service delivery manager - relationship manager in manchester

posted
10 July 2019
contact
ross keen-haudin, randstad technologies
job type
contract
salary
£ 150 - £ 250 per day
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posted
location
manchester, north west
specialism
IT
sub specialism
Support
job type
contract
working hours
Full-Time
salary
£ 150 - £ 250 per day
reference number
BBBH142208
contact
ross keen-haudin, randstad technologies
phone
0117 311 6452

job description

Service Delivery Manager / Incident Manager / Customer Manager / Relationship Manager

My market leading IT company is looking for an experienced customer support manager/incident manager/service delivery manager to join its team to manage the relationship with its end client in regards to its technical service they provide.

This is a hybrid role and would ideally suit a contractor looking for a long term role. The role is not overtly technical but a technical or network background will help. ITIL qualifications are preferred.

This role is as much about your personality as it is your technical experience.

The role will involve:



* Supports delivery of Technical Support program to a major client
* Ensures follow-up and closure of critical problems with large strategic customer
* Uses standard tools to receive alerts and monitor status of new customer service requests (cases) pushing through to resolution
* Regularly interacts with our clients customer and internal teams in a coordinated fashion to ensure problem resolution
* Report on standard deliverables as defined by customer contract
* Co-ordinates root cause analysis upon customers request
* Leading regular discussions about ongoing support cases, and coordinates resources at our client and within the Customers organization to help ensure that all issues are handled in a timely manner.
* Serves as the advocate within our client for all issues and concerns related to Customers network operations.

If interested then please get in touch asap to find out more.

Randstad Technologies Ltd is acting as an Employment Business in relation to this vacancy.

qualification

itil

educational requirements

university