8 jobs found for support

IT Support Engineer - Permanent - Solihull - £27-30,000paIT Support Engineer required for a leading telecommunication business in the heart of Solihull. They are currently experiencing unprecedented growth and as a result need more inhouse management of their IT systems. You'll be confident in a support role and resolving everyday IT issues as well as working in a busy call centre environment. Key skills:Will have an IT or Telephony backgroundAvaya, Alcatel, or Cisco experience (or any similar telephony systems) - ideal but not essentialAbility to work remotely in resolving system issuesWindows experienceExperience using and managing inhouse or outsourced CRM systemsUnderstanding of data processing, analysis, and data reporting.Ideally experience using inbound/outbound telecoms systemsIf the above role sounds of interest, then please forward your CV to Kyle Sotiris at Randstand for an initial telephone screeningIT Support Engineer - Permanent - Solihull - £27-30,000pa Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

IT Service Desk Analyst - Swansea with home working - up to £24,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in Swansea (although you will be mostly home working). You will be responsible for remote 1st/2nd line IT Support across a broad technology stack with additional responsibility for supporting streaming services and online web conference tools.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / flexibility to pick up on any support issue. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support- A technical background in supporting Windows, Virtual machines, remote desktops- Experience of supporting Audio Visual (AV) or streaming services would be an advantage, but not essential- An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £20,000 to £24,000 depending on skills and experience- Pension- Bonus- Home working This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Manhattan WMS IT Support Analyst - 100% home working - Up to £40,000A successful, large-scale UK logistics company is urgently seeking a new Application Support Analyst with experience of supporting Manhattan Warehouse Management systems (WMS). You will be responsible for Manhattan Application Support down to an SQL and database level.This role is 100% home working so you can be based anywhere in the UK. As the successful candidate you must have:- Extensive experience of supporting Manhattan Warehouse Management applications- A technical background in SQL and database manipulation / troubleshooting- Experience of Linux servers- An excellent customer focus and communication skills- A background in ITIL environments would be an advantage, but not essential- A self starter mentality and the ability to work effectively from home You will be rewarded with an excellent package that includes:- Basic salary of circa £35,000 to £40,000 depending on skills and experience- Pension- Bonus- Home working / Flexible working This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Customer Success Analyst (2nd Line support) Location London, Kings Cross (Working From Home Initially due to Covid-19)Duration: ASAP for 12 MonthsPay Rate: £16.50 p/h (£34,000 p/a)Hours: 7am-4pm Covering Monday-Sunday (Will work 5 days a week so includes some weekend shifts)Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend. Reporting to the Customer Support Operations Manager for the brand, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of the Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Use critical thinking and logic skills to isolate and resolve technical issues- Escalates or elevates cases to the proper tier, team, or external party when applicable or necessary- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction- Effectively communicates sales, service, and technical information with customers and partners- Provides social media and community support by monitoring channels and forums, analyzing traffic and user engagement, tracking sentiment, and ensuring timely responses to customers and followers' queries and comments- Quickly identifies, reports and escalates new emerging customer issues, product problems, major incidents, or system outages- Promotes high customer satisfaction by exemplifying the brand hallmarks, including helpfulness, ingenuity, dedication, collaboration, and professionalism- Thoughtfully assesses field events to suggest changes to products or services to fulfill customer needs and/or improve quality- Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience- Contributes to the development of and compliance with the company's policies and procedures- Performs other duties as assigned by management Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction- Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a clinical setting- Familiarity with programming languages such as Go and/or Swift.- Knowledge or experience of technical deployment using tools such as Kubernetes.- Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Ability to operate with enthusiasm and flexibility in a constantly evolving team environment- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- High aptitude to learn and pick up new subjects, especially technology-related (hardware and software)- Ability to manage, reconcile, and incorporate input from multiple stakeholders - Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive- Multitasking and organization skills, with high attention to detail Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Why work for this company:Our client is a leading provider of business process management and integrated professional support service solutions. They support clients across a range of sectors, including local government, central government and education. The successful candidate will provide on-site or remote technical assistance for a print solution project. Responsibilities:Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client's location or connecting via remote link.Responsible for rolling out a print solution project alongside the team. Configuring on cloud and local servers. Education and Experience:Print services background is desirable for this position. Experience working independently on client sites would be advantageous.A full clean Irish driving licence as you will be required to travel between sites. Due to the high volume of applications only those being progressed to the next stage will be contacted. Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

I am looking for a Desktop Engineer to help support then end of an Office 365 migration for 3 months. You must have experience working with Office 365 as you will be helping users to set themselves up and troubleshoot any issues. Experience on similar projects is also essential as you will be expected to hit the ground running.Key Skills:Windows 7/10Office 365OneNoteActive DirectoryFile Storage If you are interested or know anybody suitable then please apply online or send your CV to gian.fletchman@randstad.co.ukRandstad Technologies is acting as an Employment Business in relation to this vacancy.

I am looking for an ICT Engineer to join a public sector organisation within Merthyr Tydfil for 6 months paying £11.73 an hour. This role is a Desktop Rolling Replacement project where you will be configuring new hardware and completing software installations and carrying out operating system upgrades. If you are interested please apply online or send your CV to gian.fletchman@randstad.co.uk Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

.Net Developer - Permanent - Littlehamton - £42-47,000pa.Net Developer required for leading start-up organisation in the West Sussex town of Littlehampton. This role provides a fantastic opportunity for an experienced Software Developer looking to progress their career as it offers the chance to get hands on with development and project work as well as support duties. You'll be joining a forward thinking business with a very modern IT infrastructure in place. Key skills:Visual StudioC#ASP.NETT-SQLHTML, CSS, BootstrapMy client offers a very competitive salary and flexible working environment on top of the usual benefits package (pension, holiday, etc.). If this role is of interest then please get in touch with Kyle Sotiris at Randstad for an initial telephone screening.Net Developer - Permanent - Littlehamton - £42-47,000pa Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.