technical administrator.

World leader in engineered polymer solutions is looking for an administrator to join their team in Solihull. Do you have experience working in an admin position? Do you have a great eye for detail? If so, then please keep reading, as this vacancy might be the perfect opportunity for you.

Summary of the role

Reporting to the Commercial and Technical Director, the role provides an interface between the Customer Service team, Quality and the Technical Team concerning technical matters. The responsibility of the Technical Administrator is to coordinate customer engineering needs between quality and customer services and carries a responsibility for ensuring that our records and data set is maintained to a high standard throughout, and that appropriate processes are maintained.
The role requires a broad understanding of the range and capabilities as well as an ability to read and understand technical requirements. The employee must hold an in-depth knowledge of internal work-flows, and understand the interaction between the different stakeholders within the business.

Benefits

• Contract - 37 hours
• Salary - up to £27,000
• Eligible for a bonus
• 25 days of holiday
• Flexible working hours
• Early finish on Friday

Tasks and Responsibilities

• Providing Customers with confirmation of material compliance with international standards
• Co-ordination of NPI for new products and programmes
• Creation of new articles within the global part number database
• Ensuring that drawing revision levels are maintained within ERP
• Ensuring that appropriate Export declarations are made on items subject to restrictions.
• Coordination and completion of technical quality returns within the quality database (CAQ).
• Coordination of enquiries received from selected distribution customers
• Coordinating and responding to enquiries received through our website
• Management of engineering department data within CRM
• Support Application Engineers with RFQ requests

Education and Experience

• Time Management skills with proven ability to manage multiple concurrent tasks
• Detailed knowledge of the product range
• Knowledge of export requirements
• Computer literate

Behavioural Characteristics

• Can-do mindset
• Ability to analyse the available information
• Ability to work to defined processes and keep meticulous records
• Adaptability and flexibility
• Integrity
• Able to work as part of a team as well as individually

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.