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        • wymondham, east of england
        • temporary
        • £10.00 - £11.00 per hour
        • full-time
        Principal purpose of the roleTo install, support and enhance the force network and telephony systems by undertaking technical tasks, delivering project work and providing customer support.Main activities of the role The operation, configuration and maintenance of the force network and telephony systemsLiaising with internal customers to identify and resolve incidents and problems, responding to requests for service and delivering project work packagesResearching, identifying and delivering new technology to reduce costs, improve performance and support business processesApplying ITIL Service Management and PRINCE2 project management methodologies as requiredProviding 3rd line support and expertise in the network field within the ICT department and forces, and to external forces and agencies as requiredLiaising with and managing external contractors, consultants and suppliersDealing with security related incidents in line with force policies, external guidance and appropriate regulations from external agencies such as NCSC.Creating, updating and enhancing documentation, including writing technical instructions, drawing diagrams and creating wiki style pagesProducing reports on technical and functional aspects of networking and telephony to all levels of audience including general users, senior officers, external technical experts, etc.Data Analysis - interpretation of complex numerical data generated by network management systems, and interpretation, processing and presentation as requiredDeveloping and maintaining own technical knowledge in networking and telephony and working to develop that of others in the team and departmentProvide flexible working hours / overtime / on-call as requiredAny other duties commensurate with the role and grade as may reasonably be required by line management.Desirable skills:Strong security knowledge including Cisco ASA / FirepowerIP voice / video / telephone experience to include MS Teams, Cisco CUCMRandstad Business Support is acting as an Employment Business in relation to this vacancy.
        Principal purpose of the roleTo install, support and enhance the force network and telephony systems by undertaking technical tasks, delivering project work and providing customer support.Main activities of the role The operation, configuration and maintenance of the force network and telephony systemsLiaising with internal customers to identify and resolve incidents and problems, responding to requests for service and delivering project work packagesResearching, identifying and delivering new technology to reduce costs, improve performance and support business processesApplying ITIL Service Management and PRINCE2 project management methodologies as requiredProviding 3rd line support and expertise in the network field within the ICT department and forces, and to external forces and agencies as requiredLiaising with and managing external contractors, consultants and suppliersDealing with security related incidents in line with force policies, external guidance and appropriate regulations from external agencies such as NCSC.Creating, updating and enhancing documentation, including writing technical instructions, drawing diagrams and creating wiki style pagesProducing reports on technical and functional aspects of networking and telephony to all levels of audience including general users, senior officers, external technical experts, etc.Data Analysis - interpretation of complex numerical data generated by network management systems, and interpretation, processing and presentation as requiredDeveloping and maintaining own technical knowledge in networking and telephony and working to develop that of others in the team and departmentProvide flexible working hours / overtime / on-call as requiredAny other duties commensurate with the role and grade as may reasonably be required by line management.Desirable skills:Strong security knowledge including Cisco ASA / FirepowerIP voice / video / telephone experience to include MS Teams, Cisco CUCMRandstad Business Support is acting as an Employment Business in relation to this vacancy.
        • porth, wales
        • temporary
        • £10.97 per hour
        • full-time
        Are you a meticulous Desktop Support Assistant with an excellent attention to detail? Keen to work in the public sector/local government? We have an exciting opportunity to work within a busy department of a client based within Rhondda Cynon Taff. Offering full time hours, this is a fantastic opportunity for someone looking for their next career move. If you are happy to take on a temporary contract, are immediately available for work and are able to demonstrate the below skill set, don't hesitate; apply today!RESPONSIBILITIES:Supporting Customers on a 1:1 basisTaking queries over the telephoneShowing customers how to access systemsResolving all IT related problems and queriesFor this post you MUST:Be confident with Technologies and ITHave similar experience in a Desktop Support roleBe confident in dealing with peopleBe available for an immediate startRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a meticulous Desktop Support Assistant with an excellent attention to detail? Keen to work in the public sector/local government? We have an exciting opportunity to work within a busy department of a client based within Rhondda Cynon Taff. Offering full time hours, this is a fantastic opportunity for someone looking for their next career move. If you are happy to take on a temporary contract, are immediately available for work and are able to demonstrate the below skill set, don't hesitate; apply today!RESPONSIBILITIES:Supporting Customers on a 1:1 basisTaking queries over the telephoneShowing customers how to access systemsResolving all IT related problems and queriesFor this post you MUST:Be confident with Technologies and ITHave similar experience in a Desktop Support roleBe confident in dealing with peopleBe available for an immediate startRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • chelmsford, east of england
        • temporary
        • competitive
        • part-time
        A well respected client of ours based in Essex is looking for a Sampling Technician to join their team on a part time basis.The role will be paying £10 an hour and is on a temporary basis till the end of the year.Please get in touch ASAP to book an interviewRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A well respected client of ours based in Essex is looking for a Sampling Technician to join their team on a part time basis.The role will be paying £10 an hour and is on a temporary basis till the end of the year.Please get in touch ASAP to book an interviewRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • wymondham, east of england
        • temporary
        • £11.00 - £12.50 per hour
        • full-time
        Norfolk Constabulary is looking for a Service Desk Support team member to join the integral Service Desk team based at the head office in Wymondham. This role is to cover a maternity leave until April 2021. You will based in the office with another team member; where COVID19 guidelines are strictly adhered to. It is a 37 hour week and hours are between 8am - 5pm. The main responsibilities of the role are:Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.Provide a single point of contact for all customers of ICT.To undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA's.Responsible for reassigning tickets to 3rd line support teams where appropriate.Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.This role would suit a candidate who has excellent customer service experience and a natural interest in IT. You must be able to demonstrate competent literacy and analytical skills and a a sound working knowledge of Microsoft Office. Proven experience of providing customer service in a call centre, or similar environment, would be beneficial.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        Norfolk Constabulary is looking for a Service Desk Support team member to join the integral Service Desk team based at the head office in Wymondham. This role is to cover a maternity leave until April 2021. You will based in the office with another team member; where COVID19 guidelines are strictly adhered to. It is a 37 hour week and hours are between 8am - 5pm. The main responsibilities of the role are:Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.Provide a single point of contact for all customers of ICT.To undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA's.Responsible for reassigning tickets to 3rd line support teams where appropriate.Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.This role would suit a candidate who has excellent customer service experience and a natural interest in IT. You must be able to demonstrate competent literacy and analytical skills and a a sound working knowledge of Microsoft Office. Proven experience of providing customer service in a call centre, or similar environment, would be beneficial.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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