(technical) helpdesk engineer (stem only) in farnborough

28 November 2018
data entry, pareto law
job type
£ 24,000 per year, £24000 per annum
apply now

farnborough, south east england
sub specialism
job type
working hours
£ 24,000 per year, £24000 per annum
reference number
data entry, pareto law
01625 255 255
apply now

job description

Job Title: (Technical) Helpdesk Engineer (STEM only)
Sector: IT Software

A specialist reseller of Enterprise Security, Mobility and Application Solutions, our client delivers visibility and control to their customers – allowing them to identify network vulnerabilities or rogue devices.  They’re now looking for ambitious STEM graduates to help manage the customer experience.

(Technical) Helpdesk Engineer Package:
  • A competitive basic salary of £24,000
  • Mobile
  • Laptop
  • Regular socials in a welcoming, inclusive atmosphere
  • Lucrative bonus and incentive schemes
  • Exam based bonuses! Bonuses of up to £1,000 offered per exam/ training qualification obtained throughout your first year
  • Modern, fantastic offices in a highly sought after location
  • Excellent scope for progression
(Technical) Helpdesk Engineer Role:
  • Support all external customers with product knowledge and expertise.
  • Provide solutions to customers in a timely fashion for issues that may arise within the company’s core technology portfolio.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Log and track support queries in the helpdesk system.
  • Talk clients through a series of actions, either via phone, email or chat, until the issue is resolved.
  • Properly escalate unresolved issues to appropriate internal teams and/or vendor partners to ensure customer satisfaction.
  • Brief customers as well as management on the status of current resolution efforts and attend daily/weekly meetings as requested or required.
  • Access software updates, drivers, knowledge bases, and FAQ’s to assist with end user issues.
(Technical) Helpdesk Engineer:
  • Educated to degree level (Any STEM degree)
  • Possess exceptional communication and interpersonal skills
  • Self-motivated, with a strong desire to succeed