support engineer in west end

23 August 2018
david wilcock, randstad technologies
job type
£ 22,000 - £ 28,000 per year
apply now

west end, london
sub specialism
job type
working hours
£ 22,000 - £ 28,000 per year
reference number
david wilcock, randstad technologies
0117 311 1999
apply now

job description

Have you got the ability to solve issues on your own initiative and have a technical background?

We've been engaged by a growing international financial services organisation who are looking for a Support Engineer to join their team. You'll provide maintenance and support of all software, hardware and peripherals for their UK flagship office. You'll also be involved with a variety of interesting and challenging projects as our client works with the latest technology.

This opportunity could suit a 1st Line Support Engineer looking to make the step up to 2nd Line, or someone already at 2nd Line keen to develop themselves further.

Key responsibilities:

* Provide support to daily operations, ensuring systems run smoothly.
* Effectively deal with user requests, providing 1st to 2nd Line Support.
* Investigate and analyse more complex situations to identify underlying causes.
* Install or replace PC terminals, printers, phones and other IT equipment where required.
* Receive and accurately log IS service requests from users, ensuring all are responded to in a timely manner and within SLA. Update and maintain call logs accurately.
* Assist testing and implementation of software applications.
* Understand and adhere to all relevant policies and procedures.

What you need:

* Experience of providing service desk/desktop IT support for a networked business.
* Supporting and maintaining a Windows environment (Office, Outlook, Exchange, Active Directory).
* Knowledge of servers would be advantageous (Windows Server or Linux).
* A good understanding of common IT office equipment (PCs, monitors, printers, phones).
* Able to demonstrate your interest and passion for tech.
* Attention to detail, ability to follow agreed processes and procedures.
* Strong verbal and written communication skills.

What's in it for you?

* Great, tight-knit company culture
* Interesting and varied role
* Basic salary between £22,000 and £28,000 depending on skills and experience
* An informal culture that has a big focus on developing you. They'll give you training and exposure to new tools and technologies, so you'll have chance to develop your skills.

Next steps:

This could be a great opportunity for a 1st Line/ 2nd Line Support Engineer looking for an exciting and varied role with real development potential. To apply please send your up to date CV to

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.




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