• 67% of UK employees are encouraged to give feedback at any time, but less than half (44%) receive training
  • 48% of UK employees feel either uncomfortable or vulnerable giving or receiving feedback 
  • Only 40% of UK employers use real-time feedback - 5% below global average
  • UK job satisfaction is very high, but 30% are still open to change

The annual performance review has long been the only moment that an employee was appraised and received direct feedback from their line manager. Given changing working circumstances and more informal working relationships, Randstad asked the participants of the latest Randstad Workmonitor survey about how performance reviews are currently conducted by their employer. 

When it comes to giving feedback, findings suggested that 67% of UK respondents are encouraged to at any time, however less than half (44%) receive training on to properly execute. With half of UK employees highlighting that they feel uncomfortable or vulnerable giving or receiving feedback, there's a clear employee and employer disconnect. The need for HR managers to ensure teams are correctly briefed and trained is more important than ever.

real-time feedback.

Nowadays, real-time feedback is finding its way onto the work floor, as currently 46% of employers around the world use this method to review their workforce, and 40% of UK employers. Despite nearly half of global respondents stating that they make use of real-time feedback, it's interesting that just 28% of performance reviews are still happening annually, highlighting the possible need for HR professionals to review current processes.

job satisfaction.

The Workmonitor report also revealed a very low appetite to change job (5%) among Brits. 30% however mentioned that if something were to come up they would be open to change. With this in mind, the role of the recruiter is even more important, with a good chance that many skilled candidates won’t consider moving until approached. Last year’s Q4 Workmonitor report revealed that job satisfaction in the UK is high at 69%. Is real-time feedback and more open conversations aiding this? 

Graham Trevor, HR Director at Randstad UK said:
“Embracing modern technology and keeping our tech and touch strategy front of mind, we moved away from traditional annual performance reviews in order to encourage real-time meaningful conversations, in person and through tech platforms such as Peakon. 

Whilst we are experiencing economic uncertainty and a skills shortage, strong job satisfaction and low job move appetite also signals the value of real-time feedback. When HR functions train their employees on best practice, it can boost reward and recognition, propel development, drive engagement and deliver retention.”

about the randstad workmonitor.

The Randstad Workmonitor was launched in the Netherlands in 2003, and covers 34 countries around the world. The study encompasses Europe, Asia Pacific and the Americas. The Randstad Workmonitor is published four times a year, making both local and global trends in mobility visible over time.
The Workmonitor’s Mobility Index, which tracks employee confidence and captures the likelihood of an employee changing jobs within the next 6 months, provides a comprehensive understanding of sentiments and trends in the job market. Besides mobility, the survey addresses employee satisfaction and personal motivation as well as a rotating set of themed questions. The study is conducted online among employees aged 18-65, working a minimum of 24 hours a week in a paid job (not self-employed). The minimum sample size is 400 interviews per country. The Survey Sampling International (SSI) panel is used for sampling purposes. 

Notes to editors.

about Randstad
Randstad is the global leader in the HR services industry. Alongside our subsidiary international HR recruitment specialist company, Digby Morgan, we support HR professionals, people and organisations in realising their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions, including Recruitment Process Outsourcing, Managed Services Programs and  outplacement. Randstad is active in 38 countries around the world and has top-three positions in almost half of these. In 2018, Randstad had on average 38,820 corporate employees and 4,826 branches and Inhouse locations. In 2018, Randstad generated revenue of € 23.8 billion and holds the world’s number one position in its industry since November 2018. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded. For more information, see https://www.randstad.com/.