team leader (part-time) in sunderland

07 August 2017
randstad financial services
job type
apply now

sunderland, north east
customer services
sub specialism
Customer Service
job type
reference number
randstad financial services
apply now

job description

Team Leader (Part-Time)
Are you looking for an exciting new opportunity to join a leading organisation within the Finance Industry? Would you like to further develop your skills within a role that offers Career Progression? If your answer is yes then please apply for the chance to join a company that looks at "How" goals are achieved rather than "What" is achieved.
Starting Salary - £19,700
Role - Part-Time Permanent.
Hours - 21 hours a week.
7 Hour between 7am - 11pm, Saturday - Sunday - Monday
Location - Doxford Park, Sunderland
Company benefits:
* Competitive Salary
* Flexible Working Hours
* Pension plan
* Onsite parking

Whilst working for this leading financial company you will be required to undertake the following tasks:
* Creating an environment that recognises initiative and encourages ownership.
* Driving quality and performance to consistently deliver for our customers.
* Coaching your team and feeding back with honest, constructive feedback to support individual and overall development.
* Clearly communicating business objectives to your team - ensuring that everyone knows not only their role, but the bigger picture.
* Building a culture that encourages continuous improvement, utilising new information and technologies to give our customers the best experience possible.

Person Specification:
* Experience of leading a team, performance management and achieving results through others using established coaching and training techniques.
* Relevant customer service attitude/experience in a call centre environment or customer facing role.
The Next Steps

* On your application we will ask for information like your contact details, education and work experience while undergoing the initially screening phase
* Online assessment: you will be contacted via phone or email and sent a SHL test
* If you pass this test, you will be submitted for a face to face interview
* Prior to the face to face interview we will help prepare you over the phone

The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003


"Team Leader" AND "Manager" AND "Management" AND "Supervisor" AND "Senior" AND "Banking" AND "Community Banking"


Previous experience of leading a team of people or managing staff