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General

setting up support

how it all works.

Contacting randstad

Once you have received your DSA letter with Randstad listed as your provider you will be directed to contact:

Randstad requests information

We will then request information from you so we can set you up on our system (Opus). This information ensures we can direct you to the regional team that will arrange their support and that we have all necessary information for invoicing. We will request the information listed in the form above.

Requesting availability for support

Randstad will then add your information to our system and you will receive:

  • A GDPR statement from Opus
  • An email from the team with a request to fill out a form. This asks for the information we need to set up support, e.g. days and times you are available for sessions, requirements for support, etc.

Matching you with a support worker

Once we receive this form back, we match you with a support worker. We may need to contact you for additional information at this time, so we can ensure we get this match right for you. We'll do this via email or phone, depending on your preference.

Booking confirmations

Once we have matched you to a suitable support worker, you then receive a booking confirmation via email from Opus with the name of your support worker and the session information. 

Confirming the session

The booking confirmation sends the support worker your contact details too. The support worker will also get in touch with you directly to confirm the session and find out any additional information they might need from you before the session. 

Approving the timesheet for the session

Once the session has taken place, the support worker adds a timesheet to Opus and submits this to you to approve.

You will receive an email with a secure link to Opus where you can either approve or reject the timesheet.

The email will come from opus@randstad.co.uk.

Remote vs face-to-face support

Throughout 2020, we have provided remote support to over 8000 students - this is where your support session is held via a phone call or video call instead of in person. The vast majority of support will continue like this for the 2020/21 academic year. However, we can arrange face-to-face support on a case by case basis when safe to do so. Your contact at Randstad will be able to help you with this.

different types of support.

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