service coordinator in stoke on trent

posted
16 April 2019
contact
katie keogh, randstad cpe
job type
temporary
salary
£ 8.65 per hour
apply now

posted
location
stoke on trent, west midlands
specialism
construction & property
sub specialism
skilled trades & labour
job type
temporary
working hours
Full-Time
salary
£ 8.65 per hour
reference number
SER-CO-Stoke
contact
katie keogh, randstad cpe
apply now

job description

Service Coordinator - Stoke-On-Trent- £8.65 PH

Our Client is a multinational construction and development company seeking a Finance Assistant to join their Successful Team based in Clevedon. Being one of the largest construction companies in the world, this position is not one to be missed.

If Successful your primary focus will be to respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion. You will be expected to deliver excellent customer service, interpreting and managing work orders through the Maximo system, planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA's and providing administrative support where appropriate.

Some of the benefits of working with us include:



* Weekly Pay
* Secure long term temp work with chance of temp to perm
* Competitive Salary
* Holiday Pay
* Free Parking near the office

Your Responsibilities Include:



* First point of contact for incoming telephone calls and service requests received by telephone, fax and e-mail.
* Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
* Understand, identify and apply the SLA for each service request and set expectation with customer.
* Sort and dispatch calls to engineer, sub-contractors and site managers based on the correct skills sets, geographical location and service delivery arrangements.
* Re-plan/assign as required to manage workload and priorities of response.
* Meet SLA targets and respond to customer demands.
* Plan daily work load for engineers using available systems.
* Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demand.
* Organise planned maintenance for engineers, sub-contractors and site managers.
* Raise purchase requisition and/or purchase orders to the value not exceeding agreed limits.
* Ensure compliance with statutory and company procedures, across all functions.
* Collate accurate and punctual regular reports as required
* Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
* Analysis of job history/running reports to avoid duplication.
* Promote customer feedback and surveys.
* Ad hoc administration duties.
* Ad hoc site visits - familiarisation visits to the sites you are responsible for, meeting the team.


* To comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

If you think you posses the above requirements and are looking for your next career role then please do apply. Alternatively please call Katie Keogh on 01489560180

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

ability to follow job and safety instructions