senior facilities services manager -south west in bristol

12 October 2018
ian davies, randstad business support
job type
£ 53,200 - £ 67,500 per year
apply now

bristol, south west
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 53,200 - £ 67,500 per year
reference number
ian davies, randstad business support
0117 3169555
apply now

job description

Senior Facilities Services Manager - South West

£53,200 - £67,500 DOE + Car allowance + 10% Bonus

A Senior Facilities Manager is required to manage multiple sites and staff for a Public Sector Organisation. You will be required to cover the South West Territory - Bristol, Taunton and Bournemouth

You will also be required to:

* Manage delivery of a sustainable, integrated facilities service across a defined geography for which they are responsible. Be accountable for the effective delivery of facility services, Health & Safety management and minor works. Manage major customer relationships and leads a team of managers to deliver the public sector organisation's standards, ensures buildings are safe and compliance HSE policy is implemented, drives continuous service improvement, sustains a safe environment and improves customer experience.

Key responsibilities

Customer Management People Management Safety and Compliance Service Delivery Change Management Budget Management Performance Culture

Personal Qualities

* Identifies, manages and resolves complex customer service issues, driving service improvements and exercising good judgement. Acts as an ambassador influencing major clients and colleagues by involving them closely in the development of service improvement activity and keeping them informed of plans, progress and outcomes.
* Is mobile, enthusiastic, willing to travel, and required to be available and on call outside normal working hours, to manage incidents and escalations. See Emergency Preparedness & Response process, including deputation actions and responsibilities.

Key Working Relationships

The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues.

Lead as the expert; integrating systems and managing effective working relationships with the appropriate stakeholders. Drive and challenge each key working relationship to innovate and drive reform to achieve agreed objectives. Deal with complex and conflicting subject matter issues and competing priorities. Nurtures key relationships with senior and high-profile individuals (internal and external) and responsible for the maintenance of networks.

Employ effective communication, negotiation and influencing skills to enable effective change management with stakeholders at all levels (including senior management) who may hold differing and contentious views. Effective stakeholder management across different departments and at all levels.

Person Specification


* Degree level or equivalent vocational/professional qualification or equivalent professional experience

Where hard services, suitable and sufficient qualification(s) for safe and compliant delivery as outlined in the relevant Health Technical Memorandums


* Understand the complexities of delivering an integrated facilities services solution, including current and future needs. Knowledge of people management strategies
* An understanding of the full range of FM services and ability to execute service excellence across the services
* Fully conversant with all relevant legal and other requirements and their effective application including a sound knowledge of business standards, of our industry Knowledge of relevant technical guidance for soft and hard services in a healthcare environment , limitations of competency and when to ask for competent support


* Proven experience of implementing operations management systems and continual improvement
* Experience of leading a multi discipline team, giving purpose and clear direction and promoting teamwork to ensure high motivation and performance Experience in managing senior stakeholders
* Significant experience managing compliance and safety management activities Experience in delivering organisational change Financial awareness and budget management


* Demonstrable ability to influence and build internal and external partnerships
* Ability to provide leadership Ability to work cohesively/collaboratively within Senior Management team
* Strong strategic, analytical, investigative and problem-solving skills
* Excellent abilities in performance measurement, analysis and reporting techniques and be able to present performance data to a wider business network
* Remains calm under pressure, with demonstrable patience and flexibility, coupled with evident enthusiasm and a passion for delivering service excellence Exhibits presence, tenacity, confidence, maturity and humility with a Can do attitude
* Excellent people management skills Diligent, with an eye for quality and attention to detail, acting with a sense of urgency to put things right for customers, colleagues and wider business
* Willingness to embrace change

As the successful Senior Facilities Services Manger you will be joining a Public Sector organisation. The organisation has over 3000 employees and a portfolio of over 4000 properties ranging from listed buildings to former workhouses to state of the art campuses and are looking for experienced SFSM's to join them.

Do not let this opportunity pass you by. Send your CV across or call Ian on 0117 3169555.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


building maintenance