Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?

Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.

Benefits:

A Performance based monthly bonus - up to 8%
Pension
Generous holiday accrual (up to 33 days pro rata including Bank Holidays)
Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
Full training provided

Hours of work and salary:

£10.00 PER HOUR
Shift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 1700
40 HOURS PER WEEK

Responsibilities:

Handling all of our business customer interactions through a mixture of inbound and outbound customer contact to
ensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queries
Right First Time in a prompt, friendly and professional manner
Identifying and closing sales opportunities to sign customers up to additional products and services meeting
revenue targets
Providing a value add service that enhances the customer experience and builds our brand and service reputation
Providing first class service to our business customer base
Understanding the customer requirements
Building rapport with the customers
Capture, maintain and ensure quality of customer data
Identifying, highlighting and escalating any service related issues, incidents or trends
Delivering and maintaining both individual and team targets

Requirements:

Fluent in Spanish and English, both spoken and written
Experience of working in a fast paced, high performance culture, ideally within a customer contact centre
environment, providing excellence in service to the customer
Previous retail/hospitality experience and the use of point of sale systems is desirable
Previous experience of working within sales/revenue generation targeted campaigns
Energetic, inquisitive, can- do-attitude
Resilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets
Good listening and problem solving skills
Quality focused with attention to detail
A genuine interest in the campaign brand
A team player
IT Savvy with good MS Office and keyboard skills
Flexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basis

This is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.

Does this sound like the role for you? If so, send your CV to apply today!