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        • st asaph, wales
        • contract
        • £25.16 - £30.63 per hour
        • randstad business support
        A fantastic opportunity has arisen for a 6 month contract as Head of Complaints based in North WalesThe post holder will have delegated responsibility and accountability to the Associate Directorof Quality Assurance for the operational development and management of the organisationsarrangements for responding to complaints as set out by the Welsh Government 2011Regulations.The post holder will work alongside the Head of Patient and Carer Experience to providecorporate leadership in the development of consistent complaints management with robustsystems and processes to facilitate integrated quality/risk management. The post holder withtheir locality/ area peers will contribute to the identification of trends and themes for priorityactions and to work with colleagues in clinical services in each area to demonstrate timelyclosure of complaints and that lessons learned have been identified and implemented.The post holder will take responsibility for monitoring trends and themes and common issuesarising from each area which may need themed reviews, as well as providing Quality and Safetyreports for the Health Board as required.In summary the successful candidate will be expected to:· Implement a new process for handling complaint· Deliver training to the team· Manage and work on a backlog of complaints· Manage some of the teamif you have relevant experience and are available for a 6 month contract please apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A fantastic opportunity has arisen for a 6 month contract as Head of Complaints based in North WalesThe post holder will have delegated responsibility and accountability to the Associate Directorof Quality Assurance for the operational development and management of the organisationsarrangements for responding to complaints as set out by the Welsh Government 2011Regulations.The post holder will work alongside the Head of Patient and Carer Experience to providecorporate leadership in the development of consistent complaints management with robustsystems and processes to facilitate integrated quality/risk management. The post holder withtheir locality/ area peers will contribute to the identification of trends and themes for priorityactions and to work with colleagues in clinical services in each area to demonstrate timelyclosure of complaints and that lessons learned have been identified and implemented.The post holder will take responsibility for monitoring trends and themes and common issuesarising from each area which may need themed reviews, as well as providing Quality and Safetyreports for the Health Board as required.In summary the successful candidate will be expected to:· Implement a new process for handling complaint· Deliver training to the team· Manage and work on a backlog of complaints· Manage some of the teamif you have relevant experience and are available for a 6 month contract please apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • kildare, international
        • temporary
        • £30,000 - £31,000 per year
        • randstad financial services
        Key Accountabilities and Main ResponsibilitiesEnsure the timely and accurate delivery of all compliance functional activities as directed by the Head of Risk and Compliance, including (but not limited to):Manage all correspondence, reporting and other contact with the CBI in consultation with the Head of Risk and Compliance.Support the Head of Risk and Compliance on all reporting requirements to internal and external stakeholders (for example, BPFI).Develop relationships with key internal and external stakeholders to ensure effective and efficient service delivery.Oversight of Conflict of Interest policy and process. Ownership of development and delivery of Compliance training. Provide ad hoc advice and support to the business as required. Experience & Personal AttributesMinimum of five years financial services experience in compliance, risk, audit or a control role, including at least two years in a general compliance role.A strong understanding of the regulatory codes of conduct application to credit servicing firms. A good understanding and experience of credit servicing and associated banking processes, financial products and/or systems.An aptitude for the compliance discipline being able to effective identify compliance issues.Good organisational skills, with ability to prioritise, multi-task, and meet deadlines while working in a high pressure environment, and to motivate and lead other team members to do so also.Clear and concise oral and written communication skills.Confident engaging with senior stakeholders and adept at developing and managing collaborative relationships. Qualifications The ACOI Professional Diploma in Compliance is advantageous.Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Key Accountabilities and Main ResponsibilitiesEnsure the timely and accurate delivery of all compliance functional activities as directed by the Head of Risk and Compliance, including (but not limited to):Manage all correspondence, reporting and other contact with the CBI in consultation with the Head of Risk and Compliance.Support the Head of Risk and Compliance on all reporting requirements to internal and external stakeholders (for example, BPFI).Develop relationships with key internal and external stakeholders to ensure effective and efficient service delivery.Oversight of Conflict of Interest policy and process. Ownership of development and delivery of Compliance training. Provide ad hoc advice and support to the business as required. Experience & Personal AttributesMinimum of five years financial services experience in compliance, risk, audit or a control role, including at least two years in a general compliance role.A strong understanding of the regulatory codes of conduct application to credit servicing firms. A good understanding and experience of credit servicing and associated banking processes, financial products and/or systems.An aptitude for the compliance discipline being able to effective identify compliance issues.Good organisational skills, with ability to prioritise, multi-task, and meet deadlines while working in a high pressure environment, and to motivate and lead other team members to do so also.Clear and concise oral and written communication skills.Confident engaging with senior stakeholders and adept at developing and managing collaborative relationships. Qualifications The ACOI Professional Diploma in Compliance is advantageous.Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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