Service Desk Analyst/ Chippenham/ £19,000-£21,000Company profile:You will be working as a Service Desk Analyst for an excellent logistics company based in Chippenham.They're a household name when it comes to B2B logistics, and have a very impressive client book, some of the biggest brands in the UK and abroad trust them to deliver- Including Sainsburys, Asda, Wickes, and the Co-Operative Group.They're also going through a really exciting period of transformation on the tech side of things, moving away from a "keep the lights on" model towards a tech driven transformation.Responsibilities:Provide first line tech supportEnsure any problems that can't be solved by the service desk are appropriately escalatedMaintenance of user security and completion of service requestsMonitor and maintain ticket queues, ensuring incidents are responded to in line with SLAsProvide best in class customer service What skills do you need?Knowledge of IT Infrastructure, desktop and business applicationsGood technical knowledge Windows, Networks, O365Experience working within a Service Desk roleGood phone manner and strong customer service skillsIn return this role is offering a salary between £19,000-£21,000 depending on experience. They also offer 25 days holiday and an excellent career progression structure.This role is based in Chippenham on a 1 week office and 1 week WFH basis.What to do next?My client are reviewing CVs asap, if you are interested please click apply now to forward me an up to date copy of your CV Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.