summary

randstad business support
£20,000 - £20,000, per year, + OTE 3900
permanent
full-time

specialism
customer services
sub specialism
customer service

job details

We have an great opportunity to join a local fleet management company with a global reach. You will be joined the Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering and excellent level of service to cutomers and stakeholders.

Responsibilities:

Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.
Undertake regular communication to all Customers as work progresses through to completion.
To maintain and distribute the customers dedicated spare fleet within set times.
To plan and schedule all events including ancillary equipment.
Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.
To ensure that all legal documentation is received and expedited accordingly.
To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.
To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.
When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.
Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.
To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescales

Skills/experience:

Good standard of Education with a minimum of GCSE Maths and English or equivalent
The job holder will preferably have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.
Knowledge of and a background from the commercial vehicle transport industry would be advantageous.
Good understanding of vehicle engineering and road transport law.
I.T literate
Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
To be flexible in attitude in providing solutions to problems.
Able to interact confidently with customers, suppliers, be a team player, and build credibility with same

Benefits;

Salary: 20K basic + 3900 OTE
Shifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)
On-site parking and cycle storage
28 days holiday
Flexible benefits

Click Appy!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

...

We have an great opportunity to join a local fleet management company with a global reach. You will be joined the Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering and excellent level of service to cutomers and stakeholders.

Responsibilities:

Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.
Undertake regular communication to all Customers as work progresses through to completion.
To maintain and distribute the customers dedicated spare fleet within set times.
To plan and schedule all events including ancillary equipment.
Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.
To ensure that all legal documentation is received and expedited accordingly.
To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.
To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.
When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.
Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.
To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescales

Skills/experience:

Good standard of Education with a minimum of GCSE Maths and English or equivalent
The job holder will preferably have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.
Knowledge of and a background from the commercial vehicle transport industry would be advantageous.
Good understanding of vehicle engineering and road transport law.
I.T literate
Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
To be flexible in attitude in providing solutions to problems.
Able to interact confidently with customers, suppliers, be a team player, and build credibility with same

Benefits;

Salary: 20K basic + 3900 OTE
Shifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)
On-site parking and cycle storage
28 days holiday
Flexible benefits

Click Appy!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills
- customer care

1 of 8
apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
2 of 8
we’ll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
3 of 8
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in the UK.
4 of 8
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
5 of 8
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
6 of 8
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
7 of 8
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
8 of 8
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

CB

chloe brown

chloe.brown@randstad.co.uk

contact centre agent
- east grinstead, south east
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- £21,895 - £21,895, per year, 25 days holiday + Excellent benefits
- randstad business support
posted 21 april 2021
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customer service advisor
- cardiff, wales
- Temporary
- £11.28 per hour
- randstad business support
posted 19 april 2021
We are currently looking for a friendly and enthusiastic Customer Service Advisor to join a fantastic team based in St Melons, Cardiff. If you are looking for full time hours on a temporary basis with a competitive salary, apply today! Job Duties:Answering customer queries on Waste and Clean water connections.Providing the initial customer interface via the various channels (telephone, internet & post) using corporate systems.Processing connection applications for water & sewerage services, including instigating, tracking and closing-out the relevant job in line with our commitments to the customer.Liaising with Land Agents/Minor Works/Operational staff.Providing standard documentation and application packs to our customers.Undertaking Drainage & Water searches for property conveyance purposes.Ensuring the relevant charges for our services are captured and quoted correctly.Support administrative services to the wider team.Undertaking any other duties as required to meet the needs of the business.Essential Skills:Educated to minimum GCSE or A Level preferableAt least 2 years experience and a proven track record in a customer facing environmentExperience of working in a utility companyEnthusiastic about putting our customers first every dayExcellent communication skillsExcellent IT skills (MS Office, SAP)Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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part time customer service advisor (tues&thurs 7am-1pm)
- newport, wales
- Temporary
- £8.92 - £9.21/per hour
- randstad business support
posted 17 april 2021
About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis until the end of September 2021, possibly longer.This Customer Service role is working on a Tuesday & Thursday 7am-1pm with the opportunity to pick up overtime when wanted.Job ResponsibilitiesYou will be responsible for making calls, receiving calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
view job

service centre co-ordinator.

job details

skills

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch.

chloe brown

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