welsh speaking administrator in birmingham

18 June 2018
laura wileman, randstad business support
job type
£ 18,000 per year
apply now

birmingham, west midlands
secretarial & admin
job type
working hours
£ 18,000 per year
reference number
laura wileman, randstad business support
apply now

job description

Are you Welsh speaking? Do you have administrative experience and want to make a difference? Are you looking to develop your knowledge and skill set for a highly reputable organisation? If so this role could be perfect for you? On the UK's leading provider of technology enabled business and support services is look for a Welsh Speaking Escalations Administrator to join their successful and expanding team.


* Permanent role
* 23 day's holidays (rising with length of service)
* Salary, £18,000
* Company matched pension scheme
* The Fort Dunlop
* Access to a variety of voluntary benefit options (These include a share save scheme, life assurance, holiday buy and other offers such as retail, health & well being and leisure discounts.
* Working within state of the art facilities, as well as on site subsidised restaurants and open roof top break out areas for those sunny lunch times.
* Shifts between 8am -8pm

Main Purpose

You will work on one of the clients major contracts and have the opportunity to make a real difference.

The vision is that all escalations tasks will be completed to an exceptional standard within one team, delivering and exceeding Customer expectations and achieving service levels in telephony and back office activities. This will incorporate both simple and complex issue resolution for the DWP as well as completing back office administrative tasks. The role will also include supporting the Clinical Escalations team with any clerical duties to support the team in their roles.


* Provide a high-quality advice service by telephone to the DWP regarding applications for Personal Independent Payments (PIP).
* Answer calls from Welsh claimants regarding their claim case
* Control and monitor the quality and accuracy of information
* Work toward KPI's- Average Handling Time, Accuracy, compliance
* Gain knowledge of departmental policies and procedures
* Support the clinical escalations team with any administrative tasks

* Fluent in Welsh both verbally and written
* Experience of inbound call handling and/or back office task completion
* Experience in Customer Service, data entry and administration
* Experience of working towards KPIs
* Excellent communication and telephony skills
* Proactive and positive attitude

Apply today!! Interviews taking place this week.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.