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        • chatham, south east
        • temporary
        • negotiable
        • full-time
        About Our ClientOur client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come.Job Responsibilities:As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers.You will interface with North American end-consumers, client re-sellers and stores.You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.Providing end consumer support for all current and legacy clients audio products.Requirements:A minimum of 3 year's experience in a customer service or technical support roleBasic understanding of domestic networksDesirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technologyDemonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devicesProficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platformsExcellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audienceAdaptable, flexible, and open to coaching feedbackPassion and self-motivation to stay current with job related technologies and developmentsAbility to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        About Our ClientOur client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come.Job Responsibilities:As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers.You will interface with North American end-consumers, client re-sellers and stores.You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.Providing end consumer support for all current and legacy clients audio products.Requirements:A minimum of 3 year's experience in a customer service or technical support roleBasic understanding of domestic networksDesirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technologyDemonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devicesProficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platformsExcellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audienceAdaptable, flexible, and open to coaching feedbackPassion and self-motivation to stay current with job related technologies and developmentsAbility to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • worcester, west midlands
        • temporary
        • £9.40 - £10.40, per hour, Increases after 12 weeks
        • full-time
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        • wakefield, yorkshire and the humber
        • temporary
        • £8.72 per hour
        • full-time
        A high profile business based in Wakefield is looking for multiple Customer Service Advisors to join their team.On offer is a competitive salary, fantastic training program, free on-site parking and the shift pattern during training is 8.30am-4.30pm Monday to Friday for 3 to 4 weeks then you will be working from home and will be put on your shift pattern which will be 4 days during the week and 1 day of the weekend. This role is to start on the 2nd November on a temp-perm basis.The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration dutiesTo be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service*High levels of energy*Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A high profile business based in Wakefield is looking for multiple Customer Service Advisors to join their team.On offer is a competitive salary, fantastic training program, free on-site parking and the shift pattern during training is 8.30am-4.30pm Monday to Friday for 3 to 4 weeks then you will be working from home and will be put on your shift pattern which will be 4 days during the week and 1 day of the weekend. This role is to start on the 2nd November on a temp-perm basis.The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration dutiesTo be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service*High levels of energy*Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • bingley, yorkshire and the humber
        • temporary
        • £8.91 per hour
        • full-time
        A high profile retail business based in Bingley is looking for multiple Customer Service Advisors to join their team. On offer is a competitive salary, on-site canteen, the shift pattern is 9am-5pm Monday to Friday and free parking on-site in a well established business! This role is to start on the 26th October for 6 weeks, therefore please make sure you are available for the duration of the contract. The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration duties To be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service *High levels of energy *Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A high profile retail business based in Bingley is looking for multiple Customer Service Advisors to join their team. On offer is a competitive salary, on-site canteen, the shift pattern is 9am-5pm Monday to Friday and free parking on-site in a well established business! This role is to start on the 26th October for 6 weeks, therefore please make sure you are available for the duration of the contract. The duties of the role include:* Provide customers with an excellent customer service experience via telephone and email* Manage customer orders* Processing customer returns* Response to email queries*General administration duties To be considered for the role you'll need to be able to demonstrate the following:*Previous experience of customer service *High levels of energy *Commitment to providing excellent customer service*The ability to prioritise your workload and operate independently If you're immediately available or looking for a new challenge and want to join an exciting, fast paced, household name business, please apply now or call Patryk at Randstad Leeds Office.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • temporary
        • £10.77 - £11.79 per hour
        • full-time
        We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes. Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments. Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytic and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skills Benefits; Salary £10.77 - £11.79Possible work from home opportunity Central location great transport linksIf you think this is the role for you click to apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes. Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments. Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytic and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skills Benefits; Salary £10.77 - £11.79Possible work from home opportunity Central location great transport linksIf you think this is the role for you click to apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • permanent
        • £18,000 - £22,000 per year
        • full-time
        Do you have experience working within investments, and are now looking for a new career path with structured opportunities and a great working environment? As a core part of the business, you will be able to transfer your knowledge and improve your skill sets to provide the best service and in-depth product and service knowledge within a supportive and encouraging environment. This role of a customer service representative is based on the outskirts of Cardiff, offering a salary of between £18,000 - £22,000 dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Experience working as a customer service representative within pensions and investments, or strong financial services backgroundA team player and a whizz at multi-taskingAdvantage would be either experience working in investments, pensions or within the financial services sectorA passion for your self development and career, and helping the company succeed If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.