travel booking agent - out of hours in belfast

posted
06 February 2019
contact
joanne horgan, randstad business support
job type
permanent
salary
£ 18,000 - £ 22,000 per year
apply now

posted
location
belfast, northern ireland
specialism
customer services
sub specialism
Customer Service
job type
permanent
working hours
Full-Time
salary
£ 18,000 - £ 22,000 per year
reference number
MJ68054
contact
joanne horgan, randstad business support
phone
02890912840
apply now

job description

Do you have the ability to offer exceptional customer service to a corporate client base? Do you thrive in a fast paced office environment? Is Travel your passion?

Due to continued growth & new client wins Randstad are currently supporting a leading Travel Management organisation with the recruitment of out of hours Travel Booking Agent to join their expanding Belfast based team. This is an exciting opportunity to join an established & thriving business.

You will be part of a team of home based travel booking agents responding to queries from corporate clients & travel agents across the UK & Ireland. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service and best value for money.

Benefits:
* Competitive salary £18000-£22000 pending experience
* Work from home
* 5 days out of 7 on rota basis including evenings and overnights
* Staff travel perks
* Free travel insurance annually
* Full induction and training programme
* Work place pension
* Health & wellbeing benefits
* Team rewards
* Scope for career development

Experience:
* Travel consultancy, airline or hotel booking agent experience within the travel, tourism, airport & hospitality sectors essential
* Knowledge of a Global Distribution System (GDS)
* Previous customer service or call handling experience essential
* Effective & professional communication skills essential
* IT proficiency with data entry experience essential
* Ability to prioritise and manage a varied workload of multiple client requirements

Job Responsibilities:
* Working as part of a team arranging worldwide travel for corporate & business accounts within commercial, government, education & local authorities
* Responding to enquiries from travel agents throughout the UK & Ireland alongside corporate clients
* Securing fights, accommodation, tickets and transfer details
* Providing in-depth knowledge of destinations, tour operators and suppliers
* Using a GDS booking system
* Professional customer care exceeding customer expectations
* Account management

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

customer care