scheduler in cheadle

posted
03 January 2019
contact
tom meachin, randstad cpe
job type
contract
salary
£ 10 - £ 12 per hour
apply now

posted
location
cheadle, north west
specialism
construction & property
sub specialism
fm & maintenance
job type
contract
working hours
Full-Time
salary
£ 10 - £ 12 per hour
reference number
TMFM12306213
contact
tom meachin, randstad cpe
apply now

job description

The role is based in Cheadle and my client is looking for someone with exceptional organisation & IT skills as well as previous customer service ( and contact centre ) experience.

Housing Maintenance / Social Housing experience is not essential. They are looking for somebody with more of an office/contact centre background rather than housing background.

Key Responsibilities:
- Managing work schedule and dealing with jobs that cannot be automatically scheduled or are in jeopardy to ensure that business objectives are met
- Ensure availability is recorded in the system and that on-the-day changes in resources are updated in the schedule, and handle any jobs (planned and reactive) that fall into jeopardy
- Identify customer specific or auto schedule jobs and liaise with the customer using the most appropriate communication method to confirm the appointment
- Liaison with field resources to ensure that work status information is current and monitor customer service levels of proactive and reactive work deployed and keep customers informed where necessary
- Take action to deal with operational staff requests for assistance escalating situations early to manager to assist in managing operational risk
- Highlight areas of process non-compliance from field resources so that training needs may be identified


Key Skills and Qualifications:
- Previous experience in a similar role
- Excellent IT skills
- Able to work under pressure
- Organised & methodical approach to work
- Able to communicate effectively with staff & clients at all levels

If interested, please send your CV or call 0161 245 3630

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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