Customer Success Executive
Location: Reading
Salary: Basic salary of £22,000 with OTE of £32,000 - £35,000 (dependent on experience)
REF: J10393:M4:CSE
Sector: Fintech/Tech

As a leading figure within the business payment automation sector for over 30 years, the business we are representing are an award-winning Fintech enterprise that provides their established client base with a variety of tech solutions making complex business payments simple.

Having enjoyed continual growth year after year, and with offices across the U.S., Europe, and Asia-Pacific – the organisation are now looking to recruit eager and dynamic Graduates to join their rapidly growing team in Reading.

With numerous perks offered in addition to industry renowned training schemes, the role of a Customer Success Executive is an unrivalled opportunity to launch a career with a prestigious, $390 million turnover organisation.

Key perks and benefits:

-       Highly competitive basic salary of £22,000
-       OTE of between £32,000 - £35,000 (dependent on experience)
-       Direct exposure to senior industry professionals from day one
-       Numerous progression opportunities within multiple functions of the business
-       Structured training programme in IT and Technical Sales as well as product training and one to one support
-       Pension contributions
-       Lucrative bonus/incentive schemes
-       Warm and inclusive work environment that includes a variety of social events

Key responsibilities:

-       Employ your excellent communications skills over the phone and build up a strong rapport with prospects, with the aim of directing them through a (pre-determined) process route
-       When communicating, ensure you are constantly building up the business’ brand and establishing them as a trustworthy brand in the marketplace
-       Remain available to customers and answer any queries and concerns they may have, escalating them to relevant people where necessary

Candidate requirements:

-       Educated to degree level
-       Exemplary customer service skills over a variety of channels
-       Strong telephone manner
-       Developed administration abilities
-       Proficient in Microsoft Office and Salesforce (preferred but not required)

Next Steps:

If you require this job specification or to apply in an alternate format please visit the pareto website.
(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)