senior customer service advisor in glasgow

posted
03 August 2018
contact
randstad financial & professional, randstad financial services
job type
permanent
salary
Competitive
apply now

posted
location
glasgow, scotland
specialism
customer services
sub specialism
Call Centre
job type
permanent
working hours
Full-Time
salary
Competitive
reference number
MJ63450
contact
randstad financial & professional, randstad financial services
phone
0207866539
apply now

job description

Are you a customer orientated individual who strives to provide exceptional customer service and always looks to better the customer's experience. As a Customer Service Executive, you'll enjoy lifestyle flexibility, intensive training and constant development. We'll also provide you with an understanding of what the bank can offer our customers and how to exceed expectations.

Working Hours; Full time hours Rotational from - 7am-11pm, Monday-Sunday - on a rotational basis

Starting Salary; £19,665

About us:
Everyone in our Personal banking team shares the same goal - to put our customers at the heart of everything we do. We're passionate about developing real relationships, creating a personal experience for every single customer, and using innovative digital tools and technologies to create the bank our customers want.

As a Customer Service Advisor, your main responsibilities will involve:

* Putting yourself in the customers shoes and understanding how everyday products and services can help our customers now and in the future, and how they are the most appropriate for their needs
* Listening to customer's needs and building relationships, making them aware of products that may be suitable for them
* Keeping your knowledge of our products and services up to date, and knowing where to find information about them to ensure you deliver the most appropriate outcome for the customer
* Understanding the customers query, looking at the situation from different angles to offer the best solution
* Reactively managing via inbound calls, collaboratively with a group of other Premier Relationship Bankers

As a Customer Service Advisor, your skills and qualifications will include:

* Experience of operating in a customer-facing or telephony role where service is paramount
* Proven ability to meet performance standards
* Experience of dealing with complex customer queries and complaints
* Excellent verbal and written communication skills


Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

communication,handle complaints,customer care