Job Title: Business Sales Advisor, BTLocation: Glasgow, ScotlandSalary: CompetitiveREF: J11742:SCO:MAISector: TelecomsBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, they take pride in everything they do. They're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. Guided by their core values of Personal, Simple and Brilliant, their goal is to help customers, communities and businesses overcome barriers and release their potential. Your role as a Business Sales Advisor will see you deliver defined revenue, product volume and quality targets through acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound call from a customer or an outbound call as part of a specific campaign. The role is designed as an entry-level role, where you drive business growth by closing contracts.Business Sales Advisor Package:Competitive basic + OTEWorld-class training and development opportunities25 days’ annual leave (not including bank holidays)Discounted broadband, mobile and TV packagesShare option and pension scheme programmesAutomatic enrolment into our ‘Sales as Profession’ communityFlexible benefits to fit around youBusiness Sales Advisor Role:To achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations are adhered to.Achieve all quality measures as defined by the businessEnsure a strong understanding of BT’s products and services to be able to effectively retain and acquire customers and ensure that the customer’s needs are being appropriately met.Use effective questioning techniques in order to understand the full extent of every customer’s business needs and the opportunities these present for BT and the customer.To take ownership of your own performance and development plans in order to meet targets and continually improve performance and efficiency.Use all required systems effectively and productively to maximise customer satisfaction and support revenue growth for BTIdentify quickly and accurately, when the customer enquiry is not relevant to the key purpose of your role and to ensure that a professional and timely transfer of the opportunity takes place in line with defined procedures.Excellent delivery of a level of customer service that demonstrates the BT brand appropriatelyTo be proficient and compliant in the use of the relevant systems, PC, Telephony and all other standard BT office automation systems such as e-mail and the intranet.Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are met at all times.Provide specific information obtained through your interactions with our customers when requested to support the business in its strategic aims.Fully understand and follow the comprehensive Complaints guidelines to ensure Customer Satisfaction is at the fore.To take ownership of your own performance and development plans in order to meet targets and continually improve performance and efficiency.To behave in accordance with BT Code of Conduct, BT Values and prescribed job standards including sharing learning and contributing to the wider performance of the team.Business Sales Advisor Requirements:Exceptional customer call handling skillsPossess excellent communication and interpersonal skillsHave an aptitude for technology and technical issuesTarget driven and results focusedTime management and organisation skillsComputer literate and experienced using Microsoft officeSelf-motivated, with a strong desire to succeedA team player, who can also work autonomouslyPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.