senior business support advisor in manchester

posted
10 August 2017
contact
randstad financial services
job type
contract
salary
Competitive
apply now

posted
location
manchester, north west
specialism
customer services
sub specialism
Customer Service
job type
contract
salary
Competitive
reference number
MJ54052
contact
randstad financial services
apply now

job description

Are you a customer orientated individual who strives to provide exceptional customer service and always looks to better the customer's experience. You will play a key role in the business direct team, providing an easily accessible and outstanding customer service for new and existing business directs customer's.

Location;Spinningfield Square, M3 3AP
Salary; £8.99 p/h
Working Hours; Monday - Saturday; 8am-8pm rotational, Saturday; 9am-2pm
6 month contract

As a Senior Business Support Advisor, your main responsibilities will include;
* Support the retention and growth of the customer base by fulfilling customer needs through product and service offerings
* Deliver excellence customer experience by putting customers and their interests at the heart of all you do, demonstrated by positive customer feedback and minimal customer complaints
* Understand what 'treating customers' fairly means to you and your customers and deliver fair outcomes for customers in every transaction with them
* Demonstrate confidence and a positive attitude to the work undertaken
* Keep up to date with key communications and changes to products and services by participating in training and briefing activities

Person Specification:
* Personal motivation to deliver outstanding customer service by anticipating customer needs and exceeding their expectations
* Great interpersonal and telephony skills with the ability to explain things simply for customers
* Strong written skills (to support credit applications, email etc)
* Ability to forge strong and lasting relationships with internal colleagues/departments

Customer's deserve the best and the same goes for you, that's why the company will provide you with a range of benefits, flexible hours and all the tools to support you to become the best you can be. If you believe you are the ideal candidate for this role, apply now.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

Customer Service, Inbound, Banking, Support Advisor

qualification

Customer Service, Inbound, Banking, Support Advisor