7 jobs found for support

An exciting opportunity for a 2nd Line Service Desk Analyst to work for Essex County Fire & Rescue Service. Role: 2nd Line Service Desk AnalystLocation: Witham, EssexSalary: £12.35 p/hDuration: ASAP until 31/03/202137 Hours a week You will be an experienced ICT Service Desk Technician with evidence of strong ITIL Service Management Skills, predominantly incident management and service request. You will be able to work autonomously and able to take the wider view of work in the function, not constrained by the team view and can manage day to day Business as Usual activities on a busy Service Desk. You will champion the use of the ICT Service Management tool to ensure efficient and effective use of all resources, ensuring that all incidents and service requests are handled in line with agreed processes and procedures aligning to ITIL best practice. Main Duties and Responsibilities:Support core business hours between 8:00am and 5:00pmActs as a Single Point of Contact to the Business in response to service requests and incidentsLogs all incidents or service requests received in the ITSM Tool following agreed proceduresOut of hours support to be provided in line with agreed local arrangementsRespond and resolve more complex incidents and service requests within agreed operational target levels and escalate to 3rd level support teams within ICT and external suppliers.Maintain CMDB records in line with agreed processTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary utilising the ITIL frameworkThe ICT 2 nd Line Service Desk Technician will have the following attributes:Previous experience providing IT support on a similar levelStrong knowledge of IT hardwareExperience of troubleshooting to resolve issuesKnowledge of Citrix thin client technology would be beneficialHave the ability to build and set up desktops and laptopsKnowledge of networking technologies - Lan/WanPrevious experience working with Windows operating systemsActive Directory experience (including Azure)Have the ability to build and deploy mobile devicesWorking within an ITIL environment1st line support knowledge of MFP printersKnowledge of Intune will be advantageousKnowledge of using and supporting Microsoft Teams and O365 products Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

3rd Line Support Engineer - Permanent - £35,000pa - Worcester3rd line support engineer required for a leading organisation just outside of Worcester. The 3rd line support engineer will carry out remediation exercises following an IT health check. The 3rd line engineer will also use Nessus to implement a vulnerability management process.Key skills: ICT (level 5) qualification or equivalentITIL qualification in IT service management or similarSepcialist service knowledge in software and hardwareComplex issue triage and problem investigationExperience of Microsoft Products, Network, VMware, Storage and Back-up, Storage and various OS environmentsIf the above role is of ineterest then please forward your CV to Kyle Sotiris at Randstad for an initial telelphone screening3rd Line Support Engineer - Permanent - £35,000pa - Worcester Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

I am looking for a Customer Technology Support Engineer for a client in Coventry, this will be a contract position paying up to £130 a day with some flexibility depending on skills and experience. You will need to have excellent written and verbal communication skills for this role, a background in a customer or user support role would be ideal. What would stand out is a passion for providing good customer service and a general willingness to learn and show interest in both internal and external customers. Training will be provided as a lot of the applications they use are bespoke, please see below for a list of essential and desirable skills for this role: Essential:Experience in a support environment (preferably in IT)Interpersonal, problem solving and analytical skillsFollow documentation on company policies and proceduresExperience working with and supporting API's Desirable:Knowledge of JSON APISQL Database Windows Server 2008 - 2012 There will be the option for remote working once you are up to speed with all the processes and you are able to work unsupervised. If you are interested in finding out more please apply online or email your CV to gian.fletchman@randstad.co.ukRandstad Technologies is acting as an Employment Business in relation to this vacancy.

Application Support Analyst - West London & home working - Up to £36,000A successful, international e-commerce and logistics business is urgently seeking a new Application Support Analyst to join their team in West London.There is excellent scope for career progression and the chance to work for a company that values their employees.They also have a supportive company culture that encourages a healthy work / life balance through flexible working and home working options. As the successful candidate you must have:- Prior experience as an application support analyst- A technical background with XML based messaging systems would be an advantage- Experience SQL would be an advantage- An excellent customer focus and communication skills- A self starter mentality and the ability to work effectively from home You will be rewarded with an excellent package that includes:- Basic salary of circa £30,000 to £36,000 depending on skills and experience- Pension- Bonus- Home working & Flexible working This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior Applications Support Analyst (SQL & C#) - £52,000 to £62,000 plus 12% pensionAn innovative and well respected Not-for-profit organisation in London is urgently seeking a new Senior Applications Support Analyst with strong experience of supporting and maintaining business applications down to an SQL level. It is a great time to be joining the business as they are looking to scale the organisation and as a result they are investing over £100million in their tech stack via a digital transformation programme - implementing new platforms, applications and ways of working.They have a supportive culture that encourages a healthy work / life balance through flexible working and home working options. As the successful candidate you must have:- Strong experience of supporting & trouble shooting business applications (either bespoke or 3rd party apps)- Strong skills in SQL Server, SQL scripting, T-SQL, SSIS and SSRS- The ability to read and debug C#.NET would be an advantage- ITIL exposure- A good customer focus to your application support process- A collaborative and flexible approach to problem solving You will be rewarded with an excellent package that includes:- Basic salary of circa £52,000 - £62,000 depending on skills and experience- 12% pension- Flexible working and home working options- Bonus- The opportunity to make a difference in a Not-for-profit organisation and a force for positive social change This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Role: 1st Line Support Technician - driving license neededContract length: 6 weeks Location: Witham Job Purpose:* To protect and save life, property and the environment by acting as a first point of contact to the Service for all ICT issues.* Responds by providing information to enable resolution of incidents and requests by following defined procedures.* Follows the ICT Strategy in line with the Service Strategy and operational needs.Main Duties and Responsibilities:* Out of hours support to be provided in line with agreed local arrangements.* Acts as a Single Point of Contact to the Service in response to service requests and incidents.* Logs all incidents or service requests received in the ITSM Tool following agreed procedures.* Makes initial diagnosis of any incidents and advises known solutions where applicable.* To create, maintain and publish relevant support documentation in order to assist colleagues in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.* Provides advice and guidance on best practice within a defined range of requests.* Follows procedure to respond to service requests and incidents.* Logs and actions alerts in line with agreed procedure dependent on the priority.* Responsible for maintaining CMDB records in line with agreed process.* Positively contribute to a safe work environment ensuring compliance with Health and Safety, Risk Management, Business Continuity and Safeguarding policy and procedure. Protect all personal information in adherence with the Data Protection Act 1998 and the GDPR.* Any other duties commensurate with the responsibilities and grading of the post. Apply now to get your CV in front of the hiring manager! Randstad Business Support is acting as an Employment Business in relation to this vacancy.

IT Sales SupportMy market leading IT company is looking for a IT data administrator to work for their busy Sales team.As a sales support admin you will be supporting both the sales team and sales operations team by bridging the incompatibilities between the two. You will handling day-to-day deal support requests form porspects, the customer and tech partners to ensure that deals get approved quickly.This role would suit someone with some salesforce knowledge but more importantly and ability to multitask in a high performance environment with great commuication skillsKey TasksRouting live deals to the appropriate account ownerConducting conflict checks for deal registrations and incentive programs against our client's commerce tool and Salesforce Creating leads and reseller accounts in Salesforce for the sales teamMatching existing customer database and reseller database to that of our clientConducting internet and portal research to properly classify new accountsSharing deals with sales representativesQualificationsAbility to work in a high energy and high deal volume environmentAttention to detail is an absolute mustStrong organizational skills coupled with and multi-tasking abilityExperience with Salesforce preferredMS Office skillsPrevious experience in sales support or data entry preferredIf interested please get in touch asap to find out more about this exciting opportunity.Randstad Technologies is acting as an Employment Business in relation to this vacancy.