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      • manchester, north west
      • permanent
      • £25,000 - £25,000, per year, £5000 bonus
      • randstad business support
      I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • port talbot, wales
      • permanent
      • £17,784 per year
      • randstad business support
      Do you have experience in Sales Order Processing for a manufacturing company? Do you want to work for a growing company? Would you like to finish early on a Friday? The please apply. Your main duties will be: receiving incoming ordersprocessing order information liaising with the production teamliaising with the warehouse teamorganising deliveriescommunicating with customers to inform them of expected delivery timesYou must have:previous experience of customer contact via phone and email the ability to use Excel The hours of work are Monday to Thursday 9am - 5pm and a 3pm Finish on a Friday - some flexibility of start and finish times available. 28 days annual leave Free parking Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Do you have experience in Sales Order Processing for a manufacturing company? Do you want to work for a growing company? Would you like to finish early on a Friday? The please apply. Your main duties will be: receiving incoming ordersprocessing order information liaising with the production teamliaising with the warehouse teamorganising deliveriescommunicating with customers to inform them of expected delivery timesYou must have:previous experience of customer contact via phone and email the ability to use Excel The hours of work are Monday to Thursday 9am - 5pm and a 3pm Finish on a Friday - some flexibility of start and finish times available. 28 days annual leave Free parking Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • chelmsford, east of england
      • permanent
      • £12,136 - £16,103 per year
      • randstad business support
      Do you consider yourself to be a good communicator and an asset to a busy team? Are you based in or around Chelmsford?We have call handler opportunities available within Essex Constabulary. This role is ideal for someone with strong communication skills and who has good attention to detail, strong use of initiative and can work under pressure. The call handler role offers progression and the opportunity for a long standing career with the Police. The call handler role offers a variety of shift patterns detailed below, offering flexibility to applicants current circumstances. A thorough 9 week training programme will be provided to yourself and you would be required to undergo the Police Vetting process. Role: Call HandlerLocation: Chelmsford - parking available on site Available contracts: Contract 1 Mon-Fri 9am-2pm (25 hours PW) £13,227 per annum Contract 2 Mon-Fri 2pm-8pm (30 hours PW) £15,756 per annumContract 3 Mon-Fri 4pm-10pm (30 hours PW) £16,103 per annumContract 4 Sat and Sun 1pm-9pm (14.8 hours) £12,136 per annum Responsibilities:Receive and record all emergency and non-emergency communications to Essex Police Assess all contact, grading incidents in accordance with Force policyAssess the need for police attendance or refer to other departments and agencies as requiredAccurately record all details on the Command and Control systemEnsure that callers / persons contacting Essex Police are offered advice and support and are aware of how their call for service will be handledEssential requirements:GCSE level in EnglishPrevious experience within a call centre, administration or customer service Ability to adhere to the shift patternProven experience as a strong verbal and written communicatorAbility to type 30WPMIT Literacy - in particular the Microsoft package Capacity to work under pressure, remaining calm at all times Strong attention to detail and data entry skills Desirable requirements:Driving license and use of a car Knowledge of The Police and their mission to deter crime Benefits:Supportive training environment including an extensive 9 week initial training programmeProgression after 1 year of service to Call Dispatcher with full training providedFull transparency regarding the role throughout the application process Advice and editing on your current CVDedicated team throughout your application journey Does this role sound exciting? Apply today and a member of the team will be in contact if you meet our requirements. All applicants are subject to vetting checks including: Right to work check, DBS check, reference check and Police Vetting. We will not be able to accept anyone with reprimands,unspent/spent convictions. Cautions and warnings will be considered if fully disclosed at the initial stages. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
      Do you consider yourself to be a good communicator and an asset to a busy team? Are you based in or around Chelmsford?We have call handler opportunities available within Essex Constabulary. This role is ideal for someone with strong communication skills and who has good attention to detail, strong use of initiative and can work under pressure. The call handler role offers progression and the opportunity for a long standing career with the Police. The call handler role offers a variety of shift patterns detailed below, offering flexibility to applicants current circumstances. A thorough 9 week training programme will be provided to yourself and you would be required to undergo the Police Vetting process. Role: Call HandlerLocation: Chelmsford - parking available on site Available contracts: Contract 1 Mon-Fri 9am-2pm (25 hours PW) £13,227 per annum Contract 2 Mon-Fri 2pm-8pm (30 hours PW) £15,756 per annumContract 3 Mon-Fri 4pm-10pm (30 hours PW) £16,103 per annumContract 4 Sat and Sun 1pm-9pm (14.8 hours) £12,136 per annum Responsibilities:Receive and record all emergency and non-emergency communications to Essex Police Assess all contact, grading incidents in accordance with Force policyAssess the need for police attendance or refer to other departments and agencies as requiredAccurately record all details on the Command and Control systemEnsure that callers / persons contacting Essex Police are offered advice and support and are aware of how their call for service will be handledEssential requirements:GCSE level in EnglishPrevious experience within a call centre, administration or customer service Ability to adhere to the shift patternProven experience as a strong verbal and written communicatorAbility to type 30WPMIT Literacy - in particular the Microsoft package Capacity to work under pressure, remaining calm at all times Strong attention to detail and data entry skills Desirable requirements:Driving license and use of a car Knowledge of The Police and their mission to deter crime Benefits:Supportive training environment including an extensive 9 week initial training programmeProgression after 1 year of service to Call Dispatcher with full training providedFull transparency regarding the role throughout the application process Advice and editing on your current CVDedicated team throughout your application journey Does this role sound exciting? Apply today and a member of the team will be in contact if you meet our requirements. All applicants are subject to vetting checks including: Right to work check, DBS check, reference check and Police Vetting. We will not be able to accept anyone with reprimands,unspent/spent convictions. Cautions and warnings will be considered if fully disclosed at the initial stages. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
      • burnley, north west
      • permanent
      • £25,000 - £30,000 per year
      • randstad financial services
      Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their brand new team in Burnley.Key DetailsFull-time, permanent position25k-30k dependent on experience8 - 12 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their brand new team in Burnley.Key DetailsFull-time, permanent position25k-30k dependent on experience8 - 12 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • london, london
      • permanent
      • £24,000 - £25,000 per year
      • randstad business support
      Role: Career Zone AdvisorPay Rate: £24,000 - £25,000 Per AnnumHours: 35 Hours per weekContract: Permanent Location: London Do you have experience working within customer service and administration? We are recruiting on behalf of a London based University to support the students as they embark on their journey in securing a graduate position.Job Responsibilities To provide a front line service for the Career Zones and deal with the full range of student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining and referring students to other Career Zone services where requiredTo give basic careers advice and check CVsTo communicate effectively and professionally across the team and with students, graduates, employers and other external agenciesLiaise with colleagues in the service to ensure up to date information about workshops and other events/activities and services is available to students, staff, visitors and other interested parties. Be familiar with the workshops and services provided by the service and the most appropriate person in the service to contact for different types of enquiriesTo set up and advise academic colleagues on the creation of events and learning pathways on the Career Zone platform To assist with the team service mailboxes and market services and opportunities to students using appropriate methods including using social media, maintaining a lively and engaging social media presenceProvide regular reports on the type of enquiries received and undertake enquiries managementProvide administrative support, including the production of documents using Microsoft Word and ExcelEnsure compliance with the Data Protection Act, Health and Safety Act and other legislative requirements at all timesRespond to emergency situations contacting security, main campus reception, Centre colleagues, or the emergency services as necessary. To work in accordance with equality and diversity policies Essential criteria A commitment to delivering outstanding customer service and to proactively explore ways to improve quality of service. Experience of working in an administration role with experience of organising logistics for events.Excellent IT skills, including usage of Microsoft Office Word, Excel and Outlook. Desirable criteria Excellent customer engagement skillsExperience of the use of the web, social media and other channels to promote activities or servicesExperience of solving standard day to day problems by choosing between limited options and working without direct supervision Benefits Annual personal development reviews and personal development plans are designed to enable you to develop your career, and are supported by an extensive range of courses and events to enhance management, teaching and learning, IT and personal development skills.Access to discounted movie tickets, grocery shopping and other top brands via our online benefit hubOnsite Occupational health serviceUp to 14 hours in work time to support your existing volunteering workMultifaith areasWide range of onsite catering facilitiesSalary sacrifice scheme - professional subscriptions, bicycle loans, childcare vouchersEnhanced PensionRandstad Business Support is acting as an Employment Agency in relation to this vacancy.
      Role: Career Zone AdvisorPay Rate: £24,000 - £25,000 Per AnnumHours: 35 Hours per weekContract: Permanent Location: London Do you have experience working within customer service and administration? We are recruiting on behalf of a London based University to support the students as they embark on their journey in securing a graduate position.Job Responsibilities To provide a front line service for the Career Zones and deal with the full range of student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining and referring students to other Career Zone services where requiredTo give basic careers advice and check CVsTo communicate effectively and professionally across the team and with students, graduates, employers and other external agenciesLiaise with colleagues in the service to ensure up to date information about workshops and other events/activities and services is available to students, staff, visitors and other interested parties. Be familiar with the workshops and services provided by the service and the most appropriate person in the service to contact for different types of enquiriesTo set up and advise academic colleagues on the creation of events and learning pathways on the Career Zone platform To assist with the team service mailboxes and market services and opportunities to students using appropriate methods including using social media, maintaining a lively and engaging social media presenceProvide regular reports on the type of enquiries received and undertake enquiries managementProvide administrative support, including the production of documents using Microsoft Word and ExcelEnsure compliance with the Data Protection Act, Health and Safety Act and other legislative requirements at all timesRespond to emergency situations contacting security, main campus reception, Centre colleagues, or the emergency services as necessary. To work in accordance with equality and diversity policies Essential criteria A commitment to delivering outstanding customer service and to proactively explore ways to improve quality of service. Experience of working in an administration role with experience of organising logistics for events.Excellent IT skills, including usage of Microsoft Office Word, Excel and Outlook. Desirable criteria Excellent customer engagement skillsExperience of the use of the web, social media and other channels to promote activities or servicesExperience of solving standard day to day problems by choosing between limited options and working without direct supervision Benefits Annual personal development reviews and personal development plans are designed to enable you to develop your career, and are supported by an extensive range of courses and events to enhance management, teaching and learning, IT and personal development skills.Access to discounted movie tickets, grocery shopping and other top brands via our online benefit hubOnsite Occupational health serviceUp to 14 hours in work time to support your existing volunteering workMultifaith areasWide range of onsite catering facilitiesSalary sacrifice scheme - professional subscriptions, bicycle loans, childcare vouchersEnhanced PensionRandstad Business Support is acting as an Employment Agency in relation to this vacancy.
      • basildon, east of england
      • permanent
      • £19,000 - £21,000 per year
      • randstad financial services
      Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking onsite APPLY NOW!!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking onsite APPLY NOW!!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • coleshill, west midlands
      • permanent
      • £24,000 - £24,000, per year, + Bonus
      • randstad business support
      Are you an experienced Customer Service Administrator/ Customer Care Coordinator looking for a new roles? Are you looking to work for a company that offer great benefits such as hybrid working? If so keep reading... I have partnered with a Coleshill based client who are looking for a Customer Care Coordinator to join their team of 6 for a 12 month period.Benefits:Up to £24000 salary0830-1700 Monday to Friday with an hour lunchAgile working available 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annumPrivate HealthcareCompany contributory pension schemeLife assurance - 4 x your annual salarySharesave schemeCycle to work scheme - up to £3000Denplan, GymFlex and many more…Your Responsibilities: Provide an excellent level of customer service at all timesTake enquiries about defects on homesOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the endTo address and respond to Customer issues in a prompt and organised way.You Skills/ Experience:Great communication skillsHouse Building/ Construction experience is desirableBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe able to communicate with colleagues and work together to find solutionsIf this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Are you an experienced Customer Service Administrator/ Customer Care Coordinator looking for a new roles? Are you looking to work for a company that offer great benefits such as hybrid working? If so keep reading... I have partnered with a Coleshill based client who are looking for a Customer Care Coordinator to join their team of 6 for a 12 month period.Benefits:Up to £24000 salary0830-1700 Monday to Friday with an hour lunchAgile working available 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annumPrivate HealthcareCompany contributory pension schemeLife assurance - 4 x your annual salarySharesave schemeCycle to work scheme - up to £3000Denplan, GymFlex and many more…Your Responsibilities: Provide an excellent level of customer service at all timesTake enquiries about defects on homesOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the endTo address and respond to Customer issues in a prompt and organised way.You Skills/ Experience:Great communication skillsHouse Building/ Construction experience is desirableBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe able to communicate with colleagues and work together to find solutionsIf this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • northampton, east midlands
      • contract
      • £9.00 - £9.50 per hour
      • randstad cpe
      CleanerRandstad CPE are looking for a experienced cleaner to work at a local job centres.You job will be to be ensure that communal areas, offices and welfare areas are cleaned to the highest standards at all times Job Details : Working hours 9am - 5pm oTHis role is till SeptemberGeneral Cleaner DutiesPay - £9.50ph If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      CleanerRandstad CPE are looking for a experienced cleaner to work at a local job centres.You job will be to be ensure that communal areas, offices and welfare areas are cleaned to the highest standards at all times Job Details : Working hours 9am - 5pm oTHis role is till SeptemberGeneral Cleaner DutiesPay - £9.50ph If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • patchway, south west
      • permanent
      • £19,000 - £20,600 per year
      • randstad business support
      Job Title: Contact Centre AgentSalary: £20,600 per annumContract: Full Time, PermanentShift pattern: 5 days out of 7 with occasional weekend work (on a rota basis) What will you be doing?Reporting to the Regional Service Manager, as a Call Centre Advisor you would be responsible for ensuring an efficient and effective service to all patients and customers.The role is suitable for someone who has experience of working in a call centre that is used to taking a high volume of calls. You'll speak with new and existing patients by phone, giving them the world-class patient service that we are known for. With such diverse patients and conversations, the role requires someone who is dynamic, empathetic, solution drive and most of all, customer focused. What are we offering you? We are dedicated to your personal development. As a valued employee, you'll have access to a range of benefits, as well as learning and development opportunities including:A company bonus based on company performance and personal objectives Annual salary reviews25 days annual leave plus bank holidaysA company pension schemeAccess to a range of benefits including free eye tests, discounted or free glassesA free 24/7 well-being/counselling serviceAn environment where your learning and development is supportedFree on-site parking What do you need?First class communication skills both verbal & writtenPrevious experience in a call centre roleExcellent organisation skills and the ability to multi-taskComputer literate in Microsoft Word, Excel and OutlookRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Job Title: Contact Centre AgentSalary: £20,600 per annumContract: Full Time, PermanentShift pattern: 5 days out of 7 with occasional weekend work (on a rota basis) What will you be doing?Reporting to the Regional Service Manager, as a Call Centre Advisor you would be responsible for ensuring an efficient and effective service to all patients and customers.The role is suitable for someone who has experience of working in a call centre that is used to taking a high volume of calls. You'll speak with new and existing patients by phone, giving them the world-class patient service that we are known for. With such diverse patients and conversations, the role requires someone who is dynamic, empathetic, solution drive and most of all, customer focused. What are we offering you? We are dedicated to your personal development. As a valued employee, you'll have access to a range of benefits, as well as learning and development opportunities including:A company bonus based on company performance and personal objectives Annual salary reviews25 days annual leave plus bank holidaysA company pension schemeAccess to a range of benefits including free eye tests, discounted or free glassesA free 24/7 well-being/counselling serviceAn environment where your learning and development is supportedFree on-site parking What do you need?First class communication skills both verbal & writtenPrevious experience in a call centre roleExcellent organisation skills and the ability to multi-taskComputer literate in Microsoft Word, Excel and OutlookRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • ashford, south east
      • temporary
      • £9.90 - £10.90, per hour, Holiday pay, pension, employee discounts
      • randstad cpe
      Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you.Position: Dispatch OperatorHourly rate: £9.90 + Holiday pay (rate enhancements available for weekends & bank holidays)Duration: 6 months+Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pmContract type: Temporary with weekly pay through Randstad The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services.Help Desk and Switchboard Operator's duties include:Providing a helpful and professional service to the national health service and its customers.Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values.Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.Issuing pagers to staff.Update telephone records.Maintain rosters and on-call information for the hospital.Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers.Liaise with departments over service centre queries.Arrange taxi bookings through non-patient transport.Maintain the out of hours car parking intercom system and report any system failures.Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.About you:Flexible approach to working due to shift pattern rotations throughout.Keen to learn new skills and a can do attitude.Customer focused and centred around providing excellent customer service.Ability to communicate with customers, visitors, colleagues and management effectively.Able to deal with emergency and high-pressure situations in a professional and calm manner.Excellent I.T skills and be able to adapt to new systems.Knowledge of the local area and common medical terminology is an advantage.Previous helpdesk or switchboard experience is preferred and an advantage.Good level of IT skills across Microsoft office packages Awareness of Health and safety standardsRequirements:Eligible to work in the United Kingdom2 current proofs of address and national insurance.Happy to undergo relevant training.Access to transport will be an advantage when applying for this role due to the location of the hospital.Why work for Randstad?All necessary training provided by us, with opportunities for other training and developmentAccess to great discounts with top highstreet retailersAccess to our Employee Assistance ProgrammeLong term work opportunitiesIf you are interested please click apply now or call the team on 01622 357230 Option 3 for more information! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you.Position: Dispatch OperatorHourly rate: £9.90 + Holiday pay (rate enhancements available for weekends & bank holidays)Duration: 6 months+Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pmContract type: Temporary with weekly pay through Randstad The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services.Help Desk and Switchboard Operator's duties include:Providing a helpful and professional service to the national health service and its customers.Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values.Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.Issuing pagers to staff.Update telephone records.Maintain rosters and on-call information for the hospital.Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers.Liaise with departments over service centre queries.Arrange taxi bookings through non-patient transport.Maintain the out of hours car parking intercom system and report any system failures.Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.About you:Flexible approach to working due to shift pattern rotations throughout.Keen to learn new skills and a can do attitude.Customer focused and centred around providing excellent customer service.Ability to communicate with customers, visitors, colleagues and management effectively.Able to deal with emergency and high-pressure situations in a professional and calm manner.Excellent I.T skills and be able to adapt to new systems.Knowledge of the local area and common medical terminology is an advantage.Previous helpdesk or switchboard experience is preferred and an advantage.Good level of IT skills across Microsoft office packages Awareness of Health and safety standardsRequirements:Eligible to work in the United Kingdom2 current proofs of address and national insurance.Happy to undergo relevant training.Access to transport will be an advantage when applying for this role due to the location of the hospital.Why work for Randstad?All necessary training provided by us, with opportunities for other training and developmentAccess to great discounts with top highstreet retailersAccess to our Employee Assistance ProgrammeLong term work opportunitiesIf you are interested please click apply now or call the team on 01622 357230 Option 3 for more information! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • leeds, yorkshire and the humber
      • permanent
      • £20,000 - £20,200, per year, Company Benefits
      • randstad business support
      An exciting opportunity for a fluent Dutch and English speaking individual to join an organisation that provides linguistic services to their clients. The successful candidate can be located in either the UK or the Netherlands.This role sits within the operations team and will be responsible in providing outstanding customer service to clients.Day to day you will:Communicate effectively with clients ensuring you understand their needs and responding to queriesSourcing for linguists that meet clients requirementsResolving concerns and complaints and escalating serious concernsConstantly building rapport with both clients and linguistsWorking across various in house systems on a daily basisAssist with the training and on boarding of new candidatesTo be successful in this role you will:Fluent in both Dutch and English - This is essential, please ensure you clearly communicate this in your application.A strong communicator with the ability to build relationships over the phoneConfident in communicating with Clients and staff over the phoneAbility to pick up new systems quicklyCustomer service background or previous experience working as a linguist or Translator would be beneficialStrong time managementAbility to plan your own workloadThis is a full time, permanent opportunity which is fully remote working. This is an opportunity to work for a large business which offers superb career progression opportunities.This role is paying up to £20200, 25 days holiday + BH and additional company benefits. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      An exciting opportunity for a fluent Dutch and English speaking individual to join an organisation that provides linguistic services to their clients. The successful candidate can be located in either the UK or the Netherlands.This role sits within the operations team and will be responsible in providing outstanding customer service to clients.Day to day you will:Communicate effectively with clients ensuring you understand their needs and responding to queriesSourcing for linguists that meet clients requirementsResolving concerns and complaints and escalating serious concernsConstantly building rapport with both clients and linguistsWorking across various in house systems on a daily basisAssist with the training and on boarding of new candidatesTo be successful in this role you will:Fluent in both Dutch and English - This is essential, please ensure you clearly communicate this in your application.A strong communicator with the ability to build relationships over the phoneConfident in communicating with Clients and staff over the phoneAbility to pick up new systems quicklyCustomer service background or previous experience working as a linguist or Translator would be beneficialStrong time managementAbility to plan your own workloadThis is a full time, permanent opportunity which is fully remote working. This is an opportunity to work for a large business which offers superb career progression opportunities.This role is paying up to £20200, 25 days holiday + BH and additional company benefits. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • ashford, south east
      • temporary
      • £12.26 - £12.26, per hour, + holiday pay
      • randstad cpe
      Randstad and 2Gether Support Solutions who serve the East Kent Hospital Trust are recruiting for a Chef with an immediate start available with rate enhancements for weekends and bank holidays. Position: Chef for 2Gether Support SolutionsLocation: Ashford, Kent (William Harvey Hospital)Hourly rate: £12.26phr Mon-Fri, £13.26phr Sat-Sun and £24.52phr on Bank Holidays.Benefits: 20 days holiday per annum rising to 25 days after 12 weeks continuous service plus a host of Randstad employee benefits. Duration: 6 weeksHours: 7am until 3pm Monday to Friday Contract type: FreelanceRandstad contact: The NHS team on 01622 357230 Option 3 Chef's duties include:Preparation and production of foods and goods in line with agreed menus and recipes for retail, functions and patient feeding (specialist dietary requirements).Provide an excellent experience for customers (patients, staff and visitors) while using your talents to optimise sales.Maintain food safety and hygiene standards within your department and ensure your work is carried out in line with Health, Safety & Quality standards set out by 2Gether Support Solutions and the Trust which includes the Assured Safe Catering System.Ensure records and documentation are accurately completed and maintained.Mentor, supervise, support and train other team members within the department.Attend and contribute at team meetings, improvement forums and reviews.Contribute to menu planning and service improvements within the department.Store goods, supplies and equipment in the correct manner and ensure stock rotation systems are applied.Assist in ordering of stock with procurement and is undertaken within budgetary constraints.Liaise with on-site Dieticians to build rapport and deliver the service the hospital can deliver to their customers.Requirements:Relevant experience in the same or a similar role.Level 2 Food Hygiene certificate. If yours has expired the training can be provided.Level 1 or 2 in food production or an equivalent qualification is essential.Eligible to work in the United Kingdom2 current proofs of address (dated within last 3 months).Happy to undergo relevant training.Why work for us?All necessary training provided by us, with opportunities for other training and developmentAccess to great discounts with top highstreet retailersEmployee assistance programme (health & wellbeing, financial advice and a large range of other services).Refer a friend scheme offering £50 love2shop vouchers for every recommendation that completes 30 days temp work https://www.randstad.co.uk/refer-a-friend/If you are interested please call the team on 01622 357230 Option 3 for more information or apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Randstad and 2Gether Support Solutions who serve the East Kent Hospital Trust are recruiting for a Chef with an immediate start available with rate enhancements for weekends and bank holidays. Position: Chef for 2Gether Support SolutionsLocation: Ashford, Kent (William Harvey Hospital)Hourly rate: £12.26phr Mon-Fri, £13.26phr Sat-Sun and £24.52phr on Bank Holidays.Benefits: 20 days holiday per annum rising to 25 days after 12 weeks continuous service plus a host of Randstad employee benefits. Duration: 6 weeksHours: 7am until 3pm Monday to Friday Contract type: FreelanceRandstad contact: The NHS team on 01622 357230 Option 3 Chef's duties include:Preparation and production of foods and goods in line with agreed menus and recipes for retail, functions and patient feeding (specialist dietary requirements).Provide an excellent experience for customers (patients, staff and visitors) while using your talents to optimise sales.Maintain food safety and hygiene standards within your department and ensure your work is carried out in line with Health, Safety & Quality standards set out by 2Gether Support Solutions and the Trust which includes the Assured Safe Catering System.Ensure records and documentation are accurately completed and maintained.Mentor, supervise, support and train other team members within the department.Attend and contribute at team meetings, improvement forums and reviews.Contribute to menu planning and service improvements within the department.Store goods, supplies and equipment in the correct manner and ensure stock rotation systems are applied.Assist in ordering of stock with procurement and is undertaken within budgetary constraints.Liaise with on-site Dieticians to build rapport and deliver the service the hospital can deliver to their customers.Requirements:Relevant experience in the same or a similar role.Level 2 Food Hygiene certificate. If yours has expired the training can be provided.Level 1 or 2 in food production or an equivalent qualification is essential.Eligible to work in the United Kingdom2 current proofs of address (dated within last 3 months).Happy to undergo relevant training.Why work for us?All necessary training provided by us, with opportunities for other training and developmentAccess to great discounts with top highstreet retailersEmployee assistance programme (health & wellbeing, financial advice and a large range of other services).Refer a friend scheme offering £50 love2shop vouchers for every recommendation that completes 30 days temp work https://www.randstad.co.uk/refer-a-friend/If you are interested please call the team on 01622 357230 Option 3 for more information or apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • poole, south west
      • permanent
      • £23,343 - £23,343, per year, Performance and joining bonus!
      • randstad inhouse services
      Customer Service Associates - Premium Support, with German and English LanguagesRandstad is working with their key client With over 500 employees it has one of the most diverse and international workforces on the UK's south coast and is proud of their engaging workplace, we are proud to recruit on behalf of our client Customer Service / Customer Experience Associates in Poole, Dorset who will be working on one of the largest tech brands in the world. Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Relocation expensesRemote Work Available Hours:40 hours per week08:00 and 16:30 Monday to Friday1 Weekend a monthPay Rate:£23,343.09£500 joining bonus£1066 performance based bonusWhy join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.Work on the clients' modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionA reliable broadband internet connection that meets the minimum bandwidth requirements.A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:Minimum Download speed - 10Mbps, Minimum Upload Speed - 1MbpsAble to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.You will need a desk and suitable chair to work from comfortably and professionally.Candidates must be able to pass a English and German testPrior to your first day with us, we will provide you with the technology necessary to perform your role.We provide comprehensive tools and training so you can focus on providing world class service to the customers What's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
      Customer Service Associates - Premium Support, with German and English LanguagesRandstad is working with their key client With over 500 employees it has one of the most diverse and international workforces on the UK's south coast and is proud of their engaging workplace, we are proud to recruit on behalf of our client Customer Service / Customer Experience Associates in Poole, Dorset who will be working on one of the largest tech brands in the world. Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Relocation expensesRemote Work Available Hours:40 hours per week08:00 and 16:30 Monday to Friday1 Weekend a monthPay Rate:£23,343.09£500 joining bonus£1066 performance based bonusWhy join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.Work on the clients' modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionA reliable broadband internet connection that meets the minimum bandwidth requirements.A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:Minimum Download speed - 10Mbps, Minimum Upload Speed - 1MbpsAble to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.You will need a desk and suitable chair to work from comfortably and professionally.Candidates must be able to pass a English and German testPrior to your first day with us, we will provide you with the technology necessary to perform your role.We provide comprehensive tools and training so you can focus on providing world class service to the customers What's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
      • poole, south west
      • permanent
      • £20,046 per year
      • customer service / customer experience associates
      Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
      Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
      • connah's quay, wales
      • contract
      • £20,600 - £20,700 per year
      • randstad cpe
      Customer Service Representative Randstad Engineering are currently recruiting for a Customer Service Representative to come and work for TATA Steel in Shotton Works. The candidate will be required to work 37.5 hours per week, Monday to Friday. This position is paying £20,600 per annumThe role will initially be a 12 month contract and will also involve hybrid working. The BusinessPanels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Customer Service Representative Randstad Engineering are currently recruiting for a Customer Service Representative to come and work for TATA Steel in Shotton Works. The candidate will be required to work 37.5 hours per week, Monday to Friday. This position is paying £20,600 per annumThe role will initially be a 12 month contract and will also involve hybrid working. The BusinessPanels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • newcastle upon tyne, north east
      • permanent
      • £19,179 - £22,067 per year
      • randstad business support
      JOB TITLE: Customer Service Representative - Hybrid Working (3 days in the office, 2 days at home)LOCATION: Cobalt Business Park - Newcastle-Upon-TyneDURATION: PermanentSTART DATE: 20th June or 4th July 2022.PAY: £19,179 - £22,067HOURS : 35 hours per week Randstad is recruiting for the UK's leading savings management platform for Customer Service Representatives. Our client provides savings management and technology services for new challenger banks and established providers across the UK. The ideal candidate will prove their desire to provide excellent customer service to the highest standard. Full training for the role will be delivered, commencing from your first day and lasting 5 weeks, this will be run Monday-Friday 9am-5pm. Responsibilities: Deliver first class customer care to new and existing customersYou will handle unscripted calls from customers, answering queries and solving problems.A variety of interesting and meaningful administration tasks allocated dailyPutting customers first and getting things right the first time. What are we looking for? Upbeat and confident communicators, whether that is over the phone, via email or letter, being clear and displaying great attention to detail is crucial.Being tech savvy is also advantageous as our representatives work with multiple systems and programmes designed to ensure customer service is at a high standard. This includes the use of multiple screens and devices. Some of the benefits include: Hybrid working supplement upon joiningCorporate pension schemeLife assuranceStaff offers and access to staff association offering discounts for local trips, events & services+ Much more!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
      JOB TITLE: Customer Service Representative - Hybrid Working (3 days in the office, 2 days at home)LOCATION: Cobalt Business Park - Newcastle-Upon-TyneDURATION: PermanentSTART DATE: 20th June or 4th July 2022.PAY: £19,179 - £22,067HOURS : 35 hours per week Randstad is recruiting for the UK's leading savings management platform for Customer Service Representatives. Our client provides savings management and technology services for new challenger banks and established providers across the UK. The ideal candidate will prove their desire to provide excellent customer service to the highest standard. Full training for the role will be delivered, commencing from your first day and lasting 5 weeks, this will be run Monday-Friday 9am-5pm. Responsibilities: Deliver first class customer care to new and existing customersYou will handle unscripted calls from customers, answering queries and solving problems.A variety of interesting and meaningful administration tasks allocated dailyPutting customers first and getting things right the first time. What are we looking for? Upbeat and confident communicators, whether that is over the phone, via email or letter, being clear and displaying great attention to detail is crucial.Being tech savvy is also advantageous as our representatives work with multiple systems and programmes designed to ensure customer service is at a high standard. This includes the use of multiple screens and devices. Some of the benefits include: Hybrid working supplement upon joiningCorporate pension schemeLife assuranceStaff offers and access to staff association offering discounts for local trips, events & services+ Much more!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
      • canterbury, south east
      • temporary
      • £9.90 - £10.90, per hour, + holiday pay + Enhancements for weekends
      • randstad cpe
      Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you.Position: Help Desk and Switchboard OperatorLocation: Canterbury, Kent (Kent and Canterbury Hospital)Hourly rate: £9.90 + Holiday pay (rate enhancements available for weekends & bank holidays)Duration: OngoingHours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm,10pm-6am. Days + NightsContract type: Temporary with weekly pay through RandstadRandstad contact: The NHS team on 01622 357230 (option 3)The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services.Help Desk and Switchboard Operator's duties include:Providing a helpful and professional service to the national health service and its customers.Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values.Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.Issuing pagers to staff.Update telephone records.Maintain rosters and on-call information for the hospital.Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers.Liaise with departments over service centre queries.Arrange taxi bookings through non-patient transport.Maintain the out of hours car parking intercom system and report any system failures.Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.About you:Flexible approach to working due to shift pattern rotations throughout.Keen to learn new skills and a can do attitude.Customer focused and centred around providing excellent customer service.Ability to communicate with customers, visitors, colleagues and management effectively.Able to deal with emergency and high-pressure situations in a professional and calm manner.Excellent I.T skills and be able to adapt to new systems.Knowledge of the local area and common medical terminology is an advantage.Previous helpdesk or switchboard experience is preferred and an advantage.Good level of IT skills across Microsoft office packages Awareness of Health and safety standardsRequirements:Eligible to work in the United Kingdom2 current proofs of address and national insurance.Happy to undergo relevant training.Access to transport will be an advantage when applying for this role due to the location of the hospital.Why work for Randstad?All necessary training provided by us, with opportunities for other training and developmentAccess to great discounts with top highstreet retailersAccess to our Employee Assistance ProgrammeLong term work opportunitiesIf you are interested please click apply now or call the team on 01622 357230 Option 3 for more information! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you.Position: Help Desk and Switchboard OperatorLocation: Canterbury, Kent (Kent and Canterbury Hospital)Hourly rate: £9.90 + Holiday pay (rate enhancements available for weekends & bank holidays)Duration: OngoingHours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm,10pm-6am. Days + NightsContract type: Temporary with weekly pay through RandstadRandstad contact: The NHS team on 01622 357230 (option 3)The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services.Help Desk and Switchboard Operator's duties include:Providing a helpful and professional service to the national health service and its customers.Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values.Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.Issuing pagers to staff.Update telephone records.Maintain rosters and on-call information for the hospital.Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers.Liaise with departments over service centre queries.Arrange taxi bookings through non-patient transport.Maintain the out of hours car parking intercom system and report any system failures.Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.About you:Flexible approach to working due to shift pattern rotations throughout.Keen to learn new skills and a can do attitude.Customer focused and centred around providing excellent customer service.Ability to communicate with customers, visitors, colleagues and management effectively.Able to deal with emergency and high-pressure situations in a professional and calm manner.Excellent I.T skills and be able to adapt to new systems.Knowledge of the local area and common medical terminology is an advantage.Previous helpdesk or switchboard experience is preferred and an advantage.Good level of IT skills across Microsoft office packages Awareness of Health and safety standardsRequirements:Eligible to work in the United Kingdom2 current proofs of address and national insurance.Happy to undergo relevant training.Access to transport will be an advantage when applying for this role due to the location of the hospital.Why work for Randstad?All necessary training provided by us, with opportunities for other training and developmentAccess to great discounts with top highstreet retailersAccess to our Employee Assistance ProgrammeLong term work opportunitiesIf you are interested please click apply now or call the team on 01622 357230 Option 3 for more information! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • worcester, west midlands
      • temporary
      • £10.52 per hour
      • randstad inhouse services
      We are pleased to be recruiting Customer Service Adviser's on behalf of our client Worcester Bosch.Do you want to influence the future of service and shape customer experience for one of the market leaders in domestic boilers?Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service?Do you have experience of working in a fast paced Customer Service environment?Do you want more job security and career opportunities working for a leading provider?Are you looking for flexible, hybrid working from both office or at home?If you answered yes to the above, we really want to hear from you, because jobs like these with the salary, perks and benefits available don't come around very often.What you will be doing:You will be responsible for providing world class customer service, undertaking all relevant customer interactionsDealing with customers through a mixture of inbound and outbound calls, providing technical support and advice to customers, advising customers of the best services available to them, resolving queries "Right First Time" in a prompt, friendly and professional mannerYou will be fully trained inhouse in an enviroment with other learners and full support offeredProviding a service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issuesDelivering and maintaining team performance targetsThe role:Customer Service Advisor - (Inbound and Outbound)There is real flexibility in hours of work/shift patterns (rota delivered 2 weeks in advance)Operational Hours: Mon to Fri 0700 - 2000 and weekends 0800-1630 on a 5 week rotation 40 hours per week - Potential overtime opportunitiesSalary and Benefits:Salary: £10.52 plus bonusFlexible home working A discretionary bonus will be paid to those candidates that are with the business 12 weeks after completing training.
      We are pleased to be recruiting Customer Service Adviser's on behalf of our client Worcester Bosch.Do you want to influence the future of service and shape customer experience for one of the market leaders in domestic boilers?Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service?Do you have experience of working in a fast paced Customer Service environment?Do you want more job security and career opportunities working for a leading provider?Are you looking for flexible, hybrid working from both office or at home?If you answered yes to the above, we really want to hear from you, because jobs like these with the salary, perks and benefits available don't come around very often.What you will be doing:You will be responsible for providing world class customer service, undertaking all relevant customer interactionsDealing with customers through a mixture of inbound and outbound calls, providing technical support and advice to customers, advising customers of the best services available to them, resolving queries "Right First Time" in a prompt, friendly and professional mannerYou will be fully trained inhouse in an enviroment with other learners and full support offeredProviding a service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issuesDelivering and maintaining team performance targetsThe role:Customer Service Advisor - (Inbound and Outbound)There is real flexibility in hours of work/shift patterns (rota delivered 2 weeks in advance)Operational Hours: Mon to Fri 0700 - 2000 and weekends 0800-1630 on a 5 week rotation 40 hours per week - Potential overtime opportunitiesSalary and Benefits:Salary: £10.52 plus bonusFlexible home working A discretionary bonus will be paid to those candidates that are with the business 12 weeks after completing training.
      • portsmouth, south east
      • temp to perm
      • £25,000 - £27,500, per year, PAYE + Holiday Pay
      • randstad cpe
      Customer Service Advisor - Portsmouth - Immediate start - Leading CompanyAre you a proven Customer Service professional seeking immediate work in the Portsmouth area?Are you customer focused and looking for work with a leading employer?Our leading national construction based client are seeking a proven and customer focused Customer Service Advisor to join the team on a temporary contract with the opportunity to go perm in the Portsmouth officeWorking as part of a team, you will help by providing customers with product details, taking customer orders and arranging dispatch and deliveries.Immediate start / short noticeContract role with the potential to go perm£10.50-£11.50 + Holiday PayWeekly Pay Monday to Friday7am-5pm (1 Hour Lunch break) Duties include:Speaking to customers to provide product detailsTaking phone based ordersAnswering questions and queriesOrdering StockKeeping the systems up to date and data entryUpdating internal systems and reportsExperience needed:Proven phone based customer service experienceGood attention to detail and IT skills e.g. Microsoft Word and ExcelOrder processing Good customer service skillsOrganised and keen to learnFor further details, please apply today or call Catherine on 07990783508 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Customer Service Advisor - Portsmouth - Immediate start - Leading CompanyAre you a proven Customer Service professional seeking immediate work in the Portsmouth area?Are you customer focused and looking for work with a leading employer?Our leading national construction based client are seeking a proven and customer focused Customer Service Advisor to join the team on a temporary contract with the opportunity to go perm in the Portsmouth officeWorking as part of a team, you will help by providing customers with product details, taking customer orders and arranging dispatch and deliveries.Immediate start / short noticeContract role with the potential to go perm£10.50-£11.50 + Holiday PayWeekly Pay Monday to Friday7am-5pm (1 Hour Lunch break) Duties include:Speaking to customers to provide product detailsTaking phone based ordersAnswering questions and queriesOrdering StockKeeping the systems up to date and data entryUpdating internal systems and reportsExperience needed:Proven phone based customer service experienceGood attention to detail and IT skills e.g. Microsoft Word and ExcelOrder processing Good customer service skillsOrganised and keen to learnFor further details, please apply today or call Catherine on 07990783508 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • edinburgh, scotland
      • temporary
      • randstad accountancy & finance
      ROLE DESCRIPTION: You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers is provided with an excellent & empathetic customer experience. The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries. SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extensionRate of pay: £10.33 per hourWorking hours: 35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks. Length of contract: Minimum 6 months with good opportunity to be extended Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      ROLE DESCRIPTION: You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers is provided with an excellent & empathetic customer experience. The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries. SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extensionRate of pay: £10.33 per hourWorking hours: 35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks. Length of contract: Minimum 6 months with good opportunity to be extended Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • glasgow, scotland
      • temporary
      • £10.00 - £10.11 per hour
      • randstad accountancy & finance
      We have a great opportunity for motivated and driven individuals to work as a Customer Care Advisor for a leading Financial Services organisation. This is a really exciting opportunity to kick-start your career within Financial Services in a customer focused role.As a customer care advisor, you will have the opportunity to use your skills and ideas to provide exceptional customer service to our client's new and existing customers. What you will be doing: You will support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility. Job Description ▪ Enter data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Role DetailsCustomer Care AdvisorHourly Rate: £10.02 - £10.1135 hours per week6 month contract likely to be extendedRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      We have a great opportunity for motivated and driven individuals to work as a Customer Care Advisor for a leading Financial Services organisation. This is a really exciting opportunity to kick-start your career within Financial Services in a customer focused role.As a customer care advisor, you will have the opportunity to use your skills and ideas to provide exceptional customer service to our client's new and existing customers. What you will be doing: You will support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility. Job Description ▪ Enter data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Role DetailsCustomer Care AdvisorHourly Rate: £10.02 - £10.1135 hours per week6 month contract likely to be extendedRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • edinburgh, scotland
      • temporary
      • £10.00 - £10.32 per hour
      • randstad accountancy & finance
      Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • ipswich, east of england
      • temporary
      • £9.00 - £10.00, per hour, + Holidays
      • randstad accountancy & finance
      Customer Service Advisors needed!My client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.Job Responsibilities:Manage Inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with the clientComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsSkills:Strong Communication To apply please email shannon.carroll@randstadfp.com Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Customer Service Advisors needed!My client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.Job Responsibilities:Manage Inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with the clientComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsSkills:Strong Communication To apply please email shannon.carroll@randstadfp.com Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • swindon, south west
      • temporary
      • £15,000 - £17,000 per year
      • randstad accountancy & finance
      The RoleJob Title: Customer Services ConsultantJob Type: TemporaryLocation: SwindonHours: 37.5 Monday - Friday 9am till 8pmSalary: £17,374 per annumTraining: 2 days Key Tasks & ResponsibilitiesOutbound calling B2C - preferableSpeaking to customers in a professional manner in line with valuesMeeting and exceeding KPI's and targets set by managers.Demonstrate excellent product knowledge to customers.Competent at both outbound calling and Inbound call handlingCompetent with e-mails, and various CRM systems About YouYou will be required to fact find in order to establish the customer's specific requirements and their unique circumstances. The ability to understand and match these to possible solutions is essential. You will work with colleagues and specialists to support prospects via telephone, e-mail, or website. Work as part of a team to ensure all inbound calls are answered within the agreed timeframe with the client. Have great listening skills and attention to detail. Be brand aware and have the client and the customer/prospect at the heart of everything you do. The role also includes an element of outbound satisfaction surveying with existing customers and white mail to process.Key AttributesContact Centre Experience - essentialCustomer Service experience - preferableExposure to working towards targetsResilience capability and maintaining the thrive to succeedRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      The RoleJob Title: Customer Services ConsultantJob Type: TemporaryLocation: SwindonHours: 37.5 Monday - Friday 9am till 8pmSalary: £17,374 per annumTraining: 2 days Key Tasks & ResponsibilitiesOutbound calling B2C - preferableSpeaking to customers in a professional manner in line with valuesMeeting and exceeding KPI's and targets set by managers.Demonstrate excellent product knowledge to customers.Competent at both outbound calling and Inbound call handlingCompetent with e-mails, and various CRM systems About YouYou will be required to fact find in order to establish the customer's specific requirements and their unique circumstances. The ability to understand and match these to possible solutions is essential. You will work with colleagues and specialists to support prospects via telephone, e-mail, or website. Work as part of a team to ensure all inbound calls are answered within the agreed timeframe with the client. Have great listening skills and attention to detail. Be brand aware and have the client and the customer/prospect at the heart of everything you do. The role also includes an element of outbound satisfaction surveying with existing customers and white mail to process.Key AttributesContact Centre Experience - essentialCustomer Service experience - preferableExposure to working towards targetsResilience capability and maintaining the thrive to succeedRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • luton, east of england
      • permanent
      • £20,000 - £25,000, per year, parking, healthcare, bonus, pension
      • randstad accountancy & finance
      Logistics Administrator£20000 - 25000Full time - Permanent Randstad are currently working in collaboration with a rapidly expanding medical trading business near Luton. This busy, successful and expanding international business are seeking a customer focused, organised and autonomous Logistics Administrator to join their team on a permanent basis to support the smooth running of a busy department. Key responsibilities of the Logistics Administrator includes: Administration and customer service both verbally and non-verbally with customers and suppliersArranging for transportation of goodsProcessing paperwork accurately and maintaining the company databaseBuilding rapport with internal staff and external customers and suppliersOrder processingRaising invoicesEssential Core SkillsFamiliar with Import/export administrationAble to work in a high paced environment, working conscientiously and proficientlyCompetent at Microsoft packages and ideally SageBe self-motivated able to use own initiative and multi-taskAutonomousComfortable working with individuals at all organizational levelsExcellent interpersonal skills-persuasive, empathetic,able to handle conflict and pressureGreat at problem solvingEuropean language skills would be an added bonus!This is an immediately available opportunity for a Logistics Administrator to join a successful and growing business at an exciting time. If you are interested in the role of Logistics Administrator please do not hesitate to apply today.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Logistics Administrator£20000 - 25000Full time - Permanent Randstad are currently working in collaboration with a rapidly expanding medical trading business near Luton. This busy, successful and expanding international business are seeking a customer focused, organised and autonomous Logistics Administrator to join their team on a permanent basis to support the smooth running of a busy department. Key responsibilities of the Logistics Administrator includes: Administration and customer service both verbally and non-verbally with customers and suppliersArranging for transportation of goodsProcessing paperwork accurately and maintaining the company databaseBuilding rapport with internal staff and external customers and suppliersOrder processingRaising invoicesEssential Core SkillsFamiliar with Import/export administrationAble to work in a high paced environment, working conscientiously and proficientlyCompetent at Microsoft packages and ideally SageBe self-motivated able to use own initiative and multi-taskAutonomousComfortable working with individuals at all organizational levelsExcellent interpersonal skills-persuasive, empathetic,able to handle conflict and pressureGreat at problem solvingEuropean language skills would be an added bonus!This is an immediately available opportunity for a Logistics Administrator to join a successful and growing business at an exciting time. If you are interested in the role of Logistics Administrator please do not hesitate to apply today.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • basildon, east of england
      • permanent
      • £19,000 - £22,000 per year
      • randstad financial services
      Are you experienced in dealing with clients or customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services industry which offers progression within a recruit from within culture? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Liaise with clients, Independent Financial Advisors, investors and financial institutions as a senior member of the Client Services Voice Team* Responsible for responding to customer queries on behalf of a number of high-profile brands* Manage Inbound customer queries from retail customers on behalf of fund managers* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations Requirements (only 1 required):* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Are you experienced in dealing with clients or customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services industry which offers progression within a recruit from within culture? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Liaise with clients, Independent Financial Advisors, investors and financial institutions as a senior member of the Client Services Voice Team* Responsible for responding to customer queries on behalf of a number of high-profile brands* Manage Inbound customer queries from retail customers on behalf of fund managers* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations Requirements (only 1 required):* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • milton keynes, south east
      • temp to perm
      • randstad financial services
      Location: Milton KeynesWorking hours: 35hrs per week, Monday to Friday3 weeks training - mon-fri - 9-5£12 an hour Job Summary & Responsibilities Responsible for answering incoming calls from GS Bank customers and prospects providing product information, account opening support as well as account maintenanceBuilds rapport with our customers to resolve service issues and customer questions ● Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed proceduresResponsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, funds transfer, exception processing, correspondence and complaint monitoring and responseEnsures all accounts in workflow are managed accurately and in a timely manner ● Documents all service efforts for each assigned account in accordance with established procedures and compliance policiesReceives and responds to escalated customer enquiriesAccesses multiple electronic systems and documents steps taken to efficiently service the customerResponsible for simple assigned supervisory activities in support of achieving customer service goalsActs as a back-up to team leader and assist with developing team members by providing peer-to-peer coaching and training new team members in accordance with standard operating proceduresRecognises that quality is measured through call recordings and case auditing ● Meets established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers ● Completes ongoing compliance and remedial training as scheduled ● Has an understanding of Operational RisksServes as a SME and coach for sound retail deposit practicesCommunicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards ● Participates in projects to drive operational excellenceBasic Qualifications Experience in delivery of customer servicePreferred Qualifications Experience in a retail banking environment ● Degree/Diploma or equivalent military experienceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Location: Milton KeynesWorking hours: 35hrs per week, Monday to Friday3 weeks training - mon-fri - 9-5£12 an hour Job Summary & Responsibilities Responsible for answering incoming calls from GS Bank customers and prospects providing product information, account opening support as well as account maintenanceBuilds rapport with our customers to resolve service issues and customer questions ● Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed proceduresResponsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, funds transfer, exception processing, correspondence and complaint monitoring and responseEnsures all accounts in workflow are managed accurately and in a timely manner ● Documents all service efforts for each assigned account in accordance with established procedures and compliance policiesReceives and responds to escalated customer enquiriesAccesses multiple electronic systems and documents steps taken to efficiently service the customerResponsible for simple assigned supervisory activities in support of achieving customer service goalsActs as a back-up to team leader and assist with developing team members by providing peer-to-peer coaching and training new team members in accordance with standard operating proceduresRecognises that quality is measured through call recordings and case auditing ● Meets established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers ● Completes ongoing compliance and remedial training as scheduled ● Has an understanding of Operational RisksServes as a SME and coach for sound retail deposit practicesCommunicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards ● Participates in projects to drive operational excellenceBasic Qualifications Experience in delivery of customer servicePreferred Qualifications Experience in a retail banking environment ● Degree/Diploma or equivalent military experienceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • glasgow, scotland
      • permanent
      • £21,750 per year
      • randstad financial services
      Job: Customer Service AdvisorLocation: GlasgowSalary: £21,750 per annum + Excellent BenefitsShifts: Flexible rotationAs a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work at a call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our business* Dealing with day to day banking enquiries from customers on the range of products and services * Listening to customer's needs, making them aware of products that may be suitable for them* Putting the customer at the heart of everything you do, aiming to get it right first time every time* Understanding the customers query, looking at the situation from different angles to offer the best solutionWhat we're looking for:* A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences* The ability to make authoritative banking decisions that always put our customers first* Excellent communication and influencing skills, and a collaborative, team-based approach to work * A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issuesSkills that will help you in the role:* Experience of dealing with complex customer queries * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where service is paramountRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Job: Customer Service AdvisorLocation: GlasgowSalary: £21,750 per annum + Excellent BenefitsShifts: Flexible rotationAs a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work at a call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our business* Dealing with day to day banking enquiries from customers on the range of products and services * Listening to customer's needs, making them aware of products that may be suitable for them* Putting the customer at the heart of everything you do, aiming to get it right first time every time* Understanding the customers query, looking at the situation from different angles to offer the best solutionWhat we're looking for:* A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences* The ability to make authoritative banking decisions that always put our customers first* Excellent communication and influencing skills, and a collaborative, team-based approach to work * A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issuesSkills that will help you in the role:* Experience of dealing with complex customer queries * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where service is paramountRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • basildon, east of england
      • permanent
      • randstad financial services
      Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will provide you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will provide you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • stirling, scotland
      • permanent
      • £19,000 - £21,000 per year
      • randstad financial services
      Clients Services Advisor£18,500 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or overthe phone? Are you looking to secure a position in financial services? Areyou looking for a permanent position with the opportunity of furtheringcareer progression?Apply to be a key part of the world's largest hedge fund and private equityadministrator, as well as the largest mutual fund transfer agency with arapidly growing team in Stirling! Working for this market leading companywill give you access to exciting opportunities to further propel your careerand enable you to develop several transferable skills to build up yourrepertoire. Upon starting you will be enrolled on an unparalleled trainingprogramme to begin in your role and unlock opportunities for careergrowth within the company.Job Responsibilities:● Manage inbound customer queries from retail customers on behalf offund managers● Complete telephony, digital and admin based tasks to servicecustomer queries● Take ownership of customer problems, solving them at first point ofcontact and escalate when required● Build long lasting professional relationships with customers that willexceed their expectations● Deal with customer data ethically and in accordance with the FSArequirements● Responsible for responding to customer queries on behalf of anumber of high-profile brands● Manage transactions relating to Unit Trusts, ISA's and a range ofaccounts for retail andRequirements:● Customer service experience - can be retail, hospitality or telephony● Recent graduates looking to enter the financial services● Have a real passion for assisting customers and providing first-classserviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Clients Services Advisor£18,500 - £21,000 per annumPermanent roleAre you experienced in dealing with customers either face-to-face or overthe phone? Are you looking to secure a position in financial services? Areyou looking for a permanent position with the opportunity of furtheringcareer progression?Apply to be a key part of the world's largest hedge fund and private equityadministrator, as well as the largest mutual fund transfer agency with arapidly growing team in Stirling! Working for this market leading companywill give you access to exciting opportunities to further propel your careerand enable you to develop several transferable skills to build up yourrepertoire. Upon starting you will be enrolled on an unparalleled trainingprogramme to begin in your role and unlock opportunities for careergrowth within the company.Job Responsibilities:● Manage inbound customer queries from retail customers on behalf offund managers● Complete telephony, digital and admin based tasks to servicecustomer queries● Take ownership of customer problems, solving them at first point ofcontact and escalate when required● Build long lasting professional relationships with customers that willexceed their expectations● Deal with customer data ethically and in accordance with the FSArequirements● Responsible for responding to customer queries on behalf of anumber of high-profile brands● Manage transactions relating to Unit Trusts, ISA's and a range ofaccounts for retail andRequirements:● Customer service experience - can be retail, hospitality or telephony● Recent graduates looking to enter the financial services● Have a real passion for assisting customers and providing first-classserviceAPPLY NOW!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
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      • buckinghamshire, london
      • full-time
      • Ashdown Group Limited
      My client is a well established and growing IT consultancy firm in the High Wycombe area. They have an urgent position available for an experienced IT Support Analyst to join their busy customer focused IT Helpdesk. To be considered for this position you will have previous experience providing telephone, remote & deskside IT support. As an experienced IT Helpdesk Analyst this will include supporting, managing, troubleshooting, installing & maintaining various IT hardware and software systems.The ideal candidate will have previous experience with:Call logging/ticketing & remote access toolsActive DirectoryOffice 365Windows 10Setting up PC’s, laptops & printersBasic networking You will receive excellent training and mentoring and be given the chance to work with the latest Azure cloud technologies across a wide variety of SME ; If you are an experienced IT Engineer and you are looking for a new challenge please send me your CV immediately. My client is a well-established MSP on the outskirts of High Wycombe with an impressive list of local & regional customers. In return for hard work and dedication, they will match your experience with a salary of between £20,000 - £30,000.
      • glasgow, scotland
      • full-time
      • Cathcart Associates
      IT Service Desk Analyst required to join a global award-winning Company, based in Glasgow. (Weekend shifts)They are an international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service and are looking for an experienced Support Engineer to ensure this happens.The Role - You will play a critical role supporting all IT systems at 1st and 2nd level support of all software and hardware service requests across the global offices of different time zones and regions. You will be the main point of contact of remote support by phone and email as well as providing floor walking support in the Glasgow office providing accurate ticket logging and end to end ownership.Key Skills and Experience -**Experience in similar role**Customer Service Skills**Excellent Troubleshooting Skills**Knowledge of 0365**Experience Supporting Windows 10**Good Knowledge of ADSL, VPN's**Experience working to ITIL processes and proceduresWhat's in it for you? - This is a weekend position based on rotational shifts patterns from Friday- Monday; 3 weeks dayshifts from Saturday - Monday 08:00am-20:00pm - 1 Week Nightshifts from Friday - Sunday 20:00pm - 08:00am - hybrid working pattern with 2 days at home and Mondays in the office; Nightshifts are worked fully at home.The company offer a competitive salary (dependent on experience), and along with this you can also expect a strong benefit package including, private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you.If you are interested, please apply and get in touch with Nicole at Cathcart Associates.
      • sheffield, yorkshire
      • full-time
      • HS Direct
      Customer Service AdvisorLocation: Hybrid - You will split your time between the office in Sheffield (Meadowhall) and homeHours of Work: Mon-Fri 8:30 am - 5 pmSalary: Up to £21,000Based in Sheffield, HS Direct offers straightforward no-nonsense solutions to over 8,000 value-focused clients. We pride ourselves on our high levels of customer service and our friendly working environment, where our philosophy is "everyone is on the same team" and everyone has a "count me in" mentality!Our CultureWe offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence, we have never and will never grow our business by cost-cutting or tying people up in bureaucracy.We don't do politics - we want people focused upon actions and delivery. We don't do micro-management - we empower, support and innovate. We are leaders, not empire builders and we love our business.What we can offer: * The chance to work for a Best Companies accredited business * A fun and supportive environment* Genuine opportunities to progress* Some extra perks:o Celebrate on us and have your birthday offo Purchase additional holiday dayso Getting hitched? £150 vouchers to celebrate in styleo Growing a family? £150 voucher from us to help with those newborn needs!o Health and wellbeing initiativeso Long service awardo And much The RoleAs we continue to grow and invest in service and technology, we are looking to recruit a Client Support Executive who will be responsible for providing the very best telephone and online support to our clients across the UK to help make their journey and experience with our client portal 1st class.Who we are looking for? We are looking for someone who is a natural problem solver, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs, offering solutions and where appropriate, triaging queries so that they land with the correct person/department.Whatever your background, it is paramount to us that you are passionate about offering great customer service. We can teach you the rest.You will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations.The RoleIn this role, you will take ownership of managing the incoming tickets on the application service desk from both colleagues and clients relating to our portal. The Application Support Desk is the single point of contact for all application services, requests, and incidents. It is a busy, dynamic, fast-paced role, servicing over 100 colleagues and 10,000 clients.You should have excellent customer service skills and an eagerness to learn and immerse yourself in our software application. Be confident, friendly and approachable with a good telephone manner and able to communicate with colleagues and customers who have varying IT Knowledge. Having an eye for detail and accuracy is essential.Experience within a software application service desk is desirable but not essential. However, it is important that you have demonstratable customer service skills with an aptitude for software and technology.DutiesInclude but not limited to:* Being the single point of contact for all portal related tickets and queries, you will be expected to follow agreed procedures and SLAs to action and respond or pass to the appropriate team.* You will be required to log incidents and service requests and maintain relevant records such as:o Identifying and classifying incident types and service interruptionso Recording incidents and cataloguing them by cause and resolution* You will provide 1st class first line support and where necessary will escalate technical queries to 2nd and 3rd line third party support teams. * You will act as the customer liaison, providing customers with updates on the progression of their queries, taking ownership of requests and being proactive when dealing with user issues. * You will handle the administration of required systems and documentation.Skills* Excellent communication and interpersonal skills* Empathy and understanding of customer needs* Effective organisation and time management skills* Technical understanding of software business applications is desirable but is not essential. As long as you have the desire to immerse yourself in understanding our software and have some technical knowledge/experience, we can teach the rest. * Ability to work accurately under pressureTechnologiesKnowledge and experience in the following will be advantageous.* Knowledge of Windows 10, M365 & Active Directory* ITSM Tools/Ticketing systemsHit Apply now.
      • chichester, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • derry, n ireland
      • full-time
      • The SmartList
      Interested in a new Customer Service Role?Sector beating benefits including:Private Health and Dental Care32 Days Annual LeaveGenerous bonus schemeFree SKY Q and Broadband discount£ , full-time hours availableSay yes to this opportunity by contacting Staffline by clicking 'apply' now.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established and renowned independent educational campus is seeking a dynamic, personable, and driven Application Support Analyst to join their expanding team based in northwest ;Reporting to and working closely with the Data Systems Manager, you will be responsible for administering and supporting the principal school applications and systems that work directly with the school's database, such as parent portals and communications. You will design new or adapt existing business processes and workflows as well as maintain a clear understanding of the Data Protection Act 2018 and GDPR, all whilst improving teaching and learning, reducing administration, and enhancing overall communications to staff, pupils and ;You must have knowledge of data-driven systems such as CRMs, ERPs, MISs, BIs, and any other third-party applications that drive business processes and supports organisations with data. You must have basic scripting knowledge in order to achieve API integration, as well as demonstrable experience working with SQL, MS365, PowerShell, PowerBI, PowerAutomate, and Tableau.If you would like to take the next progressive step within your career and would like to enhance your technical skillset even further then please don't hesitate to send in a copy of your most updated CV.
      • chessington, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • harlow, hc
      • Arrow Electronics, Inc.
      Position:Customer Service SpecialistJob Description:We are looking for an ambitious individual to join ARROW Intelligent Solutions Team. The EMEA Customer Service Team is looking for a Customer Service Specialist, who will provide expert external/internal customer service and sales support for ARROW customers and stakeholders. In this position, you will be responsible for handling more complex tasks, interfacing with important ARROW customers/stakeholders to create a successful customer experience.What You Will Be Doing at Arrow? • Processing customer and supplier returns• Ensuring full support for dedicated customers on Focus Business Areas• Working Across all EMEA Regions in an international, multilingual team• Interregional returns and shipments will be part of your daily business• Managing the customer relationship by providing strategic service and support to assigned customer base• Working with internal and external resources, provide customer service, arrange pick-ups or prepare credit notes if necessary, move goods between different locations, manage replacement inventory, troubleshooting other customer problemsWhat Are We Looking For? • You are located near our offices in Central Europe• You like helping clients. You are patient and calm even under pressure• You have experience in a similar position (RMA, Sales Operations) or you have a selling attitude• You have experience in administrate the replacement stock• You have knowledge/interest in electronics • You enjoy taking on difficult challenges and finding solutions• You speak English fluently• System affinity (incl. creation of reports and tracking)• You communicate clearly. You are comfortable communicating in writing and on the phoneWhat is in it For You? • Vacation- and Christmas bonus• Cafeteria bonus• Employee benefits• Open-minded corporate culture• Reliable & trusting employment relationship• Cooperative team with flat hierarchies and short ways of communication• Professional and personal developmentOur story As Arrow Intelligent Solutions (AIS), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side. Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons. Location:DE-Neu Isenburg, Germany (Frankfurter Straße)Time Type:Full timeJob Category:Business Support
      • shrewsbury, mid
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • nottingham, mid
      • full-time
      • French Selection UK
      FRENCH SELECTION UKGerman Speaking IT Help DeskWindows troubleshooting, IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent German, Graduate, Trainee, Junior IT TechnicianSalary: OTE £30,000 (basic is up to 25,000 DOE + Bonus up to £4500 + excellent benefits)Location: NottinghamAt commutable distance from Sheffield, Rotherham, Doncaster, Hoyland, Barnsley, Stocksbridge, Penistone, Wakefield, Huddersfield, Bamford, Baslow, Dronfield, Chesterfield, Barlborough, Clowne, Worksop, Manchester, Transpennine ExpressOr by car from South Yorkshire, M1Ref: 342SDG*** Open to recent graduate too, junior IT and Electrical Engineers are welcome*** Experience in IT Support or Troubleshooting is essential for the role*** Candidate must be able to commute to Nottingham central or Sheffield*** Full time, office based, permanent role, shift pattern: Mon-Fri pm or am – 5pm*** After the successful training and probation period candidate allowed for hybrid workingVIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 342SDGApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.The Company:Our client is a well-established IT Service provider.Main Duties:To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.The Role:- Deal with technical related issues with customers over the phone- Guaranty that reported problems are dealt with professionally and in a timely manner- Provide 1st line technical support and problem fixing for end users on all systems- Support hardware maintenance and troubleshooting the problems- Escalate technical issues to the right direction- Provide 2nd line technical support after a training period- Software installation and maintenance- Provide network support, phone system support- Priorities between tasks to achieve SLA’sThe Candidate:- Fluent in German (written and spoken)- IT studies or experiences IT sector is required- Windows troubleshooting skills required- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk is advantageous- Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills- Excellent and professional communication skills- Candidate be able to commute to Nottingham central or alternatively Sheffield central- Other language fluency would be a bonus (Spanish or Portuguese or French or Italian)Salary: OTE £30,000 (basic is up to 25,000 DOE + Bonus up to £4500 + excellent benefits)French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
      • glasgow, scotland
      • part-time
      • PDA Search & Selection
      Position: Helpdesk Administrators (Part Time)Annual Salary: £20,500 (Pro-rata) + company pension and 33 days holiday (25 + 8 bank holidays) Pro-rata Location: Glasgow, G5 0US / WFH – role will initially be based from home but when circumstances allow role will be based from our clients head office which is in the Gorbals area of Glasgow – all equipment will be providedHours: hours per week (working 5 days out of 7, shifts between the hours of 7am and 10pm)Our client, a global market leading Facilities Management company, they are actively looking for an experienced Helpdesk Administrators to work on a Permanent and part time basis within their busy and vibrant Glasgow Head Office, due to a new contract.All roles are offered on a Part Time, Permanent basis.All roles will start off being working from home but when circumstances allow the roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.All roles are working on a brand new national Facilities contract that our client have with a national client.The role is working hours a week and the shifts will very but will be between the hours of , so you may do a week or early shifts, then a week or late shifts, so they need people who are flexible to do any shifts between 7am-10pm.Role will involve working 5 days over 7, so there will be some weekend shifts but it will not be every weekend.Job Purpose:To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquiresMonitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelinesEnsure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedureSkills Required for the roles: Candidates must be strong communicators both written and verbalMust have previous experience working in a helpdesk or call centreStrong customer service skills Able to develop strong working relationships with colleagues and customers Strong IT skills including being a competent user of PC Flexible and adaptable to change in a fast-moving environment Flexible approach to working hoursEffective problem-solving and decision-makingAble to motivate self and othersAble to conduct general administrative duties Immediate starts are available.Interviews will be held via ‘Microsoft Teams’ and all candidates will need to provide proof of their right to work (passport or birth certificate and proof of your National Insurance number).To apply for these roles please submit your full and up to date CV to Yvette Harding at PDA Search and Selection
      • leeds, yorkshire
      • full-time
      • Labcorp
      Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. With more than 70,000 employees, we serve clients in more than 100 countries. Labcorp (NYSE: LH) reported revenue of $14 billion in ; Reporting to the Manager, Computer Systems Validation, the IT Validation Support Specialist level I is primarily accountable for computer systems validation (CSV) ; This position will provide guidance for software validation initiatives for the Labcorp Drug Development business units and will liaise with IT Project Managers, business unit resources and business unit leadership to execute a project-specific IT validation strategy by coordinating and guiding CSV activities. Essential Job Duties: Validation Strategy- Assist with establishing, reviewing, executing, and ensuring compliance with governmental regulatory requirements, policies, standards, and procedures related to processes for CSV and qualification of infrastructure components.- Assist with the implementation of a common System Development Life Cycle (SDLC).- Advise the project team on and be responsible for CSV strategy and documentation of product functionality across system releases.- Coordinate project-specific CSV efforts, including coordination of the execution of the test plan.- Recommend proper controls for the Labcorp's computer systems to ensure the reliability of applications and infrastructure, as well as the integrity of data and safety of subjects. - Utilize tools for conducting and executing CSV. Testing - Provide direction to assure that applications and infrastructure components possess the necessary level of testing and required documentation to comply with applicable GxP regulations and client ;- Ensure compliance with Labcorp standard testing methodologies, procedures, and practices.- Prepare validation and test strategies for IT initiatives, and present to project teams.- Work with project teams to identify test requirements and advise on the design of testing phases, as well as documentation of test plans & test case specifications to meet system needs.- Advise on the performance of application, functional, usability, performance load-stress, & user acceptance tests.- Ensure that the testing is completed on time and that it addresses all user and functional requirements as defined during the requirement definition process.- Perform documentation reviews and conduct analyses of validation process issues and testing results.- Ensure that software faults are identified and documented, and coordinate with development staff so that testing issues are isolated and resolved.- Ensure that all necessary project-specific CSV documentation is produced, and for reviewing the material for correctness, completeness, and clarity.Partnerships - Liaise with the IT Quality function to develop and implement a continuous improvement model of the Labcorp’s validation methodology and SDLC.- Periodically conduct training for staff and business associates as to their respective responsibilities within the validation methodology.Education / Qualifications- Bachelor’s Degree or higher preferred (ex. science based, operations research, technology, etc.)Experience- Entry level of experience preferred in execution of projects, experience in partnering with/guiding internal clients to deliver on project goals- Creative approach to resolving technical issues, and balancing business needs- Project Management experience – ability to plan, organize, and execute work across multiple initiatives to drive delivery of validation commitments- Ability to coordinate strong teams, and manage multiple priorities- Demonstrates self motivation to lead teams on a unified validation strategy, while achieving department goals, objectives, and initiatives- Exceptional verbal, written, presentation, interpersonal skills, and ability to command respect of others.Why us: --> Labcorp supported the pharmaceutical industry develop more medicines worldwide than any other company, including the top 50 best-selling drugs on the market today. --> We are also the world´s biggest Central Lab, generating more clinical trial data than all other central laboratories combined. --> Our Early Phase Solutions have proved to shave off 30 % time from lead candidate to Proof of Concept. --> LabCorp/Covance were the first in receiving FDA approval to perform COVID19 tests using an at-home collection kit. --> Labcorp have been named by Forbes as one of the World's Best Employers 2020. --> Join us and see why we are uniquely positioned to offer you not only a job, but a stable, long-term international career, and why more than 90% of the top 20 global pharmaceutical companies are repeat customers. Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.For more information about how we collect and store your personal data, please see our Privacy Statement.
      • stockport, nw
      • full-time
      • St John Ambulance
      About the RoleThis is a fantastic opportunity to become a customer service advisor within St John Ambulance. If you are passionate about customer service, we would love to hear from you.The Retail Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via phone and email (cases), using our email management system to respond to customers queries across multiple channels, ensuring queries are dealt with in-line with SJA targets, Service Level Agreements and ensuring the customer has a great experience with us, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.Please see the job description for more detail (this can be viewed on our website or once you click apply)About YouYou will have the ability to build strong and effective relationships with internal colleagues across all levels of the organisation and liaise/negotiate to ensure customer requirements area achieved within a timely manner• To be able to produce effective and accurate written communication, dealing with incoming emails and cases for bookings and general enquires in a professional manner whilst meeting the service level agreement and individual targets• To effectively deal and process inbound communications to the Customer Service department• Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holderTo ensure you are successful in this role, you will be inducted into a fantastic training and coaching program to allow you to be Confident, Satisfied and InformedWe want our customer service team to be the best, so you will have a background in customer service, whether that be business to business or business to customer and have experience working over the phone and email.Specific customer service and email management system will be given; however, you must have the knowledge and ability to use Microsoft Office/365 to an intermediate level.About UsSt John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.You will receive:Competitive salary & pension schemeCycle to work schemeHealth and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance ProgrammeDiscounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.Interview Date: 07/06/2022Application Review Date: 30/05/2022We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered
      • liphook, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established multinational firm is looking for a personable and driven IT Support Analyst to join its expanding team, based in the Docklands area of ;Working as an integral part of a sizeable global technology team, you will provide 1st and 2nd line support for all user and system issues, within a hybrid cloud infrastructure ; In order to be suitable for this role, you MUST have demonstrable expertise supporting Windows OS, Active Directory and Office 365, while experience with Windows Server, Exchange, Azure, Intune, SharePoint and troubleshooting IT hardware issues would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading company that offers an attractive benefits package and clearly defined career path.
      • bristol, sw
      • eXPD8
      Are you a super observant, love a spreadsheet or two, with an eye for detail? Then keep reading because we’ve got the ideal role for those with advanced MS Excel Skills and Process Management ability to join our Client Services family in Bristol, with Home-based flexibility.What’s the role purpose?As a Client Services Account Administrator, you will provide top notch admin support to the Client Services team to make our clients activities and campaigns come alive. You’ll be process orientated, proficient with Microsoft Word, Excel and PowerPoint, and a can-do attitude.You will be supporting to ensure our merchandisers in the field have all the information they need to do a great job for our clients – Including, reviewing date & collating reports, writing visit briefs, instructions & questionnaires, and being first point of contact for resolving merchandiser queries.What we’re looking for?·Confident in picking up the phone and talking to merchandisers and clients·A natural finisher who doesn’t leave things to the last minute·Great communicator - Excellent written and verbal communication skills·Proficient user of MS Excel skills, including PivotTables, VLOOKUP and/or INDEX/MATCH·Interest in retail and the inner workings of how best to get instore displays looking greatWhat will you do?·Deal with queries from our field team promptly and accurately·Pull data into bespoke client reports – ensuring data accuracy and the best result we can achieve·Be a problem solver – spot the issues and drive solutions·Write detailed instructions for the field team for the activity·Write and load questionnaires for activities to make sure we collect the right data for our clientsWhat we’ll give you…·Salary up to £22,500 (dependant on experience)·Health Cash plan (dental, eye test, physio, 24-hour phone GP, counselling etc)·GroceryAid - Welfare support·Never work on your eXPD8 birthday·Buy and sell holiday·Life Insurance·Flexibility in work location– whilst we love seeing people IRL and will welcome people to be able to be in the Bristol office, we also recognise that flexibility is key to get the best from everyone, the role will be a split between Bristol and Home-based workingWho are we?eXPD8 Field Marketing are a provider of retail support services to some of the most well-known brands in the world such as Sony, 3M, Proctor & Gamble, L’Oreal and many more. Our goal is to make our clients marketing campaigns come to life in store – ensuring the stock and marketing materials are displayed and engaging to make customers buy products. We have over 2,500 merchandisers in the field team across who are delivering the clients vision into stores in every postcode in the UK.We are proud to be a Disability Confident Leader and a fully inclusive employer. Diversity, equality, and inclusion are at the heart of our values and at the forefront of our recruitment process. We encourage applications from all candidates, so if this sounds like the role for you, come and join the family!eXPD8 delivering excellence first every time.
      • colchester, hc
      • full-time
      • SLS Recruitment
      Customer Service and Sales Assistant - ColchesterEver received bad customer service?Thought you could have handled the situation better?Then our client wants to hear from you!Our client is looking for candidates that have excellent customer service skills or have the natural ability to speak to customers. They are not looking for years of experience or certain qualifications, they just want job seekers that are self motivated and have the drive to succeed in a customer orientated industry. Our client is an award winning sales company that prides themselves on providing great customer service, excellent customer experience and quality sales on behalf of their clients.This opportunity is an entry level role that provides full product training as well as one on one coaching to help build your confidence and skills in customer service and sales. On a day to day basis you will be meeting potential customers within residential campaigns while representing a specific client, with the aim to help boost their brand awareness, revenue and customer experience.BenefitsOpportunities to travel abroad for top performersAccess to training and coachingExcellent progression opportunitiesFun and unique company cultureInvites to exclusive events at amazing venues across the UKExcellent team focused environmentOTE of £21k to £30k per annumAdded incentives including bonuses and prizesRequirementsNo experience in customer service or sales needed to be successfulExcellent communication skillsAbility to recognise good and bad customer serviceSelf motivated, target orientated and up for a challengeBe able to work within a team but also as an individualHigh work ethicBe willing and able to commute to and work within the Colchester areaIf you think you meet the above requirements then please click the apply button and attach your most up to date CV, then we can pass it on to our client so that they can be in contact with you. This role is offered on a self employed basis which allows our clients team to earn above the industry average for an entry level role, with earnings averaging between £21k and £30k per annum. These earnings are based on performance and incentives, so there is no limit to what you can earn as all successful candidates are paid on a commission only basis.Graduates welcome to apply!* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
      • truro, sw
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • west belfast, n ireland
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay RatesOver 23's £ ;starting rate going up to £ once you have completed your ;Under 23's £ starting rate going up to £ once you have completed your ;
      • shanklin, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • sheffield, yorkshire
      • full-time
      • Elevation Recruitment
      Elevation Recruitment Group are now working with a key client of ours to recruit for a French speaking Customer Service Administrator to work within their existing customer service team. This is a temporary role for a duration of up to 4 months with the potential for this to be extended for the right candidate. The successful French speaking Customer Service Administrator will act as the first point of contact for French speaking customers and any other third parties required. They will be integral part of an existing team, allowing them to reach and serve a broader customer base. As a Customer Service Administrator your responsibilities will include but not be limited to:· Answering phones from customers professionally and responding to customer inquiries and complaints.· Researching required information using available resources.· Identifying, escalating priority issues, and reporting to the high-level management.· Completing call notes and call reports as necessary and updating them in the CRM.Requirements for the Customer Service Administrator:· Proactive and self-sufficient with the ability to learn quickly.· Excellent telephone manner.· Clear and concise communication skills, both verbal and written.· IT Literate - full training on inhouse systems to be provided.· Previous experience working within a fast paced office environment.Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
      • bosham, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • newcastle-under-lyme, mid
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established MSP based in Canary Wharf is seeking a determined, driven and friendly IT Support Analyst to join their expanding business, with plenty of opportunities for technical skills building in this role! This role is based 5 days a week onsite and is a fixed-term contract for 6 months, with possible scope for ;You will be required to carry out 1st-3rd line desktop and server administration support, provide telephone and email support to users, participate in occasional field service, as well as work with the ticketing system to resolve any issues and escalating tickets to the senior team when necessary.To be considered for this role, you must have experience with the following:Proven Windows Os/Server support experienceO365/ Active DirectoryNetworking administration skillsMS Office Suite - Word, Excel, PowerPoint, Outlook, Exchange, ; Please send in a copy of your most updated CV for review if you are interested in working with a growing business with plenty of opportunities to expand your technical knowledge and skillset!
      • tipton, mid
      • full-time
      • AWD online
      First Line IT Help Desk Support Engineer / Service Desk Analyst who has a solid technical background with a good understanding of networks, hardware and software, Windows Desktops and associated technology with excellent troubleshooting skills is required for an IT solutions company based in Dudley, West Midlands. SALARY: £20,805 per annum + Benefits LOCATION: Dudley, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 12 Hours per Day, 3 Days on, 3 Days off JOB OVERVIEW We have a fantastic new job opportunity for a First Line IT Help Desk Support Engineer / Service Desk Analyst who has a solid technical background with a good understanding of networks, hardware and software, Windows Desktops and associated technology with excellent troubleshooting skills. Working as a First Line IT Help Desk Support Engineer / Service Desk Analyst you will be the first point of contact for customers, your friendly and helpful demeanour is crucial as you diagnose and solve customers IT issues or escalate them to the company’s field service engineers, keeping the customer updated every step of the way. As a First Line IT Help Desk Support Engineer / Service Desk Analyst you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. You’ll have a brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. CANDIDATE REQUIREMENTS As a First Line IT Help Desk Support Engineer / Service Desk Analyst you will have the following attributes: A brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues Excellent IT skills, with an understanding of network and database structures alongside computer hardware and windows desktop support Experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously is desirable Excellent written, verbal and interpersonal skills are essential when liaising with customers HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P8559 Full- Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Dudley, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |
      • heywood, nw
      • full-time
      • Candidate Source Ltd
      A well-established supplier of commercial kitchen equipment services, across a wide range of sectors is looking for a Customer Service Advisor that understands the importance of outstanding customer experience and attention to ;As a Customer Service Advisor, your responsibilities will include:Ensuring all new calls are allocated to engineers in a timely manner.Effectively planning engineers’ callouts to customers and ensuring the work is allocated effectively.Continually communicating with customers should any problems arise on site.Monitoring and dealing with service call outs via the service desk email box.We are looking for a Customer Service Advisor who has the following skills and experiences:IT Literate (able to use Outlook and MS office suite of products).Able to provide a professional, friendly, can-do response when dealing with colleagues and ;A strong team player.A good communicator and have a good eye for attention to detail.Strong experience in a service desk ; The role is office based with a salary of £18,000 to £20,000 plus ;To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
      • newbury, hc
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • kingston, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • pill, sw
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • bristol, sw
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
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