An exciting contract opportunity has arisen for a Business Analyst to join our client, a leading financial institution, to support the redress & remediation projects across their Commercial Banking Group.Key skills & experience required:Demonstrable technical, Business Analysis skills and experience of implementing in a timely manner througheffective interaction with multiple, diverse stakeholders in large complex organisationsPast working experience in a relevant role, i.e. Business Analyst on major project initiativesExpert user of relevant software packages, i.e. Word, PowerPoint, Excel and VisioExperience working in relevant environment(s), i.e. with operational areas e.g. contact centre, mailinghouse, case management teams, analytics, legal and complianceExperience working in relevant market/context, i.e. remediation and redress projects within a regulatedfinancial services environment (Commercial Banking experience preferred) A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement changeExcellent communication skills, both oral and writtenExcellent Stakeholder Management skillsA comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processesCoordinate work stream meetings to ensure that clear actions and plans are unanimously takenRecord and contribute to performance and testing where needed for projectsFacilitate successful delivery of project requirements to meet client specificationOutline and administer requisite training when needed and make sure training needs for new projects are availableEnsure smooth transition from Project to Support with necessary documentationComplete and document any process mapping and process re-design/improvement opportunities accordinglyBusiness Analyst responsibilities for the candidate will includeSupport the lead Analyst and wider remediation programme with the design and implementation of consistent and effective processesTo ensure remediation work packages are delivered through efficient and repeatable processes to ensure an excellent customer experience and mitigate / minimise reputational risk. Some travel may be required to work with colleagues around the UK.Instrumental in the gathering, validating and documenting various business information and needs for the design of remediation work packages.Outline requirement specifications with the use of standard templates.Participate in the business design of required remediation processes, being available to carry out instructions as directed by the lead Analyst.Proactively sourcing, documenting and preparing reports that can be used for improving existing processes and activities within the programme.Adhere to the governance framework, feeding into mandatory documentation to provide consistency amongst work packages.Attending various meetings, contributing and challenging solutions to business priorities.Support the lead analyst in developing the initial scope of work streams, designing and recommending cost effective and timely solutions.Supervise requirements trace-ability information and record requirements status in the course of the project.Monitor changes to baseline requirements with the use of effective change control processes and tools.Working with other business and IT experts to determine requirements for projects, testing, and other validation.Ensure that various appropriate infrastructure elements, including documents, manuals, policy documents etc. are kept up to date and available.If you have similar experience to that outlined above, please forward your CV today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.