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senior housing complaints officer.

job details

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    job details

    A client who I work closely with are on the lookout for an interim Senior Housing Complaints Officer. This is a flexi-hybrid working role which allows for home working as well as in office. My client are responsible for the homes of a significant proportion of residents living in the borough, representing approximately 23,000 tenants and 9,000 leaseholders. It is imperative that the array of services that we provide to both tenants and leaseholders are of a high quality and resident focused.

    Role Background

    With this in mind, my client are seeking to recruit a Senior Complaints Officer with team leadership for our Central Housing Complaints team, which coordinates complaint handling across the whole of Housing Services and is responsible for driving performance and improvement. This post is a new post and is not a temporary interim cover position

    Requirements

    • Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated to the right people in the right service areas so that the issue can be investigated as quickly as possible.
    • Ensuring that our Senior Complaints Officers make phone calls to the resident at the start of the process and keep them updated on the progress of their case.
    • Monitoring the progress of complaint and enquiry investigations so that service standard deadlines are met and ensuring that effective records are kept on the Council's complaints system.
    • Preparing regular and high quality complaints performance reports for Housing Services management teams.
    • Conducting regular 1-2-1's with Senior Complaints & Complaints Officers

    To be considered for this position, please apply with a CV attached and if successful a consultant will reach out!

    Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.

    Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

    For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

    A client who I work closely with are on the lookout for an interim Senior Housing Complaints Officer. This is a flexi-hybrid working role which allows for home working as well as in office. My client are responsible for the homes of a significant proportion of residents living in the borough, representing approximately 23,000 tenants and 9,000 leaseholders. It is imperative that the array of services that we provide to both tenants and leaseholders are of a high quality and resident focused.

    Role Background

    With this in mind, my client are seeking to recruit a Senior Complaints Officer with team leadership for our Central Housing Complaints team, which coordinates complaint handling across the whole of Housing Services and is responsible for driving performance and improvement. This post is a new post and is not a temporary interim cover position

    Requirements

    • Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated to the right people in the right service areas so that the issue can be investigated as quickly as possible.
    • Ensuring that our Senior Complaints Officers make phone calls to the resident at the start of the process and keep them updated on the progress of their case.
    • Monitoring the progress of complaint and enquiry investigations so that service standard deadlines are met and ensuring that effective records are kept on the Council's complaints system.
    • Preparing regular and high quality complaints performance reports for Housing Services management teams.
    • Conducting regular 1-2-1's with Senior Complaints & Complaints Officers

    To be considered for this position, please apply with a CV attached and if successful a consultant will reach out!

    Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.

    Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

    For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.