service desk analyst (stem graduate) in cardiff

08 January 2019
data entry, pareto law
job type
£ 20,000 per year, £20000 per annum, Benefits: mobile, laptop, social culture
apply now

cardiff, wales
sub specialism
Legal Services
job type
working hours
£ 20,000 per year, £20000 per annum, Benefits: mobile, laptop, social culture
reference number
data entry, pareto law
01625 255 255
apply now

job description

Job Title: Service Desk Analyst
Location: Cardiff
Sector: IT Services

A multi-award winning IT solutions provider, recognised by DELL, our client enables customers to utilise the latest tech solutions, offering an extensive product and service range. They’re looking for ambitious STEM graduates (preferably with a computing related degree) to manage the company’s software.  

Service Desk Analyst Package:
  • A competitive basic salary of £20k
  • Mobile
  • Laptop
  • Regular socials in a welcoming, inclusive environment
  • Pension
  • Excellent scope for progression with an agile, rapidly growing enterprise
  • Fantastic, modern offices in a highly sought after location
Service Desk Analyst Role:
  • Manage the company’s proactive monitoring software, logging service desk tickets and adeptly fixing any issues that arise
  • Assist customers with queries on supported software and computing platforms
  • Communicate with stakeholders and customers in a forthright, consultative manner
  • Log incidents properly on call management
  • Act as the first line of support for customers, remaining patient in the face of their potential lack of relative technical knowledge
  • Diagnose and resolve technical support queries, troubleshooting first line issues
Service Desk Analyst:
  • Educated to degree level in a STEM related discipline, ideally connected with computing
  • Possess exceptional communication and interpersonal skills
  • Strong team working ethic as well as the ability to work independently
Next Steps:

If you require this job specification or to apply in an alternate format please visit the pareto website.

(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)