Nowadays the computer is an integral and essential part of everyday life, but when things go wrong with a piece of software or hardware, or a networking problem occurs, the majority of people are unable to fix things themselves. This is where the value of an IT support technician becomes apparent as their job is to help computer users find solutions for their problems.

Down in Bristol IT recruitment specialists Randstad Technologies have extensive experience of providing high quality IT support technicians for blue chip companies throughout the country. But what does it take to work in IT support?

IT support technician job description

You must have a broad knowledge of operating systems and understand how hardware and software works, as well as knowing about networking. Being a good communicator is key as how else will you explain about problems and their solutions to people who may have little technical knowledge?

Work may be carried out on a company’s site or could be done remotely via email, phone or by using web-based applications. No day is the same but could include:

  • Working out why a fault has occurred 
  • Upgrading existing systems and setting up new ones 
  • Fixing equipment, including peripherals such as scanners and printers
  • Keeping a record of problems and solutions to refer to in the future
  • Being responsible for the training of clients on new software applications or systems.

IT support technicians have to be excellent at problem-solving as well as being able to prioritise work and meet deadlines under pressure. A methodical, patient approach is  needed, as is the ability to work either as part of a team or alone.


The world of IT changes rapidly so it is important to keep up with new developments. Graduates with degrees in computer studies or related subjects such as computer science or any IT specific qualification will find that they are in demand and may quickly progress from being IT support technicians to becoming application managers by applying for application manager jobs.

Candidates who have a good working knowledge of how computer systems operate may find opportunities to be taken on as a trainee technician, studying for qualifications and receiving in-house training. There are a range of certificates and diplomas that can be taken at local colleges or private training institutions, either full or part-time. They require in-depth study but are extremely useful for career progression.

It is also worth looking for work experience to expand one’s knowledge base and demonstrate a commitment to the field that employers can see on a CV.