senior customer insight analyst in east london

posted
03 December 2018
contact
peter andrews, randstad technologies
job type
permanent
salary
£ 35,000 - £ 45,000 per year, bonus + bens
apply now

posted
location
east london, london
specialism
IT
sub specialism
Analysis, Intelligence & Data
job type
permanent
working hours
Full-Time
salary
£ 35,000 - £ 45,000 per year, bonus + bens
reference number
JS458CEA
contact
peter andrews, randstad technologies
phone
0117 311 6466
apply now

job description

Senior Customer Insight Analyst - Stratford - £35- 45k

The company:-

A fast growing organisation operating in the non profit sector, with a genuine focus on personal and career development. They are currently in the process of delivering a major transformation programme, encompassing a significant investment in technology and transforming their customer experience by delivering a range of new self service portals and digital services.

The role:-

We have multiple roles available for Customer Insight Analysts and Senior Customer Insight Analysts.

You will be responsible for using a range of established research techniques to help deliver the implementation of a customer panel and other customer insight tasks.

You will have experience in managing quantitative research as part of a voice of the customer programme, either gained in-house or agency side.

Key requirements/required experience:-



* Managing samples, contact and ensuring survey questions meet business needs
* You'll also be adept at the dissemination of results to panel members and business stakeholders
* You will also be skilled in identifying actionable insights that can be used to improve the service provided to customers
* Familiar with standard software packages used in a quantitative research environment (inc MS Excel & SPSS). Also, comfortable using advanced survey monkey functionality (or comparable survey tools)
* Previous experience running or managing qualitative research studies e.g. focus groups, depth interviews and/or online discussion boards

This is a great opportunity to join a great employer at a time of transformation and change. They are putting the customer at the heart of some major new technology innovations. You'll play a key role is delivering brilliant new customer experiences.

Please send an up to date copy of your CV for immediate consideration.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.