Customer service talent in the UK

our expertise.

Whether you need outbound or inbound call centre operators who consistently exceed targets, or in-person customer experience professionals who are confident, well-presented, and genuinely helpful, we've got you covered.

We partner with diverse organisations, giving us unique insight into the specific demands of your sector. This expertise allows us to identify and place candidates with essential skills: impeccable communication, genuine empathy, sharp problem-solving, and robust technical proficiency.

discuss your requirements

At Randstad, we understand that outstanding customer service is the cornerstone of any thriving business. That's precisely why we specialise in connecting you with exceptional customer service talent across the UK. From frontline support to specialist customer success roles, we understand the critical importance of getting it right.

Our extensive network boasts dedicated, personable professionals who are skilled in every customer service channel you can imagine. From live chat moderators, email, online portals, social media experts, to airport check in or direct in-home support, we have candidates ready to enhance your customer experience at every touchpoint.

Flexible recruitment solutions tailored to you

Need to scale up your team? Does your organisation require a one-off hire or large volumes? We're experts in all types of recruitment: temporary, permanent, and temp-to-perm. Plus, we seamlessly integrate with your existing recruitment models, including full Managed Service Programmes, Recruitment Process Outsourcing or Statement of Work.

connect with talent

case study

helping british airways meet niche hiring goals.

Discover how we partnered with British Airways to fill crucial customer service roles. Our tailored recruitment approach consistently exceeded their hiring goals, solidifying our position as a trusted, long-term talent partner. By collaborating closely, we not only secured essential talent but also empowered British Airways to build a truly exceptional, customer-focused team.

case study

Discover the key customer service areas where we excel at finding the perfect talent for your team:

Contact Centre

High-volume phone, email, and chat support roles.
Retail & Hospitality

In-person customer interaction and sales support.
Technical Support

Assisting customers with product or service-related technical issues.
Field Service & In-Home Support

Providing on-site assistance and care.
Customer Success & Account Management

Building long-term client relationships and ensuring satisfaction.

strategic talent for customer service excellence and growth.

We look beyond just filling roles for our partners. We dig deep to understand your customer service goals and broader business strategies, ensuring we connect you with talent that truly drives results. We focus on finding professionals who can help you improve customer retention, enhance first-call resolution rates, upskill your existing teams through tailored training and development, and ensure a consistent, positive customer experience across all channels.

We're committed to fostering long-term success for both our clients and the professionals we place, seeing each hire as an opportunity to enhance careers and drive continuous development within your customer service operations.

let's meet

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