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1 job found in telford, west midlands

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    • telford, west midlands
    • temporary
    • £11.00 per hour
    • randstad inhouse services
    Customer Care AdviserWe are recuirting now for our forward thinking client. Would you like to work for a company who prides themselves on setting their purpose to empower everyone to make the most of our energy and resources, bridging progress and sustainability for all. They believe access to energy and digital is a basic human right.Are you looking for a role in customer service with full training provided and a chance to progress in a pioneering company?We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts, paid holiday and training. Do you have a proactive and professional approach to your work? If yes, please apply today! Benefits:Weekly payOngoing contractShift 09:00am - 17:00pm Monday to Thursday / 08:30am - 16:30pm FridayAccrue paid holidaysParking and bike storage Based in Telford with excellent link to public transportOnsite subsidied canteenAccess to benefits scheme which includes 100's of high street discounts and much more! Responsibilities:Proficient in the promotion and demonstration of digital tools to customers to improve customer experienceProvide first level general pre-sales and post-sales support through a variety of mediums, eg: chat, telephone, email for price and availability, order management, order inquiry, order modification, problem solving, complaint resolution, returnsWhere appropriate ensure proper escalation to the first level technical support for product selection, product substitutionProvide support for all on-line self service toolsEducate customers on the availability and accessibility of information via digital toolsFully complete and correctly categorise case details on BfO, following up on any commitments and ensuring customer contact details are logged correctly and accurately on BfO.Liaise between customers, After-Sales and Marketing as appropriate, regarding Product Quality ReturnsEnsure all customer interactions are recorded accuratley and classified correctly in BFOTo record all activities relating to the customer's order in the Warehouse management system - SAP Requirements:General office and customer service experienceMust have computer proficiency with applications such as MS Office, outlook, SAP experience is desirable and excellent keyboard skills Good communication skillsAttention to detailExcellent attendance levels and attitudeTeam orientatedThe ability to work on own initiativeStrong interpersonal skills and professional standard of written and verbal communication skills Please apply today and our team will contact you
    Customer Care AdviserWe are recuirting now for our forward thinking client. Would you like to work for a company who prides themselves on setting their purpose to empower everyone to make the most of our energy and resources, bridging progress and sustainability for all. They believe access to energy and digital is a basic human right.Are you looking for a role in customer service with full training provided and a chance to progress in a pioneering company?We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts, paid holiday and training. Do you have a proactive and professional approach to your work? If yes, please apply today! Benefits:Weekly payOngoing contractShift 09:00am - 17:00pm Monday to Thursday / 08:30am - 16:30pm FridayAccrue paid holidaysParking and bike storage Based in Telford with excellent link to public transportOnsite subsidied canteenAccess to benefits scheme which includes 100's of high street discounts and much more! Responsibilities:Proficient in the promotion and demonstration of digital tools to customers to improve customer experienceProvide first level general pre-sales and post-sales support through a variety of mediums, eg: chat, telephone, email for price and availability, order management, order inquiry, order modification, problem solving, complaint resolution, returnsWhere appropriate ensure proper escalation to the first level technical support for product selection, product substitutionProvide support for all on-line self service toolsEducate customers on the availability and accessibility of information via digital toolsFully complete and correctly categorise case details on BfO, following up on any commitments and ensuring customer contact details are logged correctly and accurately on BfO.Liaise between customers, After-Sales and Marketing as appropriate, regarding Product Quality ReturnsEnsure all customer interactions are recorded accuratley and classified correctly in BFOTo record all activities relating to the customer's order in the Warehouse management system - SAP Requirements:General office and customer service experienceMust have computer proficiency with applications such as MS Office, outlook, SAP experience is desirable and excellent keyboard skills Good communication skillsAttention to detailExcellent attendance levels and attitudeTeam orientatedThe ability to work on own initiativeStrong interpersonal skills and professional standard of written and verbal communication skills Please apply today and our team will contact you

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