Are you an experienced sales support administrator looking for a new role? Do you like a lot of customer contact and setting up new accounts?
We are recruiting for a full time sales support administrator to work in a busy sales office in Hinckley. You will be working in a team of about 8 sales support/ customer service but in an office of around 35.
Your Responsibilities in sales support First point of contact for their customer accountsControlling orders and/or entering orders manuallyCorrect administration of orders, credits, returns, customer assortments and pricesLiaise with customers on order status, products and product availabilityResponsible for accuracy and recording of all documentation/information to customers (catalogue, price lists etc.)Administration of pricing and quotations in the system and for issue to our customersSupport customer requests, orders, returns and complaints and seek to resolve within the agreed SLA per customerManaging product ranges and prices per customer in the systemCreating and distributing reports on customers Handling and evaluating credits and complaints, finalising/settling them and putting the credits through the ERP system. Timely delivery of orders, minimising related costsChecking whether operationally related contractual agreements with customers are kept (delivery term and service level, bonuses, possible claims) and escalating to manager where deviations are noticedAnalysing stock service level and taking actions when needed to improve this. Working on these matters with the Supply Chain Planner, responsible for the delivery service level of a particular product groupAnalysing delivery service level and taking actions when needed to improve this. Working on these matters with the warehouse team. Escalating matters to the manager where necessary to ensure maintain SLACoordinating promotions and the introduction of new product ranges in relation to all teams (from order up to and including the delivery and any returns) and inform all customers when requiredSupport all Customer Service teams when required