senior customer service co-ordinator in bradley stoke

posted
10 August 2018
contact
heidi clark, randstad cpe
job type
permanent
salary
£ 29,000 - £ 30,000 per year
apply now

posted
location
bradley stoke, south west
specialism
construction & property
sub specialism
planning
job type
permanent
working hours
Full-Time
salary
£ 29,000 - £ 30,000 per year
reference number
SCSCHCBS
contact
heidi clark, randstad cpe
apply now

job description

Are you an experienced Customer Service Coordinator? Looking for your next permanent position within the Bradley Stoke area?

Our client, a leading housing developer is looking for an experienced Customer Service Coordinator to join their team within the Bradley Stoke area.

The successful applicant will be responsible for providing a coordinated approach to the delivery of Customer Service to both the internal and external customers.

Benefits:



* Excellent Pension Scheme
* 25 days holiday
* Private Medical Care
* Bonus Scheme
* Season Ticket Loan
* Employee Assistance Programme
* Child Care Vouchers

Responsibilities:



* Handle incoming communication from customers, third party representatives, sub-contractors, suppliers and colleagues which are logged.
* Update the CRM system with all new information
* Arrange appointments between customers and other members of the team.
* Raise job sheets on the CRM system for defects reported in customer homes and chase sub-contractors for updates
* Process visit reports and enter task instructions to technicians and sub-contractors
* Order sub-contractor labour and materials
* Maintain files and track deliveries for materials
* Process invoices from suppliers and send to the necessary department to be processed
* Coordinate appointments
* Make outgoing welcome and courtesy calls to customers

Requirements:



* Must have worked within a Customer Focused environment previously
* Great communicator, both verbally and in writing
* Ability to adapt communication style to the audience
* Ability to prioritise and organise tasks in order of importance

If this sounds like the ideal job for you, click apply or call Heidi Clark on 01454 610000

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

housing

educational requirements

GCSE