this template is good for

  • graduate
  • non-graduate

about this template.

If you enjoy lending a helping hand to others then the customer service industry would allow you to offer assistance to others across a wide range of issues from getting a refund on a faulty purchase to simply knowing what wine would work well with their restaurant meal. Customer service is a fantastic career for people with amazing communication skills and a friendly, approachable demeanor.

Before jumping into customer services there are a few things to consider: Would you’d rather be based in a retail setting or call centre? Do you want to work within a specific industry such as technology, and would you prefer to deal with customers on a one-to-one basis or whether a management position would be more suitable.

For a customer service position it’s crucial to highlight your soft skills to recruiters. Patience, great organisation and time management are some of the skills that you should highlight within your CV, drawing from your previous work experience. Career progression is also impressive, many employees start off as an assistant or executive but by hitting set targets and gaining experience, you can progress to a supervisor or team leader position in a short space of time.

If you’re applying for a customer service position, download our Customer Service CV Template to help you get your foot through the door.