senior customer service advisor in solihull

24 September 2018
hannah elson, randstad business support
job type
£ 25,000 per year
apply now

solihull, west midlands
customer services
sub specialism
Customer Service
job type
working hours
£ 25,000 per year
reference number
hannah elson, randstad business support
0121 212 0142
apply now

job description

We are currently recruiting for a senior customer service advisor for a maternity cover contract in Shirley. The role is initially for 12 months however could be extended. You will be working in lovely offices in a really friendly team. There are around 12 advisors altogether including a manager.

Your Responsibilities

* Answer and deal with all calls and enquiries
* Act as a point of escalation for customer complaints
* Responsible for co-ordinating technicians ensuring work has been carried out to customers' satisfaction and keeping records up-to-date.
* Prioritise workload for yourself and the rest of the team
* Preparation of invoices and contra charge notifications.
* Liaise with purchasers, contractors and suppliers to ensure that remedial issues are resolved in a timely and efficient manner and within agreed time scales.
* Use a CRM system to ensure customers details

Your Skills/ Experience

* Previous experience in a senior customer service role
* Understanding of the housebuilding process is desirable but not essential
* Ability to deal with high amounts of complaints and act as the escalation for other customer service advisors
* Able to work with minimal supervision on the majority of projects.
* High level written communication skills.
* Ability to influence and lead staff
* Be highly organised and able to work to conflicting and challenging deadlines

Benefits to you

* Competitive salary with a potential bonus on top
* 24 days holiday with the option to buy an additional 5
* Company incentives/ conferences etc.
* Free parking and easily accessible by public transport

If you think that this is the role for you… please apply today

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.