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    • west london, london
    • temporary
    • £16.00 - £16.76 per hour
    • randstad cpe
    Job Role: Housing Officer Salary: £16.76 per hour Location: West London Hours: 35 hours per week Monday - Friday 9:00am to 5:00pm temp role on going 3months+ This is an exciting Housing Officer job for an experienced professional based in a Local Authority in West London.The main duties of this Housing Officer job are as follows;To administer and process discretionary housing payment and discretionary council tax payment applicationsTo be responsible for all aspects of the assessment of applications for Housing/Council Tax Benefit and renewal of ongoing casesTo acquire and retain a comprehensive knowledge of the Benefits, Image and processing systems to input/amend/cancel/all claims/ retrieve information in order that Housing/Council Tax Support applications are administered in accordance with Statutory Regulations and the Council's policies and procedures. To check output and report errors to the Computer Development OfficerAcquire an extensive and detailed knowledge of Welfare Benefits and services provided by Government Agencies, and the voluntary sector, e.g. DWP, Social Services, CAB, Law Centres, etc. to advise on service provided, including claim procedures.To compose and draft detailed letters utilising Word as and when appropriate in response to enquires including explanations giving breakdowns of assessments and payments, stage one complaints and other routine correspondence from claimants.To be able to use the payment/reconciliation system to obtain information on missing payments and to ensure that missing/returned cheque/BACS credits are re-issued or cancelled in accordance with Council procedures.To identify possible fraudulent claims and refer to the Investigation Team for action.To attend court as requiredSkills/Knowledge/ExperienceTo demonstrate comprehensive Benefits legislation in order to administer applications for Housing/Council Tax Support entitlement and paymentTo evidence good analytical skills, using them to examine case files and to make decisions in an impartial manner.To possess good verbal and written communication skills and to be able to communicate effectively in a variety of ways in liaison with customers, council staff and external agencies.To possess good knowledge of Word and Excel and to demonstrate the ability to learn computer systems required for carrying out duties of a Housing Benefit OfficerSelf-reliant and well organised to be able to prioritise and manage a wide-range of tasks and achieve results, within tight deadlines and in a pressurized environment.Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.To apply for this Housing Officer job please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Housing Officer Salary: £16.76 per hour Location: West London Hours: 35 hours per week Monday - Friday 9:00am to 5:00pm temp role on going 3months+ This is an exciting Housing Officer job for an experienced professional based in a Local Authority in West London.The main duties of this Housing Officer job are as follows;To administer and process discretionary housing payment and discretionary council tax payment applicationsTo be responsible for all aspects of the assessment of applications for Housing/Council Tax Benefit and renewal of ongoing casesTo acquire and retain a comprehensive knowledge of the Benefits, Image and processing systems to input/amend/cancel/all claims/ retrieve information in order that Housing/Council Tax Support applications are administered in accordance with Statutory Regulations and the Council's policies and procedures. To check output and report errors to the Computer Development OfficerAcquire an extensive and detailed knowledge of Welfare Benefits and services provided by Government Agencies, and the voluntary sector, e.g. DWP, Social Services, CAB, Law Centres, etc. to advise on service provided, including claim procedures.To compose and draft detailed letters utilising Word as and when appropriate in response to enquires including explanations giving breakdowns of assessments and payments, stage one complaints and other routine correspondence from claimants.To be able to use the payment/reconciliation system to obtain information on missing payments and to ensure that missing/returned cheque/BACS credits are re-issued or cancelled in accordance with Council procedures.To identify possible fraudulent claims and refer to the Investigation Team for action.To attend court as requiredSkills/Knowledge/ExperienceTo demonstrate comprehensive Benefits legislation in order to administer applications for Housing/Council Tax Support entitlement and paymentTo evidence good analytical skills, using them to examine case files and to make decisions in an impartial manner.To possess good verbal and written communication skills and to be able to communicate effectively in a variety of ways in liaison with customers, council staff and external agencies.To possess good knowledge of Word and Excel and to demonstrate the ability to learn computer systems required for carrying out duties of a Housing Benefit OfficerSelf-reliant and well organised to be able to prioritise and manage a wide-range of tasks and achieve results, within tight deadlines and in a pressurized environment.Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.To apply for this Housing Officer job please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • edgware, london
    • contract
    • £11.05 - £11.05, per hour, PAYE + Holiday pay
    • randstad cpe
    AdministratorLocation - Edgware Currently seeking administrators to work for a leading Facilities Maintenance Company; Duties to include; Administrative support as part of a teamFirst point of contact for incoming telephone calls and services requests received by telephone and email.Delivering a positive customer service experience that meets business requirementsEnsuring effective communication.Raising of purchase orders Data inputting on the work management systemRinging residents to rearrange appointmentsProcess and disseminate inbound/outbound post.Ensure administrative tasks are completed in a timely manner namely data inputtingTo record, investigate and close out all issues, concerns and/or complaints ensuring compliance to the clients procedures.To order stationery as required and ensure adequate stock is available.To book meeting rooms .Qualifications or Required Experience:Excellent telephone manner.High level of attention to detail.The ability to work to changing deadlines.Working knowledge of MS Office including Excel and Outlook.Experience in using Planon or similar application.BENEFITSWeekly PayHoliday PayImmediate startWorking for a facilities companyIf you have relevant experience, are interested in the role and would like more information, please send over a CV with updated contact details and we will be in contact with you ASAP. Alternatively, please call Sophie on 01489 560039Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    AdministratorLocation - Edgware Currently seeking administrators to work for a leading Facilities Maintenance Company; Duties to include; Administrative support as part of a teamFirst point of contact for incoming telephone calls and services requests received by telephone and email.Delivering a positive customer service experience that meets business requirementsEnsuring effective communication.Raising of purchase orders Data inputting on the work management systemRinging residents to rearrange appointmentsProcess and disseminate inbound/outbound post.Ensure administrative tasks are completed in a timely manner namely data inputtingTo record, investigate and close out all issues, concerns and/or complaints ensuring compliance to the clients procedures.To order stationery as required and ensure adequate stock is available.To book meeting rooms .Qualifications or Required Experience:Excellent telephone manner.High level of attention to detail.The ability to work to changing deadlines.Working knowledge of MS Office including Excel and Outlook.Experience in using Planon or similar application.BENEFITSWeekly PayHoliday PayImmediate startWorking for a facilities companyIf you have relevant experience, are interested in the role and would like more information, please send over a CV with updated contact details and we will be in contact with you ASAP. Alternatively, please call Sophie on 01489 560039Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • north london, london
    • temporary
    • £19.00 - £19.48 per hour
    • randstad cpe
    Job Role: Revenue Officer - Business Rates Recovery Salary: £19.48 per hour Location: North London Hours: 35 hours per week Monday - Friday 9:00am to 5:30pm This is an exciting Revenue Officer job for an experienced professional based in a Local Authority in North London. The main duties of this Revenue Officer job are as follows; Collection/assessment officers provide high level quality, professional and comprehensive collection/assessment servicesIncluding but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks.Deliver an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.Collection/financial assessment officers should actively support continuous improvement and the implementation of automation and efficient ways of working.This position will also require the holder to keep up to date with developments and practices in the service.Some supervisory responsibility would be expected to assist with the induction of staff, on the job training of colleagues and students, and the allocation and checking of work.Expectation that a general knowledge of the area would be quickly developed by collection/assessment officers.Experience in Business Rates RecoveryClients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Revenue Officer job please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Revenue Officer - Business Rates Recovery Salary: £19.48 per hour Location: North London Hours: 35 hours per week Monday - Friday 9:00am to 5:30pm This is an exciting Revenue Officer job for an experienced professional based in a Local Authority in North London. The main duties of this Revenue Officer job are as follows; Collection/assessment officers provide high level quality, professional and comprehensive collection/assessment servicesIncluding but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks.Deliver an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.Collection/financial assessment officers should actively support continuous improvement and the implementation of automation and efficient ways of working.This position will also require the holder to keep up to date with developments and practices in the service.Some supervisory responsibility would be expected to assist with the induction of staff, on the job training of colleagues and students, and the allocation and checking of work.Expectation that a general knowledge of the area would be quickly developed by collection/assessment officers.Experience in Business Rates RecoveryClients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Revenue Officer job please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • city of london, london
    • temporary
    • £19.00 - £19.45 per hour
    • randstad cpe
    Job Role: Leasehold OfficerSalary: Up to £19.45 per hour Location: City of LondonHours: 36 hours Monday - Friday 9am to 5pmAn exciting opportunity has arisen for an experienced Leasehold Officer based in a Local Authority in the City of London. Service charge construction, calculation and billing of revenue and capital service charges.Experience of s20 legislation, s20B and financial controls. Must have experience of working with spreadsheets. The post holder will have regular contact with: Leaseholders, Tenants, Staff at all levels in the Council, External Providers such as solicitors and Representatives from other Council Departments and external agencies Calculate both estimated and actual service charges for lessees, in accordance with all statutory, contractual and policy provisions. Ensure charges are reconciled to the Council's systems, together with complete audit trails. Produce statutory Section 20 Notices for issue to lessees and recognised tenants' associations ensuring the information provided meets the requirements of legislation and council policy. Produce all documentation necessary for the issuing of major works bills ensuring individual liabilities are assessed against individual lease types and statutory Section 125 limitations. Ensuring the accuracy of bills and a complete audit trail. Deal with complex queries from residents on leasehold related matters. Deal with accounts-related enquiries from lessees and sales applicants, in person, through e-mail & written correspondence and by telephone. To ensure the highest standards in customer care are adhered to and act at all times in a professional manner Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630. Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Leasehold OfficerSalary: Up to £19.45 per hour Location: City of LondonHours: 36 hours Monday - Friday 9am to 5pmAn exciting opportunity has arisen for an experienced Leasehold Officer based in a Local Authority in the City of London. Service charge construction, calculation and billing of revenue and capital service charges.Experience of s20 legislation, s20B and financial controls. Must have experience of working with spreadsheets. The post holder will have regular contact with: Leaseholders, Tenants, Staff at all levels in the Council, External Providers such as solicitors and Representatives from other Council Departments and external agencies Calculate both estimated and actual service charges for lessees, in accordance with all statutory, contractual and policy provisions. Ensure charges are reconciled to the Council's systems, together with complete audit trails. Produce statutory Section 20 Notices for issue to lessees and recognised tenants' associations ensuring the information provided meets the requirements of legislation and council policy. Produce all documentation necessary for the issuing of major works bills ensuring individual liabilities are assessed against individual lease types and statutory Section 125 limitations. Ensuring the accuracy of bills and a complete audit trail. Deal with complex queries from residents on leasehold related matters. Deal with accounts-related enquiries from lessees and sales applicants, in person, through e-mail & written correspondence and by telephone. To ensure the highest standards in customer care are adhered to and act at all times in a professional manner Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630. Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • city of london, london
    • temporary
    • £19.00 - £20.00 per hour
    • randstad cpe
    Job Role: Income AdvisorSalary: Up to £20 per hour Location: City of LondonHours: 36 hours Monday - Friday 9am to 5pmAn exciting opportunity has arisen for an experienced Income Advisor based in a Local Authority in the City of London. Sound knowledge of best practice in management of rent income recovery, debt counselling & debt collection To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners. To provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to, estimated, final day-to-day and major works charges, invoices, income accounts and rent and reserve fund demands to shared owners. To use legal action when necessary to resolve complex and contentious customer cases.Assess strengths as weaknesses of case as part of determining suitable course of action whether settlement or legal action. Knowledge of the Welfare Reform Act and the Pre-Action ProtocolWorking knowledge of tenancy law and general tenancy management Ability to work as part of a team Good written, numeracy and verbal communication skills Ability to prioritise own workload and work to set targets while managing competing demandsAn understanding of diversity and Equal Opportunities Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Income AdvisorSalary: Up to £20 per hour Location: City of LondonHours: 36 hours Monday - Friday 9am to 5pmAn exciting opportunity has arisen for an experienced Income Advisor based in a Local Authority in the City of London. Sound knowledge of best practice in management of rent income recovery, debt counselling & debt collection To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners. To provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to, estimated, final day-to-day and major works charges, invoices, income accounts and rent and reserve fund demands to shared owners. To use legal action when necessary to resolve complex and contentious customer cases.Assess strengths as weaknesses of case as part of determining suitable course of action whether settlement or legal action. Knowledge of the Welfare Reform Act and the Pre-Action ProtocolWorking knowledge of tenancy law and general tenancy management Ability to work as part of a team Good written, numeracy and verbal communication skills Ability to prioritise own workload and work to set targets while managing competing demandsAn understanding of diversity and Equal Opportunities Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • south london, london
    • temporary
    • £15.00 - £16.00 per hour
    • randstad cpe
    Job Role: Complaints Officer Salary: Up to £16h Location: South LondonHours: 35 per week 9:00am - 5:00pmAn exciting opportunity has arisen for an experienced Complaints Officer based in a Local Authority in South London. The successful candidate will need knowledge, skill and experience in the following areas: To support the delivery of services through the supervision and monitoring ofadministrative processes and procedures including:Work as directed by the Responsive Repairs Team to manage the centralised complaints inbox, responding to Local Resolutions (Stage 1 complaints) & Members EnquiriesEffectively manage the diary of the surveyors, arranging pre & post inspections via Microsoft outlook and Northgate.Liaising with internal departments to provide advice and information.Managing the incoming technical reports, working with the surveyors to ensure they create/manage works orders associated with any incoming complaints.Responding to Housing Ombudsman enquiries using, Northgate and Information at work.To manage a demanding and reactive workload in a responsive way to assistproperty services to meet the Council's key objectives and externalregulatory requirements.Manage incoming complaints from citizens ensuring that theyare responded to within a timely manner.Apply "Safeguarding" principles when accessing resident's details, ensuring anyconcerns about vulnerable residents and children are reported via HousingStaff or Social Services.Ensure safe and efficient delivery of service by achieving high standards ofhealth and safety and reducing risk.Deliver the council's commitment to equality of opportunity both in theprovision of services and as an employer.Acting as the first point of key contact for complaint management on behalf of residents and internal staff. Ensuring where possible contacts are resolved and where this is not possible, they are escalated to the appropriate Manager within Responsive Repairs.Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Complaints Officer Salary: Up to £16h Location: South LondonHours: 35 per week 9:00am - 5:00pmAn exciting opportunity has arisen for an experienced Complaints Officer based in a Local Authority in South London. The successful candidate will need knowledge, skill and experience in the following areas: To support the delivery of services through the supervision and monitoring ofadministrative processes and procedures including:Work as directed by the Responsive Repairs Team to manage the centralised complaints inbox, responding to Local Resolutions (Stage 1 complaints) & Members EnquiriesEffectively manage the diary of the surveyors, arranging pre & post inspections via Microsoft outlook and Northgate.Liaising with internal departments to provide advice and information.Managing the incoming technical reports, working with the surveyors to ensure they create/manage works orders associated with any incoming complaints.Responding to Housing Ombudsman enquiries using, Northgate and Information at work.To manage a demanding and reactive workload in a responsive way to assistproperty services to meet the Council's key objectives and externalregulatory requirements.Manage incoming complaints from citizens ensuring that theyare responded to within a timely manner.Apply "Safeguarding" principles when accessing resident's details, ensuring anyconcerns about vulnerable residents and children are reported via HousingStaff or Social Services.Ensure safe and efficient delivery of service by achieving high standards ofhealth and safety and reducing risk.Deliver the council's commitment to equality of opportunity both in theprovision of services and as an employer.Acting as the first point of key contact for complaint management on behalf of residents and internal staff. Ensuring where possible contacts are resolved and where this is not possible, they are escalated to the appropriate Manager within Responsive Repairs.Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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