what are you looking for?meet the team
what are you looking for?
I have a DSA letter and want to set up my support.
If you already have your DSA letter and want to share it with us to set up your support, please click here to fill out our quick and easy form
what should I expect from my support?
If you are new to getting support, click here to find out more about what you can expect from your sessions.
I have a question about my support.
Got a question? Click here to find the answer.
additional Information for students.
Click here to find out all the extra info you need to know.
Want to send a question or some feedback to the team? Share your details using our quick and easy form and we'll be in touch.
fill in your details
and share your DSA letter.
setting up support
how it all works.
Once you have received your DSA letter with Randstad listed as your provider you will be directed to contact:
- or call 0161 247 8800
Randstad requests information
We will then request information from you so we can set you up on our system (Opus). This information ensures we can direct you to the regional team that will arrange their support and that we have all necessary information for invoicing. We will request the information listed in the form above.
Requesting availability for support
Randstad will then add your information to our system and you will receive:
- A GDPR statement from Opus
- An email from the team with a request to fill out a form. This asks for the information we need to set up support, e.g. days and times you are available for sessions, requirements for support, etc.
Matching you with a support worker
Once we receive this form back, we match you with a support worker. We may need to contact you for additional information at this time, so we can ensure we get this match right for you. We'll do this via email or phone, depending on your preference.
Once we have matched you to a suitable support worker, you then receive a booking confirmation via email from Opus with the name of your support worker and the session information.
Confirming the session
The booking confirmation sends the support worker your contact details too. The support worker will also get in touch with you directly to confirm the session and find out any additional information they might need from you before the session.
Approving the timesheet for the session
Once the session has taken place, the support worker adds a timesheet to Opus and submits this to you to approve.
You will receive an email with a secure link to Opus where you can either approve or reject the timesheet.
The email will come from email@example.com.
Remote vs face-to-face support
Throughout 2020, we have provided remote support to over 8000 students - this is where your support session is held via a phone call or video call instead of in person. The vast majority of support will continue like this for the 2020/21 academic year. However, we can arrange face-to-face support on a case by case basis when safe to do so. Your contact at Randstad will be able to help you with this.
different types of support.
got a question about your support?
extra info for students.read our FAQs
extra info for students.
studying from home or halls?
You might be finding it hard to stay motivated, Click here for some top tips on how to nail your coursework whilst working from home.
getting your support online?
Read our five top tips to get the most out of your remote support by clicking here.
need additional support?
If you need some extra help or have got a question about your support, you can click here to get in touch with the Randstad team.
FAQs for students.
If you've got a question, take a look at our frequently asked questions for the answer!
contact the team.
looking to talk
to the team?