be the first line of support for my clients various partners over email and occasionally on the phone so both written and spoken communication is imperative. My client can also offer plenty of career development and will give you the chance to pick up new skills and the possibility of moving into a career in infrastructure, development, or management. Key skills:Great communicationGreat attitudeExperience in Windows, OS, Linux Willingness and eagerness to learnPersonable If the above role is of interest then please forward your CV to Kyle Sotiris at Randstad for an initial telephone screening. This is a quick two stage process with the client able to get someone started as early as October.1st Line IT Support Technician - Hatfield - £23-28,000pa Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        1st Line IT Support Technician - Hatfield - £23-28,000pa1st Line IT Support Technician required for a leading IT consultancy in the Watford area. My client are looking for an IT support technician with an eagerness to learn, good phone manner, and customer service skills. The IT support technician be technically competent and ideally someone with 6 months+ experience in a similar service role. You'll be the first line of support for my clients various partners over email and occasionally on the phone so both written and spoken communication is imperative. My client can also offer plenty of career development and will give you the chance to pick up new skills and the possibility of moving into a career in infrastructure, development, or management. Key skills:Great communicationGreat attitudeExperience in Windows, OS, Linux Willingness and eagerness to learnPersonable If the above role is of interest then please forward your CV to Kyle Sotiris at Randstad for an initial telephone screening. This is a quick two stage process with the client able to get someone started as early as October.1st Line IT Support Technician - Hatfield - £23-28,000pa Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • camden, london
        • permanent
        • £25,000 - £35,000 per year
        • randstad technologies
        IT Support Engineer, London, £25,000-£35,000Company profile:You will be working as an IT Support Engineer for a brilliant Education focused SaaS provider based in central London.Their product offering focuses on educational delivery, and has suites to suit a wide range of needs, including Job seekers, Apprentices, Tutors/colleges, and private businesses that provide their own training programmes.They have seen incredible growth over the last few years, consistently achieving 100% YoY growth, and will likely exceed that this year- Thus the reason they are taking on a new IT Support Engineer.Responsibilities:Investigate and resolve issues reported by Customers, where you can.Monitor and prioritise tickets, and escalate where necessary.Work with the Customers and the Support team to identify reported tech issues, provide information to customers, and manage expectations.Document issues requiring development changes, while identifying the root cause of issues and recommend actions to avoid them happening again.Necessary skills:Experience working in a Customer Support role.Experience in an IT Technical support environment.Excellent phone manner, and strong written and verbal communication skills.Knowledge of Office 365 applications.On offer is a salary between £25,000-£35,000. Their office is based in Central London and will be a mix of WFH and office based working.What to do next:If you are interested please click apply now to forward me an up to date copy of your CV. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        IT Support Engineer, London, £25,000-£35,000Company profile:You will be working as an IT Support Engineer for a brilliant Education focused SaaS provider based in central London.Their product offering focuses on educational delivery, and has suites to suit a wide range of needs, including Job seekers, Apprentices, Tutors/colleges, and private businesses that provide their own training programmes.They have seen incredible growth over the last few years, consistently achieving 100% YoY growth, and will likely exceed that this year- Thus the reason they are taking on a new IT Support Engineer.Responsibilities:Investigate and resolve issues reported by Customers, where you can.Monitor and prioritise tickets, and escalate where necessary.Work with the Customers and the Support team to identify reported tech issues, provide information to customers, and manage expectations.Document issues requiring development changes, while identifying the root cause of issues and recommend actions to avoid them happening again.Necessary skills:Experience working in a Customer Support role.Experience in an IT Technical support environment.Excellent phone manner, and strong written and verbal communication skills.Knowledge of Office 365 applications.On offer is a salary between £25,000-£35,000. Their office is based in Central London and will be a mix of WFH and office based working.What to do next:If you are interested please click apply now to forward me an up to date copy of your CV. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • chippenham, south west
        • permanent
        • £19,000 - £22,000 per year
        • randstad technologies
        Service Desk Analyst/ Chippenham/ £19,000-£22,000Company profile:You will be working as a Service Desk Analyst for an excellent logistics company based in Chippenham.They're a household name when it comes to B2B logistics, and have a very impressive client book, some of the biggest brands in the UK and abroad trust them to deliver- Including Sainsburys, Asda, Wickes, and the Co-Operative Group.They're also going through a really exciting period of transformation on the tech side of things, moving away from a "keep the lights on" model towards a tech driven transformation.Responsibilities:Provide first line tech supportEnsure any problems that can't be solved by the service desk are appropriately escalatedMaintenance of user security and completion of service requestsMonitor and maintain ticket queues, ensuring incidents are responded to in line with SLAsProvide best in class customer service What skills do you need?Knowledge of IT Infrastructure, desktop and business applicationsGood technical knowledge Windows, Networks, O365Experience working within a Service Desk roleGood phone manner and strong customer service skillsIn return this role is offering a salary between £19,000-£21,000 depending on experience. They also offer 25 days holiday and an excellent career progression structure.This role is based in Chippenham on a 1 week office and 1 week WFH basis.What to do next?My client are reviewing CVs asap, if you are interested please click apply now to forward me an up to date copy of your CV Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Service Desk Analyst/ Chippenham/ £19,000-£22,000Company profile:You will be working as a Service Desk Analyst for an excellent logistics company based in Chippenham.They're a household name when it comes to B2B logistics, and have a very impressive client book, some of the biggest brands in the UK and abroad trust them to deliver- Including Sainsburys, Asda, Wickes, and the Co-Operative Group.They're also going through a really exciting period of transformation on the tech side of things, moving away from a "keep the lights on" model towards a tech driven transformation.Responsibilities:Provide first line tech supportEnsure any problems that can't be solved by the service desk are appropriately escalatedMaintenance of user security and completion of service requestsMonitor and maintain ticket queues, ensuring incidents are responded to in line with SLAsProvide best in class customer service What skills do you need?Knowledge of IT Infrastructure, desktop and business applicationsGood technical knowledge Windows, Networks, O365Experience working within a Service Desk roleGood phone manner and strong customer service skillsIn return this role is offering a salary between £19,000-£21,000 depending on experience. They also offer 25 days holiday and an excellent career progression structure.This role is based in Chippenham on a 1 week office and 1 week WFH basis.What to do next?My client are reviewing CVs asap, if you are interested please click apply now to forward me an up to date copy of your CV Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • glasgow, scotland
        • permanent
        • £17,150 per year
        • randstad technologies
        Junior IT Support Engineer, Glasgow, £17,150Company profile:You will be working as a Junior IT Support Engineer for a Global Provider of storage and support services. They pride themselves on the quality of their service and have built an impressive client book. They provide a number of services including, Storage/Network maintenance services, hardware installations/upgrades/disposals, and data centre relocation, among other responsibilities.This role will suit someone who is looking to take their first step in their IT Career who has studied it at College or University, or someone who is at the beginning of their journey but looking for progression. Responsibilities:Answering telephone calls to the service deskEnsure tickets are properly logged and prioritizedAssist customers in incident resolutionLog, assign, and manage support ticketsImage and dispatch Laptops/DesktopsWhat do you need?Good customer service skillsGood telephone mannerSome experience with IT, either from College or UniversitySome IT Support experience (preferred not essential)What to do next:If you are interested please click apply now to forward me an up to date copy of your CV Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Junior IT Support Engineer, Glasgow, £17,150Company profile:You will be working as a Junior IT Support Engineer for a Global Provider of storage and support services. They pride themselves on the quality of their service and have built an impressive client book. They provide a number of services including, Storage/Network maintenance services, hardware installations/upgrades/disposals, and data centre relocation, among other responsibilities.This role will suit someone who is looking to take their first step in their IT Career who has studied it at College or University, or someone who is at the beginning of their journey but looking for progression. Responsibilities:Answering telephone calls to the service deskEnsure tickets are properly logged and prioritizedAssist customers in incident resolutionLog, assign, and manage support ticketsImage and dispatch Laptops/DesktopsWhat do you need?Good customer service skillsGood telephone mannerSome experience with IT, either from College or UniversitySome IT Support experience (preferred not essential)What to do next:If you are interested please click apply now to forward me an up to date copy of your CV Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • farnborough, south east
        • temporary
        • £18,000 - £22,000 per year
        • randstad inhouse services
        Are you working in IT? Do you specialise in app? Our client is looking for a junior data apps speciaist to join their helpdesk. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. You will be reporting in to the helpdesk manager and your main responsbilities will be to provide 1st line (helpdesk) application support to external customers, assisting them with enquiries and software problems via phone, email or onsite.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayTemp to permWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)Up to £22k per annum dependent on experienceHome working allowedResponsibilities:To provide technical support; answering support queries either onsite or via phone or emailTo maintain a high degree of customer service for all support queries and adhere to all service management principlesTo take ownership of user problems and be proactive when dealing with user issuesTo log all calls on the ticket system and maintain full documentationRespond to enquiries from clients and help them resolve any query or software problemsSupport users in the use of sleep diagnostics and sleep therapy equipment by providing necessary training and adviceTo allocate more complex issues to the senior support member or Clinical SpecialistTo liaise with external support where problems cannot be resolved in houseTo keep account managers updated with issues logged by their customersTo assist account managers with quotation requests and product recommendationsRequirements:Good attention to detail and ability to work in a regulated industryRelevant 1st line / Helpdesk support experience would be beneficialStrong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7, 8, 10)Knowledge of Bluetooth connectivity with Apple and Android mobile operating systems would be beneficialExperience using and troubleshooting general windows and office applicationsBasic understanding of PC hardware set-up and configurationExcellent telephone manner and face to face communication skillsUnderstanding of the importance of GDPR and data privacyMCP certification would be beneficial, but is not essentialIf you think you tick all the right boxes then click apply now!
        Are you working in IT? Do you specialise in app? Our client is looking for a junior data apps speciaist to join their helpdesk. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. You will be reporting in to the helpdesk manager and your main responsbilities will be to provide 1st line (helpdesk) application support to external customers, assisting them with enquiries and software problems via phone, email or onsite.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayTemp to permWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)Up to £22k per annum dependent on experienceHome working allowedResponsibilities:To provide technical support; answering support queries either onsite or via phone or emailTo maintain a high degree of customer service for all support queries and adhere to all service management principlesTo take ownership of user problems and be proactive when dealing with user issuesTo log all calls on the ticket system and maintain full documentationRespond to enquiries from clients and help them resolve any query or software problemsSupport users in the use of sleep diagnostics and sleep therapy equipment by providing necessary training and adviceTo allocate more complex issues to the senior support member or Clinical SpecialistTo liaise with external support where problems cannot be resolved in houseTo keep account managers updated with issues logged by their customersTo assist account managers with quotation requests and product recommendationsRequirements:Good attention to detail and ability to work in a regulated industryRelevant 1st line / Helpdesk support experience would be beneficialStrong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7, 8, 10)Knowledge of Bluetooth connectivity with Apple and Android mobile operating systems would be beneficialExperience using and troubleshooting general windows and office applicationsBasic understanding of PC hardware set-up and configurationExcellent telephone manner and face to face communication skillsUnderstanding of the importance of GDPR and data privacyMCP certification would be beneficial, but is not essentialIf you think you tick all the right boxes then click apply now!
        • coalville, east midlands
        • permanent
        • £23,000 - £25,000, per year, Holiday Pay + Pension
        • randstad cpe
        IT Service Desk Analyst 1st Line / IT Servive Desk - Leading CompanyAre you an experienced 1st line or servivce desk professional seeking work with a leading employer?Our leading construction based client are seeking a motivated and professional IT Service Desk Analsyt on a long term contract (initially home based). Working as part of a highly sucessful team, you will help provide 1st line response to the business accross the UK Immediate start available Excellent working environment Training and progression £Neg depending on experience Rota basis 6am - 2:30pm, 7am - 3:30pm and 8:30am to 5pm with some on call requirements (work from home)Initially contract with potential for permanent Experience Needed:Excellent communication skills Experience of 1st line IT service delivery Self-motivated individualGood attention to detail and able to work under presure Solid technical support background with knowledge of Microsoft operating systems, Google, Active Directory Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        IT Service Desk Analyst 1st Line / IT Servive Desk - Leading CompanyAre you an experienced 1st line or servivce desk professional seeking work with a leading employer?Our leading construction based client are seeking a motivated and professional IT Service Desk Analsyt on a long term contract (initially home based). Working as part of a highly sucessful team, you will help provide 1st line response to the business accross the UK Immediate start available Excellent working environment Training and progression £Neg depending on experience Rota basis 6am - 2:30pm, 7am - 3:30pm and 8:30am to 5pm with some on call requirements (work from home)Initially contract with potential for permanent Experience Needed:Excellent communication skills Experience of 1st line IT service delivery Self-motivated individualGood attention to detail and able to work under presure Solid technical support background with knowledge of Microsoft operating systems, Google, Active Directory Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • coalville, east midlands
        • permanent
        • £23,000 - £25,000, per year, Holiday Pay + Pension
        • randstad cpe
        IT Service Desk Analyst 1st Line / IT Service Desk Analyst - Coalville - Leading company - Immediate start Are you an experienced Service Desk or 1st line professional seeking a new challenge with a leading company? Are you a problem solver and customer focused?Our leading Construction based client are seeking a motivated and driven IT Service Desk Analyst to work from there head office near Coalville. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK Immediate start available Excellent working environment Training and progression £Neg depending on experience Rota basis 6am - 2:30pm, 7am - 3:30pm and 8:30am to 5pm with some on call requirements (work from home)Initially contract with potential for permanent Duties Include: Respond & troubleshoot incidents and service requests related to a variety of IT Services.Log all incoming incidents and service requests according to ITIL processes and local procedures in our Service Management SystemEnsure that incoming incidents and service requests are correctly categorised and recordedProvide first line support service, making decisions on the best time to resolve the problem over the phone or call backReporting incidents to 3rd party suppliers and monitoring their response.Monitoring of systems and backup processes process.User provisioning for Active Directory, Email and our ERP system (Enterprise One) along with a variety of other IT systems.Direct unresolved issues to next level supportExperience Needed:Confident and professional telephone manner backed up with good IT technical skills,Able to work as part of a team and deliver in a busy pressurised environment.A proactive and self-motivated individual, you will have the ability to stay calm and positive under pressure.Good organisational skills and attention to detail Solid technical support background with knowledge of Microsoft operating systems, Google, Active DirectoryBe able to troubleshoot basic end user issues on various software, hardware and network systemsITIL qualification advantageous however not essential.Experience of working on an IT Service DeskFor further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        IT Service Desk Analyst 1st Line / IT Service Desk Analyst - Coalville - Leading company - Immediate start Are you an experienced Service Desk or 1st line professional seeking a new challenge with a leading company? Are you a problem solver and customer focused?Our leading Construction based client are seeking a motivated and driven IT Service Desk Analyst to work from there head office near Coalville. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK Immediate start available Excellent working environment Training and progression £Neg depending on experience Rota basis 6am - 2:30pm, 7am - 3:30pm and 8:30am to 5pm with some on call requirements (work from home)Initially contract with potential for permanent Duties Include: Respond & troubleshoot incidents and service requests related to a variety of IT Services.Log all incoming incidents and service requests according to ITIL processes and local procedures in our Service Management SystemEnsure that incoming incidents and service requests are correctly categorised and recordedProvide first line support service, making decisions on the best time to resolve the problem over the phone or call backReporting incidents to 3rd party suppliers and monitoring their response.Monitoring of systems and backup processes process.User provisioning for Active Directory, Email and our ERP system (Enterprise One) along with a variety of other IT systems.Direct unresolved issues to next level supportExperience Needed:Confident and professional telephone manner backed up with good IT technical skills,Able to work as part of a team and deliver in a busy pressurised environment.A proactive and self-motivated individual, you will have the ability to stay calm and positive under pressure.Good organisational skills and attention to detail Solid technical support background with knowledge of Microsoft operating systems, Google, Active DirectoryBe able to troubleshoot basic end user issues on various software, hardware and network systemsITIL qualification advantageous however not essential.Experience of working on an IT Service DeskFor further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • coalville, east midlands
        • permanent
        • £21,000 - £25,000, per year, Holiday Pay + Pension
        • randstad cpe
        IT Service Desk Analyst IT Service Desk Analyst - Coalville - Leading company - Immediate start Are you an experienced Service Desk professional seeking a new challenge with a leading company? Are you a problem solver and customer focused?Our leading Construction based client are seeking a motivated and driven IT Service Desk Analyst to work from there head office near Coalville. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK Immediate start available Excellent working environment Training and progression £Neg depending on experience Rota basis 6am - 2:30pm, 7am - 3:30pm and 8:30am to 5pm with some on call requirements (work from home)Initially contract with potential for permanent Duties Include: Respond & troubleshoot incidents and service requests related to a variety of IT Services.Log all incoming incidents and service requests according to ITIL processes and local procedures in our Service Management SystemEnsure that incoming incidents and service requests are correctly categorised and recordedProvide first line support service, making decisions on the best time to resolve the problem over the phone or call backReporting incidents to 3rd party suppliers and monitoring their response.Monitoring of systems and backup processes process.User provisioning for Active Directory, Email and our ERP system (Enterprise One) along with a variety of other IT systems.Direct unresolved issues to next level supportExperience Needed:Confident and professional telephone manner backed up with good IT technical skills,Able to work as part of a team and deliver in a busy pressurised environment.A proactive and self-motivated individual, you will have the ability to stay calm and positive under pressure.Good organisational skills and attention to detail Solid technical support background with knowledge of Microsoft operating systems, Google, Active DirectoryBe able to troubleshoot basic end user issues on various software, hardware and network systemsITIL qualification advantageous however not essential.Experience of working on an IT Service DeskFor further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        IT Service Desk Analyst IT Service Desk Analyst - Coalville - Leading company - Immediate start Are you an experienced Service Desk professional seeking a new challenge with a leading company? Are you a problem solver and customer focused?Our leading Construction based client are seeking a motivated and driven IT Service Desk Analyst to work from there head office near Coalville. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK Immediate start available Excellent working environment Training and progression £Neg depending on experience Rota basis 6am - 2:30pm, 7am - 3:30pm and 8:30am to 5pm with some on call requirements (work from home)Initially contract with potential for permanent Duties Include: Respond & troubleshoot incidents and service requests related to a variety of IT Services.Log all incoming incidents and service requests according to ITIL processes and local procedures in our Service Management SystemEnsure that incoming incidents and service requests are correctly categorised and recordedProvide first line support service, making decisions on the best time to resolve the problem over the phone or call backReporting incidents to 3rd party suppliers and monitoring their response.Monitoring of systems and backup processes process.User provisioning for Active Directory, Email and our ERP system (Enterprise One) along with a variety of other IT systems.Direct unresolved issues to next level supportExperience Needed:Confident and professional telephone manner backed up with good IT technical skills,Able to work as part of a team and deliver in a busy pressurised environment.A proactive and self-motivated individual, you will have the ability to stay calm and positive under pressure.Good organisational skills and attention to detail Solid technical support background with knowledge of Microsoft operating systems, Google, Active DirectoryBe able to troubleshoot basic end user issues on various software, hardware and network systemsITIL qualification advantageous however not essential.Experience of working on an IT Service DeskFor further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • croydon, london
        • permanent
        • £21,000 - £25,000, per year, Holiday Pay + Pension
        • randstad cpe
        1st Line IT Support Engineer1st Line IT Support Engineer - Croydon - Leading company - Immediate start Are you seeking a career in IT with a leading company?Are you passionate about IT and a team player? Are you a problem solver and customer focused?Our leading Property based client are seeking a motivated and driven 1st Line IT Support Engineer to work from there head office in Croydon. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK. We are seeking a candidate who is apssionate about IT and seeking a 1st line role where they can be trained and developed into a team player Immediate start available Excellent working environment Training and progression - Full training provided £29k-£25k depending on experience 9am to 5:30pm Monday to Friday Duties Include:Setting up and configuring new laptops and desktopsEnsure helpdesk tickets and phones are answered and actioned as appropriateEscalating IT issues to 2nd line support where necessaryDiagnosing and resolving technical issuesUndertaking small- to medium-sized IT projects as instructed by the IT managerProviding desktop and laptop supportInstalling authorised software to laptops and desktopsEnsuring security and upgrades are applied to desktops and laptops and kept up to dateFault finding on laptops and desktopsReporting faults and maintaining logs on desktops and laptopsCompleting internal user moves including phonesPatching of network and phonesEnsuring all logs for equipment and users are maintainedCreating purchase requisitions for IT hardware/softwareSetting up new users and disabling expired accounts in accordance with HR requirementsExperience Needed:Team worker Positive attitude and good problem solving skills Experience of building or repairing PC's would be an advantage Basic understanding of NetworkingAdept with Windows 10 and Office 2013-16Willingness to learnGCSE Maths & English (Or equivalent)Fluent English (written and verbal)MUST be a driver and access to car For further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        1st Line IT Support Engineer1st Line IT Support Engineer - Croydon - Leading company - Immediate start Are you seeking a career in IT with a leading company?Are you passionate about IT and a team player? Are you a problem solver and customer focused?Our leading Property based client are seeking a motivated and driven 1st Line IT Support Engineer to work from there head office in Croydon. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK. We are seeking a candidate who is apssionate about IT and seeking a 1st line role where they can be trained and developed into a team player Immediate start available Excellent working environment Training and progression - Full training provided £29k-£25k depending on experience 9am to 5:30pm Monday to Friday Duties Include:Setting up and configuring new laptops and desktopsEnsure helpdesk tickets and phones are answered and actioned as appropriateEscalating IT issues to 2nd line support where necessaryDiagnosing and resolving technical issuesUndertaking small- to medium-sized IT projects as instructed by the IT managerProviding desktop and laptop supportInstalling authorised software to laptops and desktopsEnsuring security and upgrades are applied to desktops and laptops and kept up to dateFault finding on laptops and desktopsReporting faults and maintaining logs on desktops and laptopsCompleting internal user moves including phonesPatching of network and phonesEnsuring all logs for equipment and users are maintainedCreating purchase requisitions for IT hardware/softwareSetting up new users and disabling expired accounts in accordance with HR requirementsExperience Needed:Team worker Positive attitude and good problem solving skills Experience of building or repairing PC's would be an advantage Basic understanding of NetworkingAdept with Windows 10 and Office 2013-16Willingness to learnGCSE Maths & English (Or equivalent)Fluent English (written and verbal)MUST be a driver and access to car For further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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