team leader in leeds

21 August 2018
lucy wainwright, randstad cpe
job type
£ 25,000 - £ 28,000 per year
apply now

leeds, yorkshire and the humber
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 25,000 - £ 28,000 per year
reference number
lucy wainwright, randstad cpe
apply now

job description

Position : Lead Contract Support

Salary: £25,000 - £28,000

Location: Leeds

My client is a Global Leader within Facilities Management; they are currently looking to expand their Contract Support team based in Leeds working on an extremely high profile contract.


* To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
* Provide a comprehensive financial and administrative service.
* Provide leadership to a team of 6.

Main Duties and Responsibilities:

* Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
* Positively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performance.
* Understand procedures and processes and operate them to the required standard encouraging best practice. Able to understand and influence the Contract profit report. Provide knowledge and understanding to coach and support others with less experience.

Examples are:

* Performing Dynamics Processes such as raising PO, Billing, and Posting Invoices etc.
* Maintaining contract KPI spreadsheet & analysis and overall BU KPIs (WIP/DEBT/OPO).
* Raising proper process paperwork and documentations, governing this across the M & E Portfolio.
* Ensuring that housekeeping in dynamics is kept to high standards through contract support.
* Ensuring and driving uniformed contract information across M & E Portfolio
* Adhoc review i.e. PO audit, WIP aging reviews, JBIMR, P & L.
* Ensuring Contract review information is accurate.
* Ensuring that M & E SLAs are met for P1- P6, timely job closure, effective communication on concept etc.

* Achieve results within quality, time, people and budgetary restraints.
* Ability to actively drive improvement. Perform with an understanding of business requirements and changes, and ensuring continuous improvement. Championing the M & E Systems.
* Build a team, ensuring whole team is effectively utilised. Lead the team performance through motivation and winning commitment from them. Actively participate in a diverse and effective team.
* Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.

Qualifications/ Experience:


* A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
* Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.


* Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.
* PowerPoint and Access.
* 3 years experience in a similar role with managerial experience.
* Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
* Some financial / accounting experience would be an advantage.

Benefits include:

* 25 Days Holiday + Bank Holidays
* 3% Pension Contribution
* Free On site parking
* On going training and support

For more information, contact Lucy at Randstad on 01132456161.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


contractor management